My vehicle recently broke down, prompting an urgent need - circlesquare777
My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired.
Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist.
Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty.
This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
