4,446 California Chevrolet/1000 Service Centers

I took my Accord to Primo for a routine maintenance and... - zbyxl

I took my Accord to Primo for a routine maintenance and oil change. Immediately after the service, my gas mileage went down about 20%. I brought this to the attention of the Primo service manager. He completely blew me off. After about 3500 miles, I performed my own oil change, oil filter change, and air filter change. I was aghast when I saw the filth of the air filter which was obviously never touched. After performing my own service on the car, my gas mileage returned back up 20% to its normal. When I tried to bring this matter up with the Primo General Manager, I was told that there currently is no General Manager. If you go to Primo Honda you are playing with fire.

Really upset, I called the day before and Zac in parts... - Uscfan61

Really upset, I called the day before and Zac in parts was great , found me a tire at another dealer had it picked up Friday morning and called me to come have it put on. Arrived at 11 1:40 pm I am still here waiting for service to put on 1 tire, they knew I was headed out of town but did not expidite the process

This dealership damaged the door edge and take no - tony

This dealership damaged the door edge and take no responsibility on it and tried to blame me I did it was stated by Sarah the customer relation. When I pick up my vehicle last week 05/28/24 after the regular maintenance and recall I noticed the door edge was damaged seem like it was banged up against a concrete wall and I had one of the service advisors Randy took a photo of it before I drove off during that time it was freshly damaged and still concrete residue on the edge. Today 06/04/24 came back for the recall part and tried to have them fixed the damaged edge and Sarah (customer relations) call said they are not responsible for it and totally on me. Please do yourselves a favor don’t bring your vehicle here!

Service is especially good and thoughtful of your needs - 1jillah

Service is especially good and thoughtful of your needs and your budget! Christian the service mmanger is not only a pro - but a long time lover of the VW brand and totally committed to the cause. It will be my pleasure (???!!!) to take my car back when necessary!

We learned soon after buying our Chevrolet Volt never to - KM

We learned soon after buying our Chevrolet Volt never to go to the Putnam dealer in Burlingame California. But we had no choice when the charger port stopped communicating with the car and we couldn't charge the battery except by driving on gas in mountain mode. No non Chevrolet auto shops can deal with the Volt software. Dropped off the car Monday 715am by appointment paid for a $450 diagnostic and heard nothing back all day. Repeated calls to them are answered by a live person but immediately routed to a full voicemail. After frustrations finally convinced the guy answering to let me talk to someone who then said we needed a $500 software update.Of course they did not start any work saying they needed our approval which they did not try to contact us to get and now it was too late in the day. Next day again heard nothing and same run around with the phone. I can hear groups of people laughing in the background before they switch me to the dreaded full voicemail box again. Two days without a car, no courtesy cars available which isn't surprising at a place with no courtesy. Basically I can't take it anymore- I'm abandoning the car and riding my bike and train to work. Hate them will never buy a car sold by Chevrolet dealership again!!! By the way I also had a failed appointment first at the dealer in Redwood City, I arrived and they said they can't do the software work (that I booked) after all on a Friday as the head office support isn't reliable on Fridays. That dealer is in the middle of nowhere and also with no courtesy cars, shuttles or transit near. User's recommendation: Avoid buying a car from Chevrolet in the California Bay Area Peninsula.

Pleasant experience - Jadey.chin

Professional, courteous and efficient customer service. I always feel like a valued customer. The entire staff is friendly, helpful and attentive. I would recommend this location to anyone.

Just recently purchased a used Buick Encore and needed to - barwinrb

Just recently purchased a used Buick Encore and needed to have the AC checked for a possible leak and had an additional warranty. I was shocked to see so many people working in the service department and how clean the work areas were. Anyway, Hong Nong walked me through the process of getting all the information needed and advised me depending on the issue you shouldn't have to pay for this with additional coverage. Anyway, they needed the car for about half a day, and he helped me get transportation back home. They cost more for the work to be done but I believe the work gets done right the first time and they will go out of their way to help the customer without pressure, just suggestions for work needed. Ask for Hong Nong the next time you go in. Tks Rob

Putnam told me I needed work that I didn't need. - psychlyst

Putnam told me I needed work that I didn't need. They said I needed new transmission mounts, that they were bad....on a 6 y.o. MazdaSpeed 3. That seemed a little off to me so I took the car to an independent & told them to check EVERYTHING w/o telling them what Putnam said. They said all was fine. "Are you sure? Yes. What about the transmission mounts? They are fine, we checked them. Can you check them again, please? Sure. Yep, the mounts are fine!" Since that experience I've not been back. They treated me dishonestly after years of service and this is where I purchased the car! I hate pulling the gender card but I have a lot of experience with men thinking I don't know anything about cars. I do. I've helped rebuild 3 Porsche engines which is more than what a lot of men can say. Stay away from this dealership. In my experience they can't be trusted.