I am beyond frustrated with the utter lack of - jainishshah
I am beyond frustrated with the utter lack of professionalism and accountability at Stoneridge Chrysler Jeep Dodge of Pleasanton. My 2022 Chrysler Pacifica Hybrid has been sitting at their service center for over a month after a major hybrid system component failed. The part (5185094AH) was ordered on April 16, and since then, I’ve received zero communication from the dealership.
Let me be clear:
I’ve called more than 10 times
Left over 6 voicemails
Sent multiple text messages directly to the service manager (Gabriel)
And still received no callbacks, no status updates, no basic courtesy
This isn’t just poor service — it’s blatant neglect. They have shown no interest whatsoever in keeping me updated about my vehicle, even after I've made it abundantly clear that this is my family’s primary mode of transportation.
Meanwhile, Stellantis' Customer Retention team has had to escalate the case at the corporate level. Even they have struggled to get updates from this dealership — which tells you everything you need to know about how this location operates.
Delays I can understand. But being completely ignored for over a month while my vehicle sits unrepaired? That is unacceptable, unprofessional, and insulting to any customer.
If you're thinking about servicing your vehicle here, think twice — especially if your issue isn’t something simple. They clearly do not value their customers' time, needs, or even the basic courtesy of a return phone call. This has been a nightmare.
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