4,444 California Chevrolet/1000 Service Centers

After recent warranty service, I discovered that the... - ertjkhdfg

After recent warranty service, I discovered that the technician had incorrectly re-installed the seat airbag and damaged multiple parts of the interior (with photographic proof of before and after service) without noticing or fixing them. Had I not checked the dealer’s work, we would be driving our family vehicle with a trapped airbag set to explode inside our seat. Long story short: Recognizing that the situation with the Service Manager was beyond salvage after several interactions, I waited until the vehicle was repaired and out of their hands before submitting this review. The new Service Manager confessed himself that things had been “running like this for 20 years.” I would discourage anyone from trusting Carlsbad Volvo with any further business for both safety and quality of service reasons, and instead go to Volvo Cars San Diego. ---- Details ---- Over the course of multiple days, I spoke with and left messages with a service advisor about the airbag installation issue, expecting an urgent response to correct an obvious safety liability. After waiting 2 full days, I called and emailed the General Manager, which finally resulted in a service call from Allen, the Service Manager. The conversation was sincere and I was reassured that the issues would be corrected immediately. Allen confided that he was new to the dealer, trying to improve things, and the service department had been “running like this for 20 years.” I made clear in an email to the GM and Service Manager that this was a serious breach of trust in their ability to ensure their customer’s safety and satisfaction. I hoped that further conversation with them would rebuild trust that they seriously acknowledged the various points of failure (quality of technical work, maintaining vehicle condition, customer communication). Unfortunately while the dealer did correct the workmanship issues, further interactions with the Service Manager proved that they are not to be trusted again with my business or family’s safety. When asking for an explanation of why it took 2+ days to acknowledge the airbag issue, Allen replied that getting back to me was a high priority, but there were other “higher priorities.” This is an unacceptable answer for what should have been a 3 minute phone call after giving a customer an unsafe vehicle. In general, Allen’s inconsistent customer service is unsettling, ranging from sincere to dismissive, contemptuous, and unprofessional. In an effort to deflect responsibility and point blame to the customer, the dealer claimed that my removal of a seat-back panel is why the “Master” level technician (who doesn’t know how to re-install an airbag or replace other parts he damaged) may have damaged the car’s interior while removing the seat. Given these allegations, I asked to discuss the details and examine the vehicle together when I brought it in. The service manager Allen was dismissive, claiming he’s “not an expert” in the details and “we’re fixing the issue anyways.” By comparison, I’m an experienced engineer in mechanical design and assembly that wanted to discuss the visible evidence contradicting their claims. However, the dealership couldn't substantiate claims that are, by definition, their expertise and would rather lose me as a customer.

I went in to get a recalled part installed. They... - lovevolvo

I went in to get a recalled part installed. They refused. 1 1/2 years later, the fuel pump broke and the car was inundated with gasoline. They expected me to pay for the towing and were absolutely difficult to work with at every turn. I had to get Corporate Volvo involved in the process and they weren't much better to work with, to be honest. I had to threaten with a lawsuit and it wasn't until I got the name of the person to whom the legal papers were served that they took me seriously. I would caution anyone needing recall or warranty work done on their Volvo to STAY AWAY!!!! This is not the first issue I have had with their service department. They were asked to work on the handbrake while the car was under warranty. They sent me away stating that it was normal for a car to roll a few inches after the handbrake has been applied. Guess what? It isn't. Also, when I bought my XC-90, they were ready to send me on my way without the registration that goes in the corner of the window. I had to bring up to the manager why I didn't have anything showing that I had purchased the car - you know, the legal paperwork that police officers require you to have in the window. The manager acted like he was shocked that the salesman could mess up like that. And it wasn't like it was busy. We were the only ones there. Never again will I darken the doors of this dealership. The same owner owns Carlsbad Volvo and boy, could I tell you some stories I have heard about them. Stay away from both. There are other good Volvo dealerships around.

Beautiful facility! My knowledgeable and friendly... - Jmareza

Beautiful facility! My knowledgeable and friendly advisor, Art, was a dream to work with-addressed every issue, communicated well and consistently and I couldn't be happier! The level of professionalism I experienced was outstanding, I won't take my Volvo anywhere else, they have my business for life!

DO NOT USE FOR MAINTENANCE OR SERVICE. If you plan to buy... - josiline

DO NOT USE FOR MAINTENANCE OR SERVICE. If you plan to buy a Volvo, know that you can not rely on their maintenance or service department. DO NOT BUY A Volvo if you can't manage a trip to the next closest Volvo service department. (Closest one to Walnut Creek is in San Leandro). We took our Volvo in for a regular scheduled 30k maintenance and for an entire year it was in and out of their service department with problems stemming from the various work they performed (power steering wasn't working, wheel noise when driving on freeway, oil leak after they replaced a part to fix the wheel that didn't end up fixing the wheel...to name a few). In addition, the seatbelt had a recall on it and when I took it in to get fixed the service manager said there was no fix for it, you just have to ensure every time you buckle it is not hung up on anything. After each visit I ended up having additional problems with the car so I decided to take it to Mckevitt Volvo in San Leandro. Their Service Department ended up fixing at least 5 problems on parts that Volvo of Walnut Creek replaced unnecessarily or incorrectly. They also replaced my seatbelt due to the recall. The drive to San Leandro is not convenient. We will not be buying another Volvo due to no reliable maintenance in our local area of Walnut Creek. The management at Volvo of Walnut Creek is useless, they tell your whatever they need to to get you out their door.

Always great service - deannap913

I have been taking my 2002 Volvo for service here for many years. Everyone is very professional, friendly, and efficient. Miguel welcomes me by name when I arrive. They were very accommodating to me when I required "special" time frames when having service done last year. I love the idea that my car is washed inside/out when any service is done, but still appreciated that they didn't offer that service during the drought.

chaotic - Idontknow

ugg, volvo policies suck. you won't get a loaner vehicle even if your car is in the shop for over 3 weeks trying to resolve a warranty problem. parts are coming from Sweden, tariffs?

I decided to take my Volvo S60 to Volvo Cars Orange... - Gloria B.

I decided to take my Volvo S60 to Volvo Cars Orange County for 20K miles service. My service Advisor was Ben. He was professional and polite. After my vehicle was serviced, I needed my IPhone connected to my vehicle. Zak did an exceptional job making the connection. He was fast, knowledgeable and professional. I highly recommend Ben and Zak for your service needs. Overall I had a great experience at Volvo Cars Orange County. Gloria/Satisfied Customer

Very helpful and courteous staff. - stephanie.baumgartenstephers920

Very helpful and courteous staff. Never a problem with the work they do. Wouldn't take my truck anywhere else.

Prior from today I've experienced several leaks with my - pillarswilliam52

Prior from today I've experienced several leaks with my car. David and Jack in the service department handle my problem with great communication and excellent service. I am really happy and thankful for Michael Stead Cadillac in walnut creek.

Have been on hold for 20 minutes waiting for service to - smadanek

Have been on hold for 20 minutes waiting for service to answer call about electronic problem with my car. No one answers from service and I am without working vehicle .

Excellent - Ernie

The service advisor is one of the most Curtis person I've ever encountered in any place of business I have been. I would recommend walter's to my friends and family any time.

Bought 05 Jeep Grand Cherokee Limited at Riverside... - User941

Bought 05 Jeep Grand Cherokee Limited at Riverside Chrysler Jeep dealership. Dave Lumpkin (service manager) refused to buyback Jeep. Jeep was stalling randomly while in use, dangerous to drive. He did as much as possible to block any buyback, uncooperative to fix vehicle. Had to go to another dealership to get vehicle bought back. Salesmen stereotypically rude and high-pressure. Avoid this dealership at ALL COSTS!

They take advantage of women and try charging for... - Brooklynn1993

They take advantage of women and try charging for services not needed. I went in for a recall check and they told me everything was fine but I needed new brakes because they were almost metal to metal and it would cost me $500 and they could get them done that day. I decided to refuse the service and took it to my cousin who is a mechanic and he said the brakes were at 75% and had a year left on them.