4,443 California Chevrolet/1000 Service Centers

Service history on my new beetle in this dealer: $800 to... - wkqe03a

Service history on my new beetle in this dealer: $800 to fix airbag indicator yellow light. The light came back two weeks later and it was not under the work warrant because it was not the same problem. $500 to replace transmission seal but still see slow leaking one month after the repair work. More scatches on dash covers , steer wheel and door panels after each oil change (new interior became worn interior after oil changes). Oil level extremely low (no oil on dip stick) one week after oil change at one time. After an oil change, radio (both AM and FM) recieves no signal and make very load noise. Service advisor comment: It is normal for VW in this area, Escondido, CA. Somehow, It gets signal again four years later after a battery change in Murriata VW dealer, CA.

I scheduled my appointment for recall airbag service as - Hello.mary

I scheduled my appointment for recall airbag service as of Saturday 6/11/22 for 8:15AM. Lots of cars in line earl morning. I had to get off my car to get service attention because it’s past my appointment time- haha! My vehicle got checked-in by 8:31AM and we are waiters bc we feel the appointment would serve customer in what we all felt trust in Great service. Nope! It’s way after our 10AM promised Time . I texted the Service Advisor wanting update… no reply. Would I return here? Sharing our experience so that you now know. Haha!

Our best friend referred us to Sam. This is our first... - Oyuna

Our best friend referred us to Sam. This is our first brand new Lexus. We were very happy with service Sam provided to us. He helped us to choose the car we really liked. We were very happy up until it was time to sign documents at the finance office. Finance manager Carol Wong was very rude to us as soon as we declined to purchase extra products from her. We told about this to Sam. Since Sam was very nice and helpful to us and asked to leave good reviews we are leaving 5 stars for him and 0 stars to Carol

I brought my car in on Jan 16th because of Ford recall - Ribo C

I brought my car in on Jan 16th because of Ford recall due to an engine issue where the coolant kept leaking into the engine. I was promised that they will replace the engine at no cost to me. I asked my service rep, Kyle, if they were going to cover the cost of the rental car, he told me they should, and it would take 4-6 weeks to get reimbursed and he assured me it would be taken care of and that Ford will cover the entire cost of the rental. During the course of getting the car repaired, I got no calls from Kyle to keep me updated on my repair. When I first took it in, I was told that the repair was going to take about a week, so I told Avis, I will be needing the car for 7-10 days. I kept calling for about another week to try to get an idea of when the car was ready, and each time I called there was no call back from Kyle. The repair dragged on from Jan 16th to Feb 11th, the entire time, I got no call backs and had to keep extending the rental without knowing a completion date, which was extremely frustrating. It was our family car and our only car, we had to downgrade from the SUV we owned to a smaller and less roomy Toyota Camry, which was not easy because we are a family of 5 with a dog. Did Ford appreciate this? They didn't care. I finally got the SUV back on Feb 11th, a Friday, and returned the rental the same day. When we got home on Friday afternoon, after not having the car for weeks and Ford taking their sweet time to repair it, the radiator burst in the driveway and all the coolant leaked out. I was forced to rent a car on a Saturday, om the spot with no reservation, because that was our only car, but the only available car was a minivan that was a lot more expensive than the Camry, that was about $173 a day, and they ended up fixing the issue on Monday, but I still had to pay for Saturday, Sunday, and Monday. Once the issue was fixed, about a month later, I got the SUV back, returned the rental and gave Kyle the 3 rental agreements, which totalled to over $1500, about mid-February. I asked him again if Ford was going to cover the cost, and he again assured me that the entire cost would be covered. Weeks go by, then months go by, I still don't hear from Kyle, and I called in to the dealership again to follow up, Kyle doesn't call back, a week later I call again and demand to speak to him, I finally get him on the phone, and he said that he submitted the invoices to Ford, and was waiting to hear back. Another month passes by with no follow up. When I called in again and spoke to Kyle, he said he had spoken to Ford and they had questions about the 3rd invoice because it was so much higher than the first two invoices, and I had to remind him that it was much higher due to the fact that i had to get an on the spot rental on a Saturday due to the radiator bursting on Friday afternoon when I got the SUV back. He tells me that he now has the on the 3rd invoice details and will follow up with Ford. Weeks pass and again I'm wondering what the heck is going on with my reimbursement check, so I call in, of course, because Kyle is not calling back, of course. By this time I'm so frustrated, that I ask to talk to the service manager, Lee. Lee tells me that they only have the 3rd invoice, and that they will only be reimbursing me $35 a day, which is barely enough to cover the cost of a small car, not even a sedan. When I told him that Kyle said that the entire bill was covered, and that Kyle never said that, and he basically insinuated that I was a liar. I told him that I gave Kyle all 3 invoices, and his response without even speaking to Kyle, was that they didn't have the first two invoices. Even after I told him that I gave the 1st two invoices to Kyle in person when I picked up the car. He kept taking Kyle's side the whole time and doubted everything I said about Kyle promising to cover the entire rental bill. I was forced to go back to the rental place 6 months later to get the other 2 invoices, the Avis Upland location