4,437 California Chevrolet/1000 Service Centers

PLEASE save yourself the Agony of even calling these... - lenorabirchfield

PLEASE save yourself the Agony of even calling these people fourth time my Fiat 500 L needed air-conditioning issues looked at within two years they want $150 just to diagnose the issue… Scalping comes to mind!!! Even if I had the $150 I would not bring it to these people! Their reasoning for the high price is because they have bills to pay too.... WTH... shock!

Poor Customer Service and - mitch307

Car was sent over for repairs by Caliber Collision from Ontario Fiat after performing a recall repair. Had damage to hatch and first quote was $1800. Since insurance deductible was $1000, decided to pay out of pocket. Had to call several times to get status for such a simple fix from Caliber Collision. Price upped $200 without a good explanation. Vehicle than claimed to be completed and then was kept is over the weekend because of “quality issue” This was a lie… the vehicle went off line from my mobile app on the 8/28. It was later discovered the battery main fuse was removed and subsequently reinserted in the incorrect slot. Vehicle was sent back to Ontario Fiat to troubleshoot the Caliber Collision screw-up. Dealership could not figure out the problem for 14 days (Pretty Stupid). Both dealership and Caliber Collision failed to update status until I finally complained. Problem was discovered on 9/5 and sent back to Caliber Collision repaired but I was never called. On 9/8 – 3 days later after I chased everyone down. I finally got someone on the phone from Caliber Collision and the Vehicle was sent to me … no apology, no adjustment to bill. Both Ontario Fiat and Caliber Collision have horrible customer service and I would strongly recommend Not using their service.

8000 mile service - pureflipking

I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.

Unbelievably rude service manager. - Alison T

Service manager, Mike Allen, wouldn't allow me to charge my car at his dealership. There are two public spots plus dealership spots, and he gave me hassle the entire time. I had about 4 miles left of charge and I lease my car from Fiat. I didn't witness, but I strongly suspect he unplugged my car when I walked away. When I returned there was no charge on my car and someone had taken the plug out. Craziest experience.

Manny was very good in helping us with the purchase of - Tonadorr1234

Manny was very good in helping us with the purchase of the maverick. Made it easy.

Service department is top notch, fixed my jeep very fast... - Shotguntc

Service department is top notch, fixed my jeep very fast and efficiently, no hassle, very friendly. They scheduled my vehicle when I needed it and was done before I expected it back.

I was having wiring, fuse box, and connection issues with - Jacob

I was having wiring, fuse box, and connection issues with my 2018 Jeep Wrangler. Far more complicated than I could have handled on my own. Avneel and his technicians solved an incredibly complex puzzle of problems and returned my Jeep back to me in good working order. Avneel was great to work with and even gave me his personal cell phone number to reach him more quickly. Thanks Avneel!

I had battery issues in inclement weather on my way to - Laurie

I had battery issues in inclement weather on my way to Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes to restart my car from the pump. I directly drove to the dealership and was told there would be a 3-4 hour wait to be seen without an appointment, which would have caused me to miss the funeral home appointment. Rescheduling would have been difficult and my hotel lodging was non-fundable. Erynn Thurmond and Ku Lee were very kind and empathetic to my situation and replaced my battery in under an hour so I wouldn’t miss my appointment. I think these employees went above and beyond to help and support me during my sad time of loss. I am very thankful for their kindness and assistance.