4,455 California Chevrolet/1000 Service Centers

Burned twice by this service dept. - DirectorJFlo

2nd time I went in for oil change as well as a specialty issue. 2nd time I waited over 3 hours and got no communication until I finally called the desk. 2nd time they told me specialty service couldn’t be done. I waited over 3 hours twice only to leave without the job being done. This is the worst customer service I’ve ever experienced at a car dealership.

Regular service to Trade In - Nielsene4877

A great day (8/7) at Russell Westbrook Hyundai! I live in the area and set up my 10,000 service for my 2017 Veloster! I recently saw Hyundai’s new smaller SUV, the Kona and knew this was my next car. I planned to test drive one while at the Dealership. To sum it all up, I’m now a Kona owner & I LOVE my Kona! It’s a perfect size for my around town needs & will hold plenty when I head out on vacation. The Team and I negotiated a good deal and more importantly I now have a local Hyundai dealer that will be my go to! Thank you all for a great day! Liz Nielsen

Unprofessional and Disappointing Service: My recent - e36m3gt

Unprofessional and Disappointing Service: My recent visit to Glendale Genesis for a service appointment was extremely disappointing. It took over a month to schedule, and when I arrived, there was no dedicated parking for service vehicles. Customers had to wait on a non-parking side street with no signs for the service entrance. The waiting area was small, with outdated and dirty chairs. Service technicians were unresponsive and unprofessional. Despite scheduling in advance, I waited two hours without any update on my car, which remained untouched for most of the day. The customer service representative was indifferent and uninformed about my car’s status. After picking up my car, I found several scratches on the bumper. Despite reporting this immediately and following up three times in a week, I received no response. Their customer service is a joke. Listening to their recorded message about outstanding service, especially under new management, was frustrating. This experience was a stark contrast to those claims. I am extremely dissatisfied with the service at Glendale Genesis. If Genesis wants to be seen as a premier brand, they must address these serious issues.

I bought my car through an auto service so don't have - coolv316

I bought my car through an auto service so don't have direct knowledge of sales dept. However the service dept is excellent. I always get great service. I have nothing to complain about. Very happy with my Genesis.

I was pleased with the customer service. But I wish I was... - Terriquezantonio

I was pleased with the customer service. But I wish I was not charged the $90 fee to diagnose my front bumper sensor and it wasn’t even fixed/ replaced. I even have an extended warranty that I paid $3000 for. but the staff is polite and quick. Thank you