397 California Ford Service Centers

Lack of training & knowledge of service requirements. - R L Michalski

We brought our vehicle to the fast lane for service (Oil change, filter & tire rotation) on 11/08/2017. Service writer looked up out info and didn't notice we had the extended service plan so tried to charge us for the oil change. The tires were not rotated as was indicated on the receipt. I had to return to the dealership at a later date and told her the tires were not rotated. She looked up my info and stated that they were. After showing her the receipt that showed they weren't, she said they would rotate them. She offered several lies as to why they weren't rotated blaming my Wife for one then admitting she didn't know we had the extended service. I asked what pattern they used to rotate on my veh. She stated front straight back and rear straight forward. I told her that was wrong. She said, we'll do it anyway you want. She went to get the service mgr but returned with the assistant mgr. I asked him the same question and his reply was the same. I told him the owner's manual indicated different. He stated, "That's the way we've done it ever since I've been here for 23 years". Ford service personnel supposedly receive certification for training on the proper methods of their vehicle service which I believe is continual. They proudly show off the certificates at the dealership. How could an assistant service mgr and service writer not be knowledgeable as to the correct rotation pattern which is front tires straight back and the rears crossed to the front. This doesn't apply to tires that are designed as directional which mine are not. I can only imagine how many customers have unknowingly received poor service repairs from this center either due to ignorance or shoddy work. If you need service done to your vehicle, I'd recommend having it done at another dealership that has a higher service standard or take your chances of getting it done right.

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Christina was most helpful and super friendly last - swfinances

Christina was most helpful and super friendly last weekend when we needed to rent a car for a family 50th wedding anniversary party about 3 hours away. We will certainly recommend Vreeland car rental in Buellton to anyone needing to rent a reliable car for a reasonable price in that area! (We really liked that Bronco Sport too!)

Un Stinkin Believable how nice these people are. I'm I'm... - Nezarish

Un Stinkin Believable how nice these people are. I'm I'm taken back by how well I'm treated at this place. This is the 2nd time I bring my car in for service and this time was better than the last. Shout out to Tony, my service advisor, for being so helpful and presenting me with all my options and never pushy or aggressive like so many other places. If your lucky enough to get Tony your in great hands, but with all honesty everyone at the service station from the mechanics to the advisors are world class.

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

I was charged $300 for them to put on a gas cap, and EVEN - endra.harimurti

I was charged $300 for them to put on a gas cap, and EVEN my service representative thought it was OUTRAGEOUS! David Villalobos, the manager, refused to charge lower than what is reasonably appropriate through his discretion after hearing multiple requests. I would understand if this led to a repair to lock the service in, but it is unnecessary for my case. At a time when people are struggling and heading toward the holidays, any sound of discretion, understanding, and compassion helps. From my observation of this case, this manager and dealership have a culture of prioritizing profit over its customers. I will no longer buy or take my vehicle here from a business with such cultural practices. Instead, I will take it to Roseville, where the diagnostics are much cheaper and account for the travel.

service - cthornw

I went to Stockton Kia to get my Kia soul fixed. Please follow. After being their for two hours they said they did not have the parts that they said they did have to fix my car. I had used Manteca ford before for oil service and called and asked if they could work on my car. Appt was set for the next Monday. When I got to Ford they said that my vin number could have used two different sensors so they got both for the repair and would return the one that was not needed. WOW car was fixed in under two hous, the bill was less the Kia would have been and my car is running great. Thanks just does not seem enough to say, But thanks...

Service Like it should be - Fordguy

Had a front end (suspension) problem with Explorer From the estimate through the completion of the work I was kept informed. Works and drives like new.

Never trust a Chevy dealer is a long heard piece of - scottbmw

Never trust a Chevy dealer is a long heard piece of advice and I agree. I reached out electronically through the website. Got a text back from the guy who took the truck in. I called him and it seemed like I was one of the first to see the ad and there was no rush. Got a text from another guy the next day Friday 1/27th named, Michael, the Internet guy and he asked when did I come see it, I said Monday, he said great. I texted him Monday morning to remind him I was going to come to see it. He texted when, after lunch, he texted thank you. I texted him after lunch and told him I was on my way, he called while I was en route and said it was off being painted it would be back hopefully at the end of the week, maybe Friday but he doubted it would be ready as they were so busy at the paint shop. I was busy then I reached out today and told it was on hold for someone, I figured that was me. Another text saying it’s been sold. Later I was texted they can only hold it for someone en route, I was… on Monday. I had the feeling they were holding it for me, they never gave me the impression there was other demand, someone could have called or taken a refundable deposit. I do not recommend this dealership, typical dealership games.