398 California Ford Service Centers

Great people in service - Manuela Rivera

The people in service are great friendly people. They care about your concerns and try hard to help fix the problem. And also try to avoid big expenses. I have been coming here for 2 years now and I will keep going. When I go get my oil change they drop me off at theater a block away its great . my daughter like to go .

Audi Q7 - Bunni77

Decided to go look at the Audi Q7 and see if it was the car we would need for our family. Wow! Love our new car! Syed Ali is a wonderful salesman great working with someone who really loves his job and very personable, knows the Audi cars and took us through the transaction with ease!! Go see him you will not be disappointed. Thanks for all you did to get our new beautiful Q7! We are so happy!!

I have owned a ford now for over 10 years when I hade my - JasonMchl

I have owned a ford now for over 10 years when I hade my initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for a dealer.. I recently bought my new Ford Edge Titanium from Chino Hills ford and last night 11/16/23 After 6 months of owning the car had to get a oil change. My rep Olivia B was great and it only took 1.5 hours for the oil change and complete check of the car. There are a few things that I wish they did not change like the layout of the store, charging to use your credit card and also the courtesy shuttle is gone and was told they can only do 1 way now with Lyft. Other then that my experience was great.

Excellent service experience - Jeanie68

Although trying to book an appointment online on the website wouldn't allow me to make it any sooner than 5 days in the future, I called and was able to get in the next day at a time that was convenient for me. I took my car in for its 15000 mile service. I was told it would be done in hour and a half to two hours, and it was. And not only that my car was washed and dried, which was a nice surprise. Will be going back here for all my service on my vehicle and to get my next car. Very satisfied customer. Thanks for doing a great job,Ford of Chula Vista

Ford owners beware. - Andyeligen

Ford owners beware. Colley Ford in Glendora does not put the customer first. Upland Ford does, here is why I say that, even though I reside in Glendora. At Colley Ford in Glendora, I asked for FULL Synthetic 5w30 oil in my 18 Mustang, which is equipped with a 2024 5.0 engine. However, after a 2 hour wait. I got the keys back with the invoice indicating basic synthetic blend 5w20 oil was used instead, without my knowledge or permission. Goes to show you at Colley they do not listen to the customer at all. Good luck to anyone bringing in their vehicle to Colley with specific service request. I can easily picture the service team here laughing when you leave and saying to each other, “Ok buddy, whatever you say”, and ignore all that the customer stated. They will just tell you “Welp Sir, Ford recommends blah blah blah”. Keyword, “recommend”, which is not the same as required. As a test, the next day I took my vehicle to Upland Ford to see if I can successfully get my Full Synthetic 5w30 oil change after all, and to compare the level of customer service regarding a simple oil change. It was a miracle! The service department at Upland Ford gave me what I asked for!! 5w30 Full Synthetic in my car and on the invoice, I couldn’t believe what I was seeing. I thought I was dreaming! Moreover, the service team at Upland Ford easily applied my Ford Protect Maintenance Plan, in which my out of pocket expense for FULL Synthetic 5w30 was $0 out the door, no fuss at all by the Upland Ford Service Team. It’s insane that even with my top tier Ford Protect maintenance plan, the service team at Colley Ford wanted to charge me extra $$$ for FULL Synthetic 5w30, even after I brought the failed oil change issue to the attention of Colley Service Manager Lee Cook, service advisor Kyle and Ernesto who not surprisingly never gave me a call back. Colley Ford also refused to refund or correct the failed oil change. The service manager still tried to ask me for the extra money for the Full synthetic oil, even though my vehicle is equipped with an active maintenance plan that covers Full synthetic, he tried to tell me it is still an extra charge, but Upland Ford proved him wrong.

Came in about 3 weeks to have my oil and battery changed. - KyleC.

Came in about 3 weeks to have my oil and battery changed. After 1 hour+, they said everything is all good and charged me. Today, my car battery died and I find out that they did not replace the battery and kept the old one in. I had to move my car and jump it then drive all the way back. They said that they had a "random" battery sitting that they were confused about and decided it was best to wait until someone showed up to pick it up. I don't understand why the could have called me to let me know or investigate to find out that they did not change the car battery. They also did not offer any discount for this inconvenience. I will never come back here again. You pay for a service for them not to perform it and act all fraudulent.