I'm writing in praise of service writer, Neli. - theemerys
I'm writing in praise of service writer, Neli. I called to schedule a warranty repair of my 2023 Blazer 3T. It has an oil leak. It just passed 14000 miles. The person booking the appointment was full of wrong information. I was told a shuttle was available at 7AM. I was told it would be a day appointment.
Neli, had to set things straight. She heard my frustration. She deescalated the situation by finding the right solution. She'll call me once conditions are correct for me to bring the car back. I'm certain she'll follow through, too.
Thank you, Neli for being a professional.
Greg
Read More