4,443 California Genesis/1000 Service Centers

I had a recall on my Mazda and was notified to bring it - nevermore7

I had a recall on my Mazda and was notified to bring it in. I made an appointment and brought my car in. The gentleman who assisted, Ulysses Gaytan, was kind and helpful. I left my car there overnight, they did the repairs. When I came back, they let me have my car without trying to upsell me on anything and like that, I was off. It was a great experience.

I was able to walk in and get my car serviced the same... - Swarner735

I was able to walk in and get my car serviced the same day. They provided a Lyft to and from my work place. Good experience.

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this... - thehypeonthemic

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this center twice and I am very impressed on how they go far and beyond customer service satisfaction. My first experience at the center was impressing. Because I had a check engine indicator light on I knew that servicing the vehicle at the dealership would be more expensive then getting it serviced at a local oil change/tire retail store. Overall, when receiving a call only 2 days after I dropped off the vehicle the service rep advised that it was only a bad gas fuse block that needed to be replaced. The highlight of the conversation is that he didn't try to sell me other services that I didn't need.Service dealerships get a commission for every car they service so by more services on a car means more $$$ and the rep did not advise of that. My second experience involves a recent recall (check your vehicle recall info bi-annually) involving my engine. I dropped the car on Saturday. Sales advisor Randy Lewis stated that it would be serviced on Monday. When contacting the service center at the dealership, I forgot the person's name so I was maybe talking to another advisor. Working in the business industry commission is everywhere so I asked the unfamiliar advisor, "Do you get commission?" Advisor stated, "Yes we do, however we only work as a team together." That surprised me. After 2 hours I called again and Randy Lewis was in charge of my vehicle and he advised that my SUV is ready to be picked up. Again Randy did not try to sell me something that I did not need at the moment. I am very satisfied on how they manage customer service as a virtue. In the past with my other vehicles I have spent thousands of dollars on unnecessary parts and services that my vehicle really did not need and to experience this type of customer handling at Tustin Dodge really impresses me. I recommend this dealership to any and everybody for all types of automobile (Dodge) services and parts!

Service advisor Gus is the best! - Rhonda

Service advisor Gus is the best! So friendly, polite and professional. Appreciated the phone call about a issue, and recommended a alignment. Thx again Gus!

Chris Huerta in the service dept was very professional - Blue

Chris Huerta in the service dept was very professional and answered all questions that I had. Thank you Chris Huerta for making my appt a pleasure

Very Helpful - KristenC

The check engine light came on in my vehicle and I drove it to the dealership to have it checked out. It turned out to be a loose gas cap, but they figured it out very quickly and there was no charge for diagnosing the check engine light.