4,443 California Genesis/1000 Service Centers

This place is a joke they will not give me a refund when... - jaws198769

This place is a joke they will not give me a refund when I had to go back and do there work over for them smh Visalia ford is a joke

Warning: There is no service at Visalia Honda’s... - NotFluffy

Warning: There is no service at Visalia Honda’s Service Department “It’s not your fault.” to quote my service “advisor” Rogel Meneses. Which part of taking my Honda in for an oil change and leaving it all day yet still not getting an oil change would be my fault? Would it be when I book an appointment days in advance online? Would be when I scheduled a ride home online but that was discontinued months back only nobody knows how to take it off of the website? Would it be my fault that they called and confirmed the appointment? Would it be my fault that I dropped it off when they opened at 10 and they called my at 1 because it wasn’t done but they thought I’d been waiting there for 3 hours? Would it be my fault that they said it’d be ready before 230 yet called back in 30 minutes to say it would, in fact, not be ready? Would it be my fault that when I came to get it the oil still had not been changed and they couldn’t find my car and had to have me go look for it? No offers to make this right in any way and not even an apology, just “It’s not your fault we were overbooked” Correct- but it will be my fault if I ever go to Visalia Honda again. Please avoid this place. Take the short drive to Selma, Fresno or Bakersfield- because Visalia Honda is a mess. To be fair, finding one little Honda at the Honda dealership is difficult- they all look alike. I told him mine was blue and had a personal plate. He said great - see if you can find it. I did and left.

Pat was very helpful and communicated my car’s issues to - spencergil5

Pat was very helpful and communicated my car’s issues to me very clearly. Would recommend to anyone.

It’s good have purchased many vehicles from vista ford. - Ldpainting

It’s good have purchased many vehicles from vista ford. Service is great but no def top off today when my truck was serviced isn’t that part of service?

WARNING The WORST! - PoorlyTreated

WARNING The WORST! I will never be back for them to practically spit on me when they do not communicate and then blame the customer for their poor customer service. Absolutely DEPLORABLE! Jeff AND Stewart should be replaced with people who know customer service. It’s sad that Ford keeps them employed after treating customers like this.

Professional Services & Great Staff - Elicayo

I took in my car for basic maintenance with no appointment. I love the VW Service Express!, Quick service . My car was ready & washed in the time frame I was told by my service advisor. Thank you Norman for your services provided with knowledge & professionalism. Friendly & polite shuttle service staff.

I have worked with LeeAnn and the staff at Murrieta on - Jules2017

I have worked with LeeAnn and the staff at Murrieta on numerous Jetta leases and have had nothing but excellent customer service. They are prompt, knowledgeable and extremely helpful in all arenas and I look forward to doing more business with them. Thank you LeeAnn! Kind regards, Julie

Great Customer Service - Sarax1111

I took my car for a service. I was very happy with the customer service that Truus and Carol provided at the reception. She was extremely helpful, cheerful, and professional. I will definitely be back again. I got my car serviced with Rick who also was very helpful.

Charged my ev here. - Robert

Charged my ev here. It was 29 minutes and 5 Kwh for $15. The dealers sets the rates. This is 30x what it costs at home and 10x most other chargers. It is 5x *anywhere* else, even the ones at gouge. If they are going to stick it to passerby's, just how hard are they going to stick it to you when buying or servicing a car. Don't go here for anything.

Kevin was amazing! - Claudia

Kevin was amazing! Easy to work with and excellent customer service! I am very satisfied with the experience.

After recent warranty service, I discovered that the... - ertjkhdfg

After recent warranty service, I discovered that the technician had incorrectly re-installed the seat airbag and damaged multiple parts of the interior (with photographic proof of before and after service) without noticing or fixing them. Had I not checked the dealer’s work, we would be driving our family vehicle with a trapped airbag set to explode inside our seat. Long story short: Recognizing that the situation with the Service Manager was beyond salvage after several interactions, I waited until the vehicle was repaired and out of their hands before submitting this review. The new Service Manager confessed himself that things had been “running like this for 20 years.” I would discourage anyone from trusting Carlsbad Volvo with any further business for both safety and quality of service reasons, and instead go to Volvo Cars San Diego. ---- Details ---- Over the course of multiple days, I spoke with and left messages with a service advisor about the airbag installation issue, expecting an urgent response to correct an obvious safety liability. After waiting 2 full days, I called and emailed the General Manager, which finally resulted in a service call from Allen, the Service Manager. The conversation was sincere and I was reassured that the issues would be corrected immediately. Allen confided that he was new to the dealer, trying to improve things, and the service department had been “running like this for 20 years.” I made clear in an email to the GM and Service Manager that this was a serious breach of trust in their ability to ensure their customer’s safety and satisfaction. I hoped that further conversation with them would rebuild trust that they seriously acknowledged the various points of failure (quality of technical work, maintaining vehicle condition, customer communication). Unfortunately while the dealer did correct the workmanship issues, further interactions with the Service Manager proved that they are not to be trusted again with my business or family’s safety. When asking for an explanation of why it took 2+ days to acknowledge the airbag issue, Allen replied that getting back to me was a high priority, but there were other “higher priorities.” This is an unacceptable answer for what should have been a 3 minute phone call after giving a customer an unsafe vehicle. In general, Allen’s inconsistent customer service is unsettling, ranging from sincere to dismissive, contemptuous, and unprofessional. In an effort to deflect responsibility and point blame to the customer, the dealer claimed that my removal of a seat-back panel is why the “Master” level technician (who doesn’t know how to re-install an airbag or replace other parts he damaged) may have damaged the car’s interior while removing the seat. Given these allegations, I asked to discuss the details and examine the vehicle together when I brought it in. The service manager Allen was dismissive, claiming he’s “not an expert” in the details and “we’re fixing the issue anyways.” By comparison, I’m an experienced engineer in mechanical design and assembly that wanted to discuss the visible evidence contradicting their claims. However, the dealership couldn't substantiate claims that are, by definition, their expertise and would rather lose me as a customer.