4,455 California Genesis/1000 Service Centers

Took my car in to have a light checked and was told... - pdunham

Took my car in to have a light checked and was told "you're going to get stranded...you need a new battery". Went back 5 days later for an "A Service" and was told the battery was fine but now I needed brake pads, rotors, and motor belts.I called and talked to the service manager and he said the service tech "probably" should had worded needing a battery differently and that I did need the other reccommended service because a light was on. After the battery experience, I had my brakes checked at another shop and was told yes, I needed pads but my rotors were fine. After I explained what had happeded at Berberian's they said they hear that a lot! As a single woman, I take care of my car so as not to get "stranded". However, I do not like to feel taken advantage of and want to know I can trust and rely on the advice and service I pay for. The service rep was cordial but the overall experience left me feeling very unsatisfied.

dishonest rude - Donald Trunmp

I swear to God my comments are true and not faked - Do not go to their service department! It is a LIAR! I wished I could give them a NEGATIVE -5 star! I scheduled an oil change and tire rotation some time ago. I came back after a whole afternoon waiting to pick up my car and the tires were never ever rotated. And the face-thick-like-a-wall advisor told me that he saw the technician rotated tire - a total lie! The front wheels were dirty(because near the engine) before I came in and still the same when I picked it up- this clearly showed the tires were NEVER rotated. The "generous" advisor suggested coming back and "put my tires back"- I really admired his adamant stiffness on their mistakes! What a great liar he is! They never rotated my tires and how on earth they could put the back? A totally dishonest store! Extremely rude people! Do not go!

I almost never do online comments on a business. But here... - VodderMLD

I almost never do online comments on a business. But here it is. I have been disappointed in most every auto repair experience I have had for 25 years. This service shop was so different, I could not believe it. The appointment was honored and my car was ready on time. It came in below the estimate, because what they thought might be worn brake rotor(?) was not worn out. The owner was monitoring every part of the service from the time I arrived and got a ride to BART, and during the repair he kept me informed, and I agreed to spend a LOT of money because they were so up-front about everything. They did more than you could ever ask for, so I am a very happy customer and my friends are going to hear about it! I drive a very expensive car (BMW) and I feel luck to have found Mike and his crew. Thank you Mike! Fantastic job, even if I am several thousand dollars poorer, it was just time to take care of a lot of little repairs.