4,455 California Genesis/1000 Service Centers

Service was very quick. Waiting area is awesome with free... - oconnert

Service was very quick. Waiting area is awesome with free drinks and snacks. The place is very clean and comfortable. Took only 45 minutes for oil and tire rotation and that included a free car wash.

even as an employee (parts) i had a new Ford F-150 and - J. Shaw

even as an employee (parts) i had a new Ford F-150 and the warranty concerns i had were handled in a professional way not to mention was a great place to work.

Inflated Quote, Lack of Transparency, and No - BTeal

Inflated Quote, Lack of Transparency, and No Support Pajouh (used to be Courtesy Chevrolet) provided a $14,579 quote to replace the CVT in my daughter’s 2021 Buick Encore GX, just 4,000 miles past its 60K powertrain warranty. The repair was quoted at over 25 hours of labor for a job GM lists at 8.5 hours flat rate. They included 16 quarts of fluid at $29/quart, when the job requires 10 quarts and GM's retail price is $11.82/quart. The transmission itself was also $1,300 more than what I could buy from multiple GM-authorized parts sellers. The total quote was nearly triple the cost of a well-regarded local transmission shop. I approached this calmly and respectfully, hoping for a reasonable discussion or discount though none was offered. I also later found out the vehicle was flagged as a prior rental, which GM used to deny all goodwill assistance, despite the failure of the transmission which matched a known TSB. We will not be doing business with this dealership, and based on this experience, I will not be buying another GM vehicle.

went in good, came out bad - Robbie

Got an email for a free multi point inspection. Figured id bring it in for a checkup since i do most of my own maintenance just in case i missed something. Got back my car with broken parts, gouged wheels, and deep dings on side skirt where the lift sits. Called and talk to them about it calmly, was told to go back in, then was told they didn't do it and if i did my own maintenance, then not to bring it in and do it all myself by the manager in the service dept. Worst customer courtesy ever! What was once great, now gone to poop. If i could give negative stars, i would. Stay away from this place, they tout to meet or exceed your expectations, but if you get the bad tech, it's all over for you.

I took my car for a recall. Excellent service and very... - Ziky

I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics

The times I have had to bring my car in for any type of... - BoughtonR

The times I have had to bring my car in for any type of service Wayne has always taken care of everything I needed, explained everything. The only thing I would change if I could was I wish I had bought my car at Crestview.