353 California Honda Service Centers

Take more time to clean the car! - HT

Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!

Best customer service team, not just in the desert, but - davezzmarks

Best customer service team, not just in the desert, but anywhere. Customer service rep, Mario, explained what to look out for in the front-end assembly, and he managed to get my vehicle washed, despite the washer being broken. Highly recommend.

I had a problem with audio in my odyssey so I drop my van - phil

I had a problem with audio in my odyssey so I drop my van late afternoon and they still accept it. They even help me lessen the payment because it was expensive. They order the parts right away when they found out what's the problem with it.

I had an excellent experience at the Honda dealership - lionellaamani

I had an excellent experience at the Honda dealership in Dublin, thanks to Nick. He was incredibly attentive and quickly helped me resolve an issue with my car the same day. I was relieved that I didn’t have to leave my car there for days—the problem was fixed within an hour! Nick was very polite, professional, and made sure everything was taken care of properly. His efficiency and customer service were outstanding. Highly recommend working with him!

Had a great experience at my visit. I received great... - Vanessa-gomez

Had a great experience at my visit. I received great customer service the employees were very helpful and took good care of me thank you so much

Great customer service from advisor Nicole! - mrosiee

I've been to the service center here at Honda World Downey several times. i always get any service advisor that is available. & this last time I got Nicole as an advisor, I had always seen her there but never actually got her as an advisor to help me out with my vehicle & Omg! I fell in love with this girls customer service. She made it all easy for me and worked hard to get trough my extended warranty something an advisor before did not want to help with she also made sure my car was out quick and ready to go.. I can not thank her enough for all her help. I hope you guys get more advisors just as great as her! I will definitely be scheduling my appointments with her from now on. Thank you Nicole!! :)

Horrible work and customer service. Service was done due... - bari

Horrible work and customer service. Service was done due to negligence on Lexus during a routine service. Scratches and dents on car. They sent the car to get repainted in that area. Now the paint is coming off and corroded and they won't take responsibility or fix their error. Absolutely unacceptable! This is not up to par with the Lexus brand or quality. Take your business elsewhere.

My only question is, why is the service manager, Cody so - Janet Vargas

My only question is, why is the service manager, Cody so rude? Had a horrible experience, will not be returning. Who hired such a person?

This is the worst place to take your car for service.... - SJ

This is the worst place to take your car for service. First they take service orders stating they are available online with appointments and then 4.5 hrs call and say they cannot service due to backup and delays then next available time and date is next week without even apologizing for delays of no fault of customers. They don't have proper trained employees to handle customers. The person who was assigned as a Service writer was "Jacquelyn Olivares" has no IOTA how to treat customers or I bet no experience in the service related industry. Maybe she got recruited through some reference :-). Such people who cannot handle requests, plan work and compassion for customer time are disgrace to this "once good" Honda Dealer in BayArea. On top of it since they don't have pickup/drop off due to pandemic which is understandable given the circumstances but if the customer says they use personal Uber for to and fro after drop and pickup vehicle again no apologize for the delay just say "No Worries". Pathetic dealer service unit. Stay away from the service from Larry Hopkins Service centre.

Why - The rating is very low because I paid $589 for a... - riharris

Why - The rating is very low because I paid $589 for a 60K mile check, $200 for brake pads No mention of low battery Took back car twice in two weeks & was charged $40 just to look at it again & say the battery was low Although friendly, their fee was ridiculous.