4,444 California Rivian/1000 Service Centers

Your service department is top notch. - Alexc1951

Your service department is top notch. And service advisor Dave Whitlow is the best advisor I’ve ever dealt with. He’s knowledgeable, experienced, truthful and honest which makes him a great representative for Penske Ford.

Had a great experience at Selma Dodge! - Skip Martin

Had a great experience at Selma Dodge! Dan and Robert went out of their way to help us and even gave us water and sodas from their own fridge!

Well oiled machine - Tom 123

Even though cosmetics are usually not covered under a limited warranty, being that the car was bought only a 1 1/2 wks ago Joe Puerto(service manager) ok’d covering it(dashboard leather separated) Joe Perez(service advisor was instrumental advising the service manager on my behalf. Then Bill Brown tied the whole thing together by calling the upholstery shop, giving them my car and set me up with a loaner

Do not bring your car to get serviced here. I bought a... - caryo

Do not bring your car to get serviced here. I bought a brand new car from another dealer and then moved so I decided to get my car serviced at Serramonte Nissan because of its "Award of Excellence." My driver's side window stopped working 1 month after I bought my car. I took it to Serramonte Nissan 4 times to fix the problem and each time they created a new problem (such as breaking interior molding) without fixing the window. The employees are rude and the staff is constantly turning over (I dealt with three different service advisors during a 2 month period, all of which were either fired or quit during that time). The mechanics are also incompetent since they failed to find the root cause of my broken window after three tries. Do yourself a favor and take your Nissan somewhere else for your service needs.

On 6/9/24, I have my 2022 Impreza in for regular - VidaFe

On 6/9/24, I have my 2022 Impreza in for regular maintenance. After two weeks of the service, I noticed that a part was missing when I opened the hood; it was the front strut tower cap. I called the service department and reported it. The consultant told me he would investigate and call me back. I waited for two weeks with no response and called again. I was routed to another person and left a message but no response again. This happened for every other week for two months. Meanwhile, I received a post-service appointment survey which I honestly filled out considering my experience about losing the part and not being updated about the status of the missing part. On 8/7/24, Team, the dealership called me and told me they ordered the part for me and asked me to come in. I do appreciate the fact that the part is being replaced. I however would like to share my experience and my feelings when I went to the dealership.  When I arrived and checked in with same service consultant, who was the original consultant that I worked with on 6/9/24 when I had the original service done and lost the part. After I checked in, he said and I quote “I ordered the part for you even though you gave me a zero rating in a survey and I lost $2000 dollars. I'm going to put this part on for you so you can go and I don't have to see you again." unquote.   I did not respond to the statement but what I sensed was hostility in his tone. I am not sure what he meant when he said that he doesn't want to see me again, but I have a 36k maintenance package which is still valid for another year / two services. This makes me extremely uncomfortable with bringing in my car to the same service department knowing that I am not welcome there. There's no way where I could lodge this compliant and nowhere for me to reclaim what I paid for, the remaining service visits.

Mike in the service dept was beyond helpful. - jdsisting

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough