4,452 California Rivian/1000 Service Centers

Well oiled machine - Tom 123

Even though cosmetics are usually not covered under a limited warranty, being that the car was bought only a 1 1/2 wks ago Joe Puerto(service manager) ok’d covering it(dashboard leather separated) Joe Perez(service advisor was instrumental advising the service manager on my behalf. Then Bill Brown tied the whole thing together by calling the upholstery shop, giving them my car and set me up with a loaner

Do not bring your car to get serviced here. I bought a... - caryo

Do not bring your car to get serviced here. I bought a brand new car from another dealer and then moved so I decided to get my car serviced at Serramonte Nissan because of its "Award of Excellence." My driver's side window stopped working 1 month after I bought my car. I took it to Serramonte Nissan 4 times to fix the problem and each time they created a new problem (such as breaking interior molding) without fixing the window. The employees are rude and the staff is constantly turning over (I dealt with three different service advisors during a 2 month period, all of which were either fired or quit during that time). The mechanics are also incompetent since they failed to find the root cause of my broken window after three tries. Do yourself a favor and take your Nissan somewhere else for your service needs.

On 6/9/24, I have my 2022 Impreza in for regular - VidaFe

On 6/9/24, I have my 2022 Impreza in for regular maintenance. After two weeks of the service, I noticed that a part was missing when I opened the hood; it was the front strut tower cap. I called the service department and reported it. The consultant told me he would investigate and call me back. I waited for two weeks with no response and called again. I was routed to another person and left a message but no response again. This happened for every other week for two months. Meanwhile, I received a post-service appointment survey which I honestly filled out considering my experience about losing the part and not being updated about the status of the missing part. On 8/7/24, Team, the dealership called me and told me they ordered the part for me and asked me to come in. I do appreciate the fact that the part is being replaced. I however would like to share my experience and my feelings when I went to the dealership.  When I arrived and checked in with same service consultant, who was the original consultant that I worked with on 6/9/24 when I had the original service done and lost the part. After I checked in, he said and I quote “I ordered the part for you even though you gave me a zero rating in a survey and I lost $2000 dollars. I'm going to put this part on for you so you can go and I don't have to see you again." unquote.   I did not respond to the statement but what I sensed was hostility in his tone. I am not sure what he meant when he said that he doesn't want to see me again, but I have a 36k maintenance package which is still valid for another year / two services. This makes me extremely uncomfortable with bringing in my car to the same service department knowing that I am not welcome there. There's no way where I could lodge this compliant and nowhere for me to reclaim what I paid for, the remaining service visits.

Mike in the service dept was beyond helpful. - jdsisting

Mike in the service dept was beyond helpful. Fit my ca in sane day. They gave me a huge break on the bill. I can't recommend then enough

Windshiled change caused issues with the sensors - Howie

I drive a lot of highway miles and the 2016 Honda Civic Touring I purchased new there has experienced 2 cracked windshields from rocks hitting it on the highway. With the non OEM windshields there are sensor alignment issues that most glass installers cannot fix. The Service department has been able to handle this quickly and the price is fair considering the cost of an OEM windshield which costs 2X. In my 3 years of routine service visits, all of the Staff members have been courteous and helpful.

Great price on my new Nissan Titan a few years ago, and... - biglefte

Great price on my new Nissan Titan a few years ago, and very fiendly/accurate/timely service staff! I would definitely recommend this dealership to anyone looking for a new or used Nissan or Subaru in the area!

If you're looking for service for your ride in Orange... - Stumbo

If you're looking for service for your ride in Orange County/Los Angeles, please give Showcase Chevrolet a call. They have a great website at: http://www.showcasechevrolet.net/. I was extremely satisfied with everything about their operation. I took my 2004 Corvette Z06 CE in for service based on recommendations I found on Corvette web sites and based on the fact that my daughter recently purchased a new Tahoe from the same dealership. I wasn't disappointed. My car has 3k miles, is kept covered in the garage, and still has the new car smell. Essentially, it's still a new car and I intend to keep it that way. Showcase returned my car in pristine condition and looking as good as it did going in. Alvin/Steve (service reps) have excellent communication skills. They kept in touch about the status of my car and took the time to answer all my questions, especially since I took it in the day the dealer warranty was to run out. I wanted everything checked and rechecked to make sure there were no warranty items that would be overlooked and where the cost would come out of my pocket if I had to fix them in the future. The maintenance required at this time was called Maintenance II(oil change/inspection) and adjusting the handbrake. Also, GM had a free air filter parts/installation that was included due to the recent fires in Souther California. It was much appreciated because there was so much ash in the air for so many days. In addition, based on my readings of Corvette web sites, it was recommended that the brake fluid be changed every two years. Alvin had my brake fluid tested and it was determined that it contained no air bubbles and looked to be in fine condition. This fact was documented on my paperwork and initialed by Alvin. There was not charge for their testing and I saved close to $100. While I was waiting for my car, I also spoke with the finance manager (sorry, can't remember her name) who took her time to explain the different options available regarding extended warranties. When I was checking out, I received a $10 off gift card which was partially applied to my initial service and the remainder to be applied to my next service. The cashier/receptionist was also very friendly and helpful (sorry, can't remember her name). Even the showroom salesman was cordial since I was checking out the seats of a new Corvette to see how they compared to my 2004. While I didn't meet him, the service manager, Mr. Pattison, should be recognized for running such a fine shop.

I have always had great service maintaining my truck - KELLY PETES PEST SERVICES, INC.

I have always had great service maintaining my truck here. I also like doing business with Sierra Motors. I will continue being a valued customer going forward.