4,437 California Rivian/1000 Service Centers

I took my brand new 2020 CT4 Cadillac to team because it... - Louise 23

I took my brand new 2020 CT4 Cadillac to team because it had a few circles in the paint .when I got my car back it had swirls on the hood and trunk and they refused to correct it. I will never take my car back there not for anything that comes to the exterior. They also said that they didn't do it and that was a BIG LIE!!!!!! ........THEY DON'T KNOW NOTHING ABOUT DETAILING!!! Everything is good now we came to a resolution...thank you Team Cadillac Vallejo

Service Department - Excellent Service - Suzmada

Thank you Aaron Beller for his extraordinary customer service. He makes me feel welcomed, has my best interest and courteous to my time, all this with a welcoming smile.

This Kia location and specifically Sol who helped me deal - Dan

This Kia location and specifically Sol who helped me deal with another unfortunate engine issue in a month, was outstanding with her customer service and made my experience much better than I had previously at another dealership. Thank you Sol! I’ll definitely be back!

Good but not as good! - Jjg14347

Not as friendly as in the past, almost callous attitude. Also did not receive a call letting me know my vehicle was done. Drove by dealership and saw vehicle parked in parking lot. None of this would have happened in the past.

There was a recall on the power steering unit of my 2008 - Adam Davenport

There was a recall on the power steering unit of my 2008 Escape, and I never expected the high level of professionalism and courtesy bestowed upon me! From the moment I got on the phone, I was first greeted with warm regard by Gianna, from the service department and she set me up with Luis. Luis Gonzales, the gentleman who serviced my vehicle went above and beyond to make sure I had no worries. When he was done fixing my vehicle he made sure I was able to get my car back in a timely manner as well because I live an hour and half away, he helped me arrange to have AAA bring my car back to me, because I have mobility issues and driving 3 hours in a day would be excruciatingly painful. This service department is the only one in 60 mile radius from my location in Santa Cruz that was willing to help me with my situation. I can't emphasize enough how special they made me feel. Luis especially was amazing, he was able to set me at ease every step along the way. I can be a bit of a worry wart, so his patience and understanding was phenomenal. If I ever decide to purchase a new Ford, I know exactly where I'm going. The customer service and kindness I received is something I'll probably never forget. If everyone had even a fraction of this brand of care, the world would be a better place for sure. . .THANK YOU SO MUCH!!!