4,437 California Rivian/1000 Service Centers

Horrible. Selling my car so I dont have to go back.... - bnolte224

Horrible. Selling my car so I dont have to go back. Really tragic that this is what it has come to, but just cannot continue to deal with them, and they are the only dealer in the area.

I had the best experience finding my new car, I was... - Rez

I had the best experience finding my new car, I was approached right away , shown around different cars, sales associate Tony was extremely knowledgeable about GMC , made it very easy for me to pick out my new vehicle thank you so much again I really appreciated your help. ✨

I can’t tell you enough about how wonderful the staff at - pebblesjoon

I can’t tell you enough about how wonderful the staff at Tustin Cadillac is. The main guy who makes us choose Cadillac service department over other mechanic shops in RUBEN! He is courteous, accommodating, professional and polite. I always had a great experience bringing in our cars. To be honest, the prompt and convenient services at Tustin Cadillac are one of the reason we are on our 3 cadillac! 😊 My car was picked up and dropped off from/to my house for an oil change and maintenance. Can’t ask for a better service.

Would not repair front suspension noises. Said the squeek... - boxfox

Would not repair front suspension noises.<br>Said the squeek was my power steering unit and replaced it without<br>consulting first and charged $575.00. <br>The same noises are even worse today. Sales people are friendly with the usual pressure tactics and they gave me a good deal but<br>the service dept is robbery in the making!!!!

Bad service - Mannyxx

I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here Thanks Manuel

Last Wednesday night I needed to replace a light bulb in - whytewabit

Last Wednesday night I needed to replace a light bulb in the left rear turn signal. This was something that could not wait until morning due to my wife having a Doctors appointment. early that morning. I discovered you were open until 7:30 PM and drove immediately to service in San Juan. Dorothy, your service agent not only got the necessary bulb for a cost of $3.93 but also replaced the burned out bulb in my suv.. I truly appreciate the extra mile she went and hope some recognition is given to this extraordinary women.

Paul Parsons … Very helpful at all the time, give me - Luis Prado

Paul Parsons … Very helpful at all the time, give me updates about timing delivery for my F-150 Lightning 2022. Great attitude and attention.

I have experienced significant challenges with the - cmw

I have experienced significant challenges with the service provided at this dealership, leading to regret regarding my vehicle purchase. Since acquiring my car, I have encountered numerous issues, and the dealership has shown a lack of responsiveness. During visits to the dealership, I have observed staff sitting idly, displaying a lack of engagement with incoming and outgoing customers. On one occasion, I had to approach the service desk seeking assistance after waiting for 20 minutes outside the designated service area. Furthermore, the dealership's provision of only one-way transportation through Lyft has proven inconvenient, necessitating additional expenses for the return journey. It is worth noting that the service concern relates to a Hyundai recall. I express the hope that improvements in service quality will be realized in the future.

I had a recall on my Mazda and was notified to bring it - nevermore7

I had a recall on my Mazda and was notified to bring it in. I made an appointment and brought my car in. The gentleman who assisted, Ulysses Gaytan, was kind and helpful. I left my car there overnight, they did the repairs. When I came back, they let me have my car without trying to upsell me on anything and like that, I was off. It was a great experience.

I was able to walk in and get my car serviced the same... - Swarner735

I was able to walk in and get my car serviced the same day. They provided a Lyft to and from my work place. Good experience.

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this... - thehypeonthemic

I serviced my vehicle, a 2001 Dodge 4.7 V8 SUV at this center twice and I am very impressed on how they go far and beyond customer service satisfaction. My first experience at the center was impressing. Because I had a check engine indicator light on I knew that servicing the vehicle at the dealership would be more expensive then getting it serviced at a local oil change/tire retail store. Overall, when receiving a call only 2 days after I dropped off the vehicle the service rep advised that it was only a bad gas fuse block that needed to be replaced. The highlight of the conversation is that he didn't try to sell me other services that I didn't need.Service dealerships get a commission for every car they service so by more services on a car means more $$$ and the rep did not advise of that. My second experience involves a recent recall (check your vehicle recall info bi-annually) involving my engine. I dropped the car on Saturday. Sales advisor Randy Lewis stated that it would be serviced on Monday. When contacting the service center at the dealership, I forgot the person's name so I was maybe talking to another advisor. Working in the business industry commission is everywhere so I asked the unfamiliar advisor, "Do you get commission?" Advisor stated, "Yes we do, however we only work as a team together." That surprised me. After 2 hours I called again and Randy Lewis was in charge of my vehicle and he advised that my SUV is ready to be picked up. Again Randy did not try to sell me something that I did not need at the moment. I am very satisfied on how they manage customer service as a virtue. In the past with my other vehicles I have spent thousands of dollars on unnecessary parts and services that my vehicle really did not need and to experience this type of customer handling at Tustin Dodge really impresses me. I recommend this dealership to any and everybody for all types of automobile (Dodge) services and parts!

Service advisor Gus is the best! - Rhonda

Service advisor Gus is the best! So friendly, polite and professional. Appreciated the phone call about a issue, and recommended a alignment. Thx again Gus!