4,437 California Rivian/1000 Service Centers

I would like to shout out Juan Ayala. - Olmoslex

I would like to shout out Juan Ayala. Thank you so much for your help and taking the time to explain things. Very professional and helpful thank you again Juan!

the video of the car inspection was best. - owel89

the video of the car inspection was best. The communication with the service advisor was also A+.

Friendly and professional. - aswain

Friendly and professional. Great service. With them, my car will run forever. Joey was a pleasure to work with.

Fixed the issues with my car. - Kevin

Fixed the issues with my car. When the estimated date was passed, they took responsibility for the delay and properly remedied the situation. The only thing is I wish they prioritized customers with appointments especially when there's a long line of cars waiting at drop-off. People with appointments should be handled first before walk ins.

My belief is that they try their best to help customers - zwolf

My belief is that they try their best to help customers needs, not always trying to make quota

Sam Macuk is the guy you should see if you go here. - SparkyCar

Sam Macuk is the guy you should see if you go here. Very kind, courteous, and didn't make me feel like a "stupid woman" driver like the first guy (who shall be nameless) did. After dealing with the first guy being rude just because I didn't get my oil changed at exactly the time the manual says I should (on my very low mileage car) and then telling me i had to leave my car for 2-3 days just to get a diagnosis on a code (not true), it was refreshing to finally talk to somebody who knew something about customer service and how to go the extra mile to help people. Sam understands that a little effort goes a long way and makes people remember you and ask for you again. Thanks Sam!

I dealt with Jose after needing a software update and to - Scott

I dealt with Jose after needing a software update and to process a recall on my Telluride. He is professional, very courteous, and was able to keep me informed through text message at every stage of the process. Because of his service i will continue to service my vehicle at Kia Cerritos.

On time. - Susan

On time. However they did not completely explore a problem that I’m having and therefore it was not fixed

Always great working with Brent who never over sells me - mcschdr

Always great working with Brent who never over sells me and gets me just what my car needs. Love that it comes back clean too.

I have had a great experience each time I have come to - hollyham77

I have had a great experience each time I have come to Lexus. Everyone is friendly and helpful. I was updated when my vehicle was ready, and Lauran Street was great and took care of all my needs.

I arrived early and was greeted promptly. - Chuck v

I arrived early and was greeted promptly. The service department was quick & professional. The waiting room needs a makeover badly, have free snack’s available to anyone who chooses to wait. Especially with what autos cost now…

Informed the detailed info clearly and delivered car on - JJ Gmail

Informed the detailed info clearly and delivered car on time. The waiting are is well designed so I can do some work there while waiting.

Positive experience! - krobbinsdr

Positive experience! The minute I drove in to the dealership I was greeted and escorted to where I needed to be. I was connected with my service provider, Sydney. She had everything ready for me. And in minutes I was on my way with a loner car. Soon after I was contacted with updates on my car and then notified when my car was completed. I conveniently paid for the service online prior to returning to the dealership. Once there in minutes I was in my newly washed car and leaving. Overall everyone was professional and friendly. Sydney was professional and very helpful. Thank you !

Excellent customer service, did not wait long for service - dougjessflores

Excellent customer service, did not wait long for service to be completed and they kept me informed throughout the process.

The service department has always been top notch, very - ddierk1

The service department has always been top notch, very professional and caring, every one of them.

Everyone that helped me in the service department - Ortegajulie59

Everyone that helped me in the service department (Rafael) and even the people on the phone that helped me when I set up the appointment for service were awesome. Super friendly easy-going and I had a great time. They did a great job on my car. Thank you so much.!

Kyle was the best advisor we ever had on this vehicle. - Rocsoil

Kyle was the best advisor we ever had on this vehicle. Thank you Kyle Joe

Excellent customer service from the moment we checked the - ltsull

Excellent customer service from the moment we checked the car in until we picked up the car. Christian was great!

Dealership provided the 20k service complimentary since I - NICOLE.J.HUMPHREY

Dealership provided the 20k service complimentary since I had recently purchased the car used and there was not a record of it being performed. ETA for inspection was accurate. Was checked in right away. Waiting area/snacks was sufficient. Did not address all of my concerns outside of the basic inspection I asked about having a 3rd key made in order to access the Volvo app or if there was another way to access it so I’m unable to use all the features. Also, there was 1 tire that was more worn than the others but still had about 10k of tread left according to tire centers. Volvo keeps attempting to contact due to a “declined repair” which isn’t even necessary.

Have a great experience in Penske Toyota in Downey. - hgarcia2020

Have a great experience in Penske Toyota in Downey. Went to service and everything is excellent, excellent service, superior customer service by Thomas Arthur, if you looking for exceptional customer service look for him, is very professional and take the time as family to explain everything clearly to me to understand the process, take my car to oil change and feel like a red carpet in front of me. For employees like Thomas Arthur I still believe to take care my cars at the franchise stores, make a difference, fast and quality service. This is the best way to get a repeat customer and is how you should take care of your business. Thanks again Thomas Arthur 👍🙏

Carlos, who is in service, always greets me warmly, like - luisb

Carlos, who is in service, always greets me warmly, like family. He helps me keep my Kia in tip-top shape. I’m confident taking my Kia to get serviced here.

They always do a superb work. - KJD

They always do a superb work. Very helpful and fast. Nice location and they have shuttle service if you need it.

Very professional, courteous, and friendly! - jeanneewald

Very professional, courteous, and friendly! It is always a pleasure to visit there for service.

BW Riverside is very helpful Michael the service advisor - lashondailey

BW Riverside is very helpful Michael the service advisor to care of me I highly recommend VW of Riverside

i purchased a pre owned toyota and had 2 visits to the - dsimler@coast-fitness.com

i purchased a pre owned toyota and had 2 visits to the service department for scheduled maintenance. both times were an excellent experience.. everyone is super nice and professional. the fees and work to be done was explained completely, and the work was done fairly quick my service advisor was raymond carrera

Took my car in for its regular maintenance and was in and - samblueman22

Took my car in for its regular maintenance and was in and out in under an hour. The staff at the dealership is top-notch. When I brought my Subaru here it was the only dealership that treated me like a person instead of a sale. This is the best dealership I've dealt with in the antelope valley.

My Outback became inoperable due to a faulty thermal - gsull1833

My Outback became inoperable due to a faulty thermal sensor & I had to get it towed to the Summet Subaru in El Cajon. The repair was under warranty & there was no charge to me for the repair. The only cost to me was for the tow charge & thanks to the staff at Summit contacting Subaru of America, Subaru agreed to help absorb some of the towing cost due to the unusual circumstance of the distance involved. The vehicle was repaired within a day & Sam kept me informed of the progress from beginning to end. Madison kept me informed of her initial communications with Subaru of America which I feel was instrumental in Subaru offering in assist me. I have nothing but gratitude & praise for Summit & Subaru. The service could not have been any better.

A great experience once again. - Richard

A great experience once again. Professional, courteous and thorough service. Excellent all around - thank you.

I had such a good experience with Josh in the Parts - Alex C

I had such a good experience with Josh in the Parts department. Very helpful and understanding of my situation. Thanks for getting me the parts I needed so fast!

Surprised to know service advisors get commission on - Mikewosika44

Surprised to know service advisors get commission on repairs, not pleased with cashiers counter service.