4,452 California Rivian/1000 Service Centers

Good but not as good! - Jjg14347

Not as friendly as in the past, almost callous attitude. Also did not receive a call letting me know my vehicle was done. Drove by dealership and saw vehicle parked in parking lot. None of this would have happened in the past.

I think my power seat was damaged during my service - BILL@KEVEERVINEYARDS.COM

I think my power seat was damaged during my service appointment.and it’s very inconvenient to go back and have it repaired.

The best dealership experience I've ever had, and I've... - therossiproject

The best dealership experience I've ever had, and I've been around a while. It was a Friday and I was just passing through from out of state. My check engine light came on that morning. Long story short, I pulled into the service Lane and was told that they didn't have that rare part in stock and that they were sure they'd be able to fix my truck on Monday. I told (I think it was Jerry) that I was from out of state and I'd have nowhere to stay through the weekend. He said he'd do what he could. I got a call that he found the part in Sacramento and that if his mechanic would work on Saturday, I could get it back then. I got another call about 2:30 that my truck was ready. UN xxxxxx BELIEVABLE!!!!

20,000 mile service - rdigs13

Excellent customer service, as per usual! The service rep, Austinwas courteous and informative. He kept me updated on the service status and made sure I was satisfied after the work was done!!

Cecilia is very helpful and very knowledgeable she kept - ggodinez20

Cecilia is very helpful and very knowledgeable she kept me informed about my vehicle she is also very friendly

great community dealer - markrwc

have purchased cars (eFocus and CMax Energi) over the years as well as used this dealer's service department and have always been satisfied with our experiences

excellent customer service from Danny Llamas - amyd

Danny Llamas was my service advisor. He was knowledgeable, accessible, friendly, professional, and kept me informed on the service progress of my vehicle. Thank you, Danny, for providing outstanding customer service.

This dealer is family friendly, and ver clean and up to - cardenas.rose

This dealer is family friendly, and ver clean and up to date with things. This is the 5 car buy there.

friendly staff, quick service. Offer a package deal for... - SCLKKY

friendly staff, quick service. Offer a package deal for future service. Convenient hours on weekends to drop off and pick up. Offer Lift after drop off.

I recommend this dealership to my family’s and friends - Dannydannymobe

I recommend this dealership to my family’s and friends and corvette body’s and owner to bring our corvette to the Tracy Chevrolet dealership

I had the best experience finding my new car, I was... - Rez

I had the best experience finding my new car, I was approached right away , shown around different cars, sales associate Tony was extremely knowledgeable about GMC , made it very easy for me to pick out my new vehicle thank you so much again I really appreciated your help. ✨

I had a great experience with the service department. - C

I had a great experience with the service department. The staff was professional, friendly, and kept me informed throughout the process. They diagnosed the issue quickly and completed the repairs in a timely manner. I appreciate the clear communication and quality of work—definitely a department I can trust. Highly recommend!

I brought my vehicle in for repair to VW of Downtown LA - dakosgirl

I brought my vehicle in for repair to VW of Downtown LA Normally taking a vehicle in to the dealer for repair is a nightmare but not at this dealer. Ryan from service from the moment I met him made me feel respected and special! He knows the meaning of “The customer always comes first” He explained everything in detail so I understood and when they had to keep my vehicle instead of sitting in a shoddy waiting area they arranged for a Lyft to pick me up and drop me off. I just wish that every business had excellent customer service like Volkswagen of Downtown LA. Thank you Ryan! You’re the best

I am you customer for more than 15 years - I like your - L

I am you customer for more than 15 years - I like your service!! Thank you!

Today, I was at the VW dealer, and the person behind the - reza

Today, I was at the VW dealer, and the person behind the desk, I believe her name was Tarran, was very helpful and professional. I had a great experience with them. Just wanted to say thank you.

You can’t find a better, smarter or nicer team - Notamorningperson99

Norman is terrific. Knows his cars but more important, a very good listener. He heard my issue and with Abe and other team members worked through the problem until there was a resolution. Super service and friendly, almost makes you want to have an issue so you can go in and hang with the team.

Staff was friendly, listened to all of my concerns. - Mrs. B.

Staff was friendly, listened to all of my concerns. Unfortunately all of the items weren't able to be fixed, but that's the car's issue, not the service department's issue. It wants me to rate the sales and management department - but I did not work with these people!

Great customer service from Neftin VW service - MRBONDS1

Neftin VW service dept. provided excellent customer service on my last visit. My VW had a persistent problem & they went above & beyond my expectations to resolve the issue, while providing me a free loaner. My car is like new again!

Tex Harrrison and the service team at Volvo Cars Marin - gsmall837

Tex Harrrison and the service team at Volvo Cars Marin couldn't have been more knowledgeable and took their time to provide me the most complete info on the services performed on my 2023 XC60 Recharge Plus.