4,437 California Rivian/1000 Service Centers

I have gone on my last visit before this recent visit - Nacho

I have gone on my last visit before this recent visit and had excellent experience. My wife had gone this time as was fairly happy.

I’m writing to bring attention to a troubling experience - kevinhe285400

I’m writing to bring attention to a troubling experience I had at your Escondido service center, which has left me frustrated and concerned. This past weekend, I contacted your team by phone to ask whether your service department could assist with either repairing scratches on the lower lip of my bumper or replacing the bumper guard and cover. I was told that you could help and was encouraged to come in at my convenience. I rearranged my schedule and visited on Monday, waiting patiently for about 45 minutes before being acknowledged — which I had no issue with. However, when I was finally seen by the service advisor, Tyler, I was surprised by how dismissive the interaction was. Without even inspecting my vehicle, he told me to go to another dealership in Carlsbad. I asked again, politely, if someone could simply take a look at the damage, especially since I had taken time off work to come in — but he declined a second time. While he eventually handed me part numbers, the overall interaction felt rushed and dismissive. After leaving, I called the dealership again to confirm whether replacing bumper components was a service you offer — and once again, I was told it is. That contradiction only added to my confusion and wasted time, as I now have limited time left to submit repair quotes to my tow company. What stood out even more was the stark difference in how I was treated compared to another customer. As I was leaving Tyler’s office, he greeted a young woman nearby with warmth and a big smile and immediately invited her into his office. The contrast in tone and enthusiasm was striking — especially after such a cold interaction with me. I couldn’t help but wonder whether unconscious bias or profiling was at play. I sincerely hope that wasn’t the case, but the difference was significant enough to raise that concern. To add to the difficulty, I had tried calling the service desk multiple times earlier that day in an attempt to confirm my visit — but was unable to reach anyone after several attempts. I’ve always associated Lexus with a premium customer experience and respectful treatment, which is why this situation feels so disappointing. I hope this feedback is taken seriously, and I would appreciate clarification on how to move forward with getting my vehicle evaluated and serviced. Thank you for your time and attention

I have dealt with Jon for several years. - CARTER-DON

I have dealt with Jon for several years. I have found him to be courteous, knowledgeable and helpful. He always greets me by name which I find is very professional.

Brought my car in for a new tire and check on why my - Mark

Brought my car in for a new tire and check on why my audio system wouldn’t work. Service was performed in timely fashion, but the charge for diagnostics was excessive. I commented on that in my review and service manager reached out with a credit for future service. Would have preferred an actual refund but this was next best

They marked the car had a full tank of gas and I told him - emaildennistruong

They marked the car had a full tank of gas and I told him that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for gas. When I called they asked for proof. I sent it to a girl name Jessica and she never responded. I've called multiple times and no one picks up. I'm never going back to Audi West Covina now because of this crappy service from EXECRENTACAR

This is a fantastic dealership from the top down. - Drdave

This is a fantastic dealership from the top down. The GM, Bill Stephens is very honest,and has created a great culture with no pressure sales. Everyone there is on the ball and very attentive to the customers needs. I highly recommend them to anyone looking to purchase a new car or have their Hyundai or Genesis serviced. They are the Best!!

Had a great experience here getting my F150 repaired - CLARKWELDON

Had a great experience here getting my F150 repaired under warranty. They completed it quick and were very communicative with where it was at while waiting on a part. Will come back next time I need work done for sure.

It was so easy to schedule an appointment for me to get - Aprilarias

It was so easy to schedule an appointment for me to get my oil changed.

I had a recall on my MDX, Brandon in Service Department - btuckerman

I had a recall on my MDX, Brandon in Service Department was great, he was helpful and kept me informed during the process, understood my need in a loaner and made it happen.

Great service! - Talktoofast

Great service! Quick to take my car back for an oil change and had it back within 40 minutes. Friendly group of gentlemen. Let me know about my maintenance and gave me the option to do it now or later. Will continue taking my car to Thousand Oaks Cadillac!

I’ve always had a good experience, servicing my Chevrolet - pezworld

I’ve always had a good experience, servicing my Chevrolet Volt at this dealership. Eddie in particular was very helpful and answered all my questions.

Excellent service. - lynnmaer

Excellent service. Delivered on time and and as priced was estimated. Aloha was great, kept me informed.

So far have been very satisfied w the sales and service - Moezback

So far have been very satisfied w the sales and service team since my purchase last year Jan 2024.

Danny, my service advisor was so kind and very helpful. - JVEDOY

Danny, my service advisor was so kind and very helpful. He kept me updated throughout the whole process and made me feel very comfortable. I will never go to anybody else other than Danny from now on.

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

I can honestly say that my experience at this dealership - Ramirezk0990

I can honestly say that my experience at this dealership had to be the worse I’ve ever experienced. From the customer service to the craftsmanship of the mechanics. I took it to a different Alfa Romeo dealership and they informed me that whoever worked on my car last had left lose screws and bolts on the engine which is extremely worrisome and unexpected given that this dealership was the last one that had touched my car to replace the turbo. When I picked up my Stelvio when it was finally done I found grease stains on the inside upholstery of the car. Very unprofessional and sloppy work and just a few of the things that you most definitely don’t find at a quality dealership or any dealership for that matter. Carrying the name Alfa Romeo should mean more than the work the employees do at this dealership. Very disappointing and I will most definitely not recommend coming this place. I just can’t seem to understand how anyone can hand a vehicle back to the customer in those conditions. It’s a shame.

I bought a new 2024 Hyundai Tucson Hybrid from this - David

I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have t

Excellent service car was ready when promised and washed. - Happy

Excellent service car was ready when promised and washed. Advisor courteous and explained work performed

These are the worst customer service people I have ever - Barockefeller60

These are the worst customer service people I have ever met. They are rude. They don’t return phone calls. Hang up on you.

I’ve been a customer of Ford and this dealership since - earlekr2

I’ve been a customer of Ford and this dealership since 2006 and have always been treated with respect and courtesy.

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

Marvin is our service advisor, we have known him for many - chila121

Marvin is our service advisor, we have known him for many years, and he always does an amazing job, very professional and honest person. Every time had a good experience with him and the Dealer.

Absolutely top notch customer service… that service team - 6SDFSD96

Absolutely top notch customer service… that service team is next level. You guys deserve raises… promoting… bonuses… you truly are making the interactions that bring customers back again and again. You are my go to guys for anything service related from here on out. From management all the way down the chain… you’ve earned my respect. Thanks again for everything you do.

Very professional, the staff was very kind, I am very - Evelynrizzo

Very professional, the staff was very kind, I am very satisfied. Thanks to all. They have a nice costumer service.

I had an absolutely terrible experience at Honda of - ROK77

I had an absolutely terrible experience at Honda of Downtown Los Angeles, and I want to warn others before they make the same mistake.I took my 2018 Honda Odyssey in for a fuel pump recall repair, and the next day, my engine warning light came on. I also started hearing a loud noise from the high-pressure fuel pump, which was never an issue before.When I returned to the dealership, they refused to take responsibility, claiming that the issue was "not related to the fuel pump recall", despite the fact that it happened IMMEDIATELY after their service.To make matters worse: 🚨 They failed to provide a proper OBD-II scan with actual diagnostic codes. 🚨 They only reported a DCA-8000 code, which is NOT a standard fuel system error code. 🚨 They recommended replacing the high-pressure fuel pump and tried to charge me $1,942.78! 🚨 When I escalated my complaint to Honda Corporate, they STILL refused to take responsibility.I have since filed complaints with NHTSA and the Better Business Bureau (BBB) because this dealership does NOT care about customer safety or accountability. They are simply looking for ways to charge customers for unnecessary repairs instead of fixing problems they might have caused.DO NOT TRUST THIS DEALERSHIP! If you need repairs, go ANYWHERE ELSE but here.

I had a flat tire and didn't have a spare. - Tia

I had a flat tire and didn't have a spare. So the tow truck could only drop my car at the nearest shop. Against my better judgment I got towed to Honda of Oakland because it was the closest to where I was stranded. I had had a terrible experience few years back so I knew better. And sure enough nothing has changed. I literally told them that I needed my flat tire repaired ONLY because I had a baby with me. I specifically said I don't need anything else checked or fixed. 1.5 hours later, I see my car with the hood and trunk open, but they still couldn't tell me if the tire is repairable because they hadn't gotten into that yet. I asked what was going on, and they tell me they're checking for fluids and other things that might need attention, but the very thing I went to them for? Nothing. Another 1.5 hrs later, I'm told the tire needs replacing (surprise, surprise) and I paid almost $300 for one new tire. It's possible that the tire really was beyond repair, but I'm very doubtful now. Because they're always looking to either upsell you things you don't need or that there's something immenent that must be fixed. Fixing my flat tire would only cost $45, but a new one cost $300. and the fact that I couldn't trust they acted in my best interest is the point. Very questionable characters to say the least.

My oil change light was not reset. - Ekc2

My oil change light was not reset. What else did they forget to do - was the fluid level checked and topped off - were all the lights checked - were the tires really rotated. Also the audio system wasn’t working properly when I first got into the car, I had to turn it off and on several times to get it to work.

Great service & the person who checked me in was amazing - Chriscluff

Great service & the person who checked me in was amazing at keeping me informed & getting me on my way in a timely manner!

This dealership always comes through for me. - pheebs300

This dealership always comes through for me. I am consistently treated with courtesy and they take the time to explain what is needed without any hint of condescension. Johnny was my service rep recently and I give him 10 stars.

I took my ascent there this morning and they had the - Dave

I took my ascent there this morning and they had the exhaust leak fixed before 3pm. John Kanikowski was my contact person and he impressed the heck out of me. Ivan took a test drive with me and knew what was the issue right off the bat. I was given a car to use while my car was being fixed and the lady who handled the process was also very professional and friendly. I was treated with respect and I felt like the people I worked with cared about their business. Thank you greatly!