4,437 California Rivian/1000 Service Centers

Worst service manager EVER..... - 500e

The lease process was not so bad on the 500e but the service mgr (Mike Garcia) has been a nightmare.... Recently found out he lied to me several times about not offering a paid rental car while my car is in for warranty or recall.... Does not return phone calls... No business ethics at all! I would rather drive much further to the next Fiat dealer than deal with Mike again.

Steven is a great advisor. - Thewall

Steven is a great advisor. He explained what service I need without all the added xx. He told in a future service I may need this service along with my usual routine service. Thank you and keep up the great customer service. Customer service is a rare thing now.

I went in for an oil change service with an appointment... - Chris O

I went in for an oil change service with an appointment and was told it would take an hour and a half with a car wash. I was okay with waiting but it wasn't done until three hours later. There was no communication except for me asking the cashier if my truck was ready. I was finally informed by the service guy it was ready. I paid and I gave my ticket to the porter to bring my truck around it took another twenty plus minutes and was not washed. I called and complained to the service manager about my experience and all that was offered was for me to bring my truck down to get washed. I guess if you pay extra for a service contract they don't care because they already have your money.

Honest people. - W

I was there for repair service. I was quoted a price that was very high ($900) for the repair (which I know should cost around $600). But I left the car for repair anyway. I was thinking, I probably won't come back again. Upon completion of the car, I was told that the quote was high and there were parts that did not need to replace/repair as originally thought. My cost bill was reduced to a very reasonable cost of $600 without me asking. Or course, the better will be that it was quoted right the first time because it could have driven business away.

Amazing Customer Service - hchomes

We were stranded and from out of town. Called Lithia Dodge in Santa Rosa and they were rude and said they were "booking two weeks out." Called Autoworld and Fernando was kind, fast and understood our needs. They set the standard for Dodge service centers! Fernando was responsive and courteous. He immediately understood that our vacation would be impacted by repair delays. He pulled the technician out to talk to us to make sure he understood the history of the electrical issues, and then sent us on our way with a promise it would be fixed. And it was - that very day! I usually do my own repairs, but if I lived near Petaluma, my truck would go to Autoworld Chrysler Dodge and Jeep!