4,443 California Rivian/1000 Service Centers

Excellent Service Appointment! - BMWFan

Received excellent service from Alen Y. in the service department. Alen is always friendly, knowledgeable, and always ensures the my wait time is minimal. He is excellent at communicating status updates as well as what to expect at each appointmemt. It's refreshing working with individuals who care about their customers!

Great service. - successb430

Great service. Great knowledge about the work that was suppose to be done. This is my third time using them.

Audi Q7 - Bunni77

Decided to go look at the Audi Q7 and see if it was the car we would need for our family. Wow! Love our new car! Syed Ali is a wonderful salesman great working with someone who really loves his job and very personable, knows the Audi cars and took us through the transaction with ease!! Go see him you will not be disappointed. Thanks for all you did to get our new beautiful Q7! We are so happy!!

Sales Department has TERRIBLE Customer Service - Robb44

Terrible customer service from the Sales Manager, Diego. Did not offer a solution or any help. Since this dealership was bought, anything purchased with the old owners is not his issue!!! Once my lease is up, I will no longer purchase from this dealership again!

Poor Customer Service - Stan

My husband and I have received terrible customer service from Chico VW. After a horrible fuel leak in December with our 2015 VWGolf, we called to have our car towed in to be looked at. We were told to go elsewhere as they didn't want to look at our car, even though we have evidence that they are the only ones who have taken the back seat off our car to replace the fuel pump, which had a recall. They said it had been too long for a problem to have occurred. The Service Manager would not help us, because he thought someone else could have "done something" to our car. Not only did this issue happen, but previous rude comments during times of trying to figure out coolant leaks, and shift by wire module replacement, we were told we most likely spilled coffee on the shift area or didn't understand the coolant system. My husband is a retired Heavy Equipment Mechanic and we take care of our vehicles. I could not recommend this Dealership as their Service Center is rude and unethical.

I have owned a ford now for over 10 years when I hade my - JasonMchl

I have owned a ford now for over 10 years when I hade my initial Ford Fusion both of them I took to Chino Hills Ford for service. I have always gotten great service and the price has always been not bad for a dealer.. I recently bought my new Ford Edge Titanium from Chino Hills ford and last night 11/16/23 After 6 months of owning the car had to get a oil change. My rep Olivia B was great and it only took 1.5 hours for the oil change and complete check of the car. There are a few things that I wish they did not change like the layout of the store, charging to use your credit card and also the courtesy shuttle is gone and was told they can only do 1 way now with Lyft. Other then that my experience was great.