4,437 California Rivian/1000 Service Centers

Poor Customer Service and - mitch307

Car was sent over for repairs by Caliber Collision from Ontario Fiat after performing a recall repair. Had damage to hatch and first quote was $1800. Since insurance deductible was $1000, decided to pay out of pocket. Had to call several times to get status for such a simple fix from Caliber Collision. Price upped $200 without a good explanation. Vehicle than claimed to be completed and then was kept is over the weekend because of “quality issue” This was a lie… the vehicle went off line from my mobile app on the 8/28. It was later discovered the battery main fuse was removed and subsequently reinserted in the incorrect slot. Vehicle was sent back to Ontario Fiat to troubleshoot the Caliber Collision screw-up. Dealership could not figure out the problem for 14 days (Pretty Stupid). Both dealership and Caliber Collision failed to update status until I finally complained. Problem was discovered on 9/5 and sent back to Caliber Collision repaired but I was never called. On 9/8 – 3 days later after I chased everyone down. I finally got someone on the phone from Caliber Collision and the Vehicle was sent to me … no apology, no adjustment to bill. Both Ontario Fiat and Caliber Collision have horrible customer service and I would strongly recommend Not using their service.

8000 mile service - pureflipking

I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.

Unbelievably rude service manager. - Alison T

Service manager, Mike Allen, wouldn't allow me to charge my car at his dealership. There are two public spots plus dealership spots, and he gave me hassle the entire time. I had about 4 miles left of charge and I lease my car from Fiat. I didn't witness, but I strongly suspect he unplugged my car when I walked away. When I returned there was no charge on my car and someone had taken the plug out. Craziest experience.

Manny was very good in helping us with the purchase of - Tonadorr1234

Manny was very good in helping us with the purchase of the maverick. Made it easy.

Service department is top notch, fixed my jeep very fast... - Shotguntc

Service department is top notch, fixed my jeep very fast and efficiently, no hassle, very friendly. They scheduled my vehicle when I needed it and was done before I expected it back.

I was having wiring, fuse box, and connection issues with - Jacob

I was having wiring, fuse box, and connection issues with my 2018 Jeep Wrangler. Far more complicated than I could have handled on my own. Avneel and his technicians solved an incredibly complex puzzle of problems and returned my Jeep back to me in good working order. Avneel was great to work with and even gave me his personal cell phone number to reach him more quickly. Thanks Avneel!

I had battery issues in inclement weather on my way to - Laurie

I had battery issues in inclement weather on my way to Salinas to meet with a funeral home there to finalize arrangements for my loved one on December 6th. Stopping for gas at Costco, it took 15 minutes to restart my car from the pump. I directly drove to the dealership and was told there would be a 3-4 hour wait to be seen without an appointment, which would have caused me to miss the funeral home appointment. Rescheduling would have been difficult and my hotel lodging was non-fundable. Erynn Thurmond and Ku Lee were very kind and empathetic to my situation and replaced my battery in under an hour so I wouldn’t miss my appointment. I think these employees went above and beyond to help and support me during my sad time of loss. I am very thankful for their kindness and assistance.

I have a new 19 jetta and have taken this vehicle to... - Ivalentine

I have a new 19 jetta and have taken this vehicle to Folsom Volkswagen a few times now and feel so disrespected, disappointed, discriminated against, harassed and just taken advantage of. The first time was for my 20k service and upon picking the vehicle up I noticed a dent on the passenger front fender as well as my mirror being scratched. However the did offer to fix the dent they denied scratching the mirror. Mind you that my vehicle only had 20k miles at the time and had no previous damages (I deeply inspect my vehicle every time I wash it and know of every scratch and ding there is) dent was fixed but the mirror was not he last time I brought the vehicle in was for it’s 3rd service to be done and once I brought the car in I was greeted by the regular service advisor I’ve dealt with but everything was very unclear. A form was laid out in front of me with 3 options of service ranging from $300-$700 and I assumed the cheapest one was regular servicing and the higher priced were recommendations. Nothing was explained to me about what exactly would be done on my car and I had no idea there was a difference from an oil change and regular service as in the last they have used both terms when describing what’s going to be done. I left there with only one form stating a 30k service and tire pressure check but nothing else. I looked online and found out a service from them should only be $153 and some change. I emailed the advisor to stop repairs and only do the oil change nothing else. I would have called but it was a very busy morning at work for me. He did not respond until about 5 hours later saying the repairs were already about to be finished and sent me a copy of the $300 service. The major charge was a brake fluid exchange which it states should be done every 2 years regardless of mileage. Mind you this is a 2019 vehicle and we are barely in the first month of 2020. Why would they be doing this service if it is not time to do so. I questioned the advisor on the phone because he had called approximately 15 minutes after the email was sent to me and he just laughed when I questioned him. He told me I’m not reading correctly so I read word for word what was on the page he emailed me which clearly states 2 years (regardless of mileage) so does this not mean no matter what my mileage is that every 2 years I need my brake fluid exchanged? Because what I get from that is even if the car had 10 miles on it that the fluid should be changed on the vehicle in December of 2020 the earliest as I’ve had the vehicle since December of 2018 which means I’ve owned the vehicle two years hence the “every 2 years”. Again he just laughed and said he spoke to my manager and they will no longer assist me in any way ever again without giving me any explanation as to why I am now “banned” from getting service done at this location as the advisor said and repeated over and over which made me feel pressured, bullied, and harassed into accepting this unfortunate, undefined, unreasonable outcome. The only good thing that came out of this is that I only paid what should have been done to the car which was a basic service/oil change and I paid for fuel additives they put in the fuel system which I did not even know was going to be done and if so I surely would have opted out on that part since I only run premium gas with Techron which is an additive and cleanser itself. I am just purely ashamed to have even been seen at this dealership as it is a sorry excuse for a business. The Whole service office is smaller than a living room in a 1 bedroom apartment. The sales room is just sad and makes you depressed and feel sorry for the location for even attempting to be decent it’s literally comparable to the worst motel 6 you can thing of. There is just a huge empty pool like structure in the front that’s filled with dirt, grime, and a whole bunch of just green substance. Clearly seems like a health violation or something. I do not recommend this location what so ever unless you like being taken advantage of, abused, bullied, and harassed.