4,447 California Rivian/1000 Service Centers

Fined a better service department go to Escondido Audi - farkish83

Fined a better service department go to Escondido Audi better I have been using Audi Carlsbad since day one. Super sad to say that things have been great until the last few services when things took a turn from good to horrible. They struggle to keep up the quality, service, and expectations we expect for an Audi. The staff has been the same since I owned my car for the past five years. Which could be good or bad. It all depends on their management and motivation. It would have been good if they kept their effort and care, but they could not care less. I booked my appointment more than 2.5 months earlier. Although other Audi dealers had only two weeks to wait, I thought I would stick with my home Audi service dealer. I requested a loaner at the appointment. I called, emailed, and texted the day before my appointment to confirm the loaner would be available at drop-off. I never got any communication back from Joey, my supposed service provider. Note I texted and emailed him within minutes of him texting and emailing to confirm my appointment. Today I go to drop my car off, and he tells me they do not have a loaner car for me and that they can provide me with a Lyft ride home. I do not know how a respected brand dealer service department expects their customers to accept a major 70K service in addition to 3 recall service preps that will take a couple of days without providing or making a loaner car available. If you don’t have Audi loaners, make other rentals available. This is the most ridiculous experience I have ever had. This service department is going down fast and in a hurry. All I have to tell you is to look at the reviews every good review is for the sales team, and every bad review is for the service department. Hint, go get your service done at at a different audio dealer.

Awesome Customer Service - ally12

I don’t often write reviews …but felt that my recent experience at Hoehn Honda in Carlsbad deserved a shout out. Service Advisor, Jim Malandra, took a frustrating issue with my blue tooth phone connection and went above and beyond researching a solution and orchestrating the fix.  He also followed up several days later to ensure the issue was resolved and I was completely satisfied.  Jim’s attention to detail and amazing follow-up are a rare thing these days.  Honda is very fortunate to have such a professional yet caring and personable employee.

Infiniti Car Service - Chris1626

Excellent service. Hooray for Susan Turner and service technicians. They are very professional, honest, reliable & knowledgeable on every aspects of car problems. Great customer service.

They were quick, friendly, and found issues I didn’t know... - Louderback.sean@gmail.com

They were quick, friendly, and found issues I didn’t know about and gave me good prices.

Great service, reliable results for your Honda vehicle - Bogdan.Ranete

Great service, reliable results for your Honda vehicle maintenance, repair, recall or retrofit. Most definitely recomendable

Totally trust this dealership and their service - Judie Lewis

Totally trust this dealership and their service department. Moose is always there for me, completely honest with me. I leave feeling safe in my Honda CRV.

Car in for service 11/2/23. - Spoagis1

Car in for service 11/2/23.Only 1 area of dissatisfaction.Multipoint inspection showed brake fluid should be changed.Was there for almost 2 hrs but not told until paying and ready to leave.should have told me while waiting and it could have been done. now I have to go back again to have this done. Not happy.

My vehicle recently broke down, prompting an urgent need - circlesquare777

My vehicle recently broke down, prompting an urgent need to verify its warranty coverage. My initial visit to Galpin Honda was disheartening due to the lackluster customer service I received. An employee there flatly refused to check my Vehicle Identification Number (VIN) for warranty eligibility, insisting instead that I should pay $220 for a preliminary inspection, with no assurance that my car would be repaired. Seeking better assistance, I then approached Honda in Van Nuys, where Tracy Rocha offered a glimmer of helpfulness. However, I was informed that an appointment was necessary, requiring a phone booking, and that I must bring my car in within two to three days due to the dealership being fully booked. Even then, there was no guarantee of repair, underscoring a noticeable reluctance to assist. Contrastingly, my experience at the Honda dealership in Reseda was markedly positive. Howard promptly checked my VIN and informed me that an inspection would cost $185, but with a hopeful prospect that my car could be repaired immediately. He encouraged me to bring the car in on the same day. Additionally, I had the pleasure of meeting Jose Torres, whose kindness and helpful guidance throughout the dealership was commendable. He assured me that if my car couldn't be fixed, he would assist in finding a new vehicle. Fortunately, my car was covered under the warranty. This outstanding customer service in Reseda has not only restored my faith in professional assistance but also deeply impressed me. I am sincerely grateful for their support and wholeheartedly recommend this dealership to everyone for their exceptional service and genuine care for customers.

Great customer service. - monaaly

Great customer service. I didn’t have an appointment and was in need of their help. They helped me and now my car is 100% back to normal. Thank you!

Service- good customer service - Justin101

I always have my car serviced here (Jeep Rubicon), but my last visit I was in a huge rush and I had told them that I had to be out of here in 30 minutes, however there were four people ahead of me and they said the wait would be over an hour. But one of their service advisors (Nick) put me ahead of the line due to my urgency and said don't worry about it, I thought that was so nice of them! My previous visits at service centers are always a minimum of an hour wait so this was a relief and really left a great impression on me for next time and to tell my friends!

The customer service was good I will definitely recommend - Wokie

The customer service was good I will definitely recommend people, it was fast I didn’t believe I was out that quick thanks again wokie