4,447 California SRT Service Centers

I’m very disappointed in the service I received from - joshsnook

I’m very disappointed in the service I received from Coastline Chrysler Dodge Jeep Ram, and their actions have caused me to question the ethics and integrity of their service department. I’ll elaborate below but mostly want to alert and caution folks from using the dealership’s Parts & Service Department. My 2025 Ram 1500 was having trouble starting, which prompted me to take it in for service. The check-in process took 20 minutes and included a physical inspection and video being recorded of my vehicle to document its condition. After my vehicle spent two days in service, Service Representative, Jay, called to inform me that although the starting issue was resolved, one of the tires became flat. Jay stated a “nail” was found in one of the tires and claimed this wouldn’t have been due to their dealership since they don’t use nails. He also stated the vehicle had the same mileage as when I dropped it off, so it hadn’t been taken for any “joy rides” and their service department wouldn’t have caused the flat. The dealership put on the spare and although I asked if they would help plug, patch, or replace the punctured tire, they would not and said they did not believe the flat could have happened while they completed their service work. While on the phone with Jay and reminding him that no flat tire or signs or lower tire pressure were identified during the physical inspection and in the video which is why i believed the dealership should take some accountability, After sensing my frustration on the phone, Jay responded by telling me I should “ maybe take the vehicle to the dealership it was purchased from” in the future. Upon picking up my vehicle on Friday at the dealership and reviewing the scope of work on my invoice, the dealership listed the vehicle had been “road tested”. I asked the Service Rep, Fabian, what this meant and whether "road tested" was automatically added to an invoice by default. Fabian assured me “road tested” is never automatically added and a service tech would have manually added this after the vehicle was “road tested”. Fabian also informed me that “road tested” means the vehicle is driven for approximately 10 miles. In addition, when we looked at the flat tire, there was a new Phillips head screw (not a nail), which Fabian said is a screw that regularly gets used by the service department. Fabian also pulled up the video of my vehicle’s physical inspection when checking in, and he did not see any indication of a low-pressured or flat tire. Fabian agreed that what Jay stated (i.e., a nail was in the tire and the vehicle was leaving the service dept with the same mileage as when I dropped it off) did not align with what he saw (i.e., the new Phillips head screw found in the tire and “road tested vehicle” listed on the invoice). I was told that a Service Manager would follow up with me on Monday to resolve the situation. Although it's now been more than a week and I've left a follow-up message requesting to speak with a manager, no one has responded. The lack of follow-up is frustrating but I’m also questioning the ethics and integrity of the Service Department after what was stated on my recorded call (nail in the tire and no miles were driven on the vehicle during its service) did not align with what’s listed on the invoice and seen in the tire (vehicle was road tested, and the tire puncture was with new Phillips head screw). I don't know whether this is technically fraud, but it’s highly suspicious at best. It's caused me to seriously question the service department’s ethics and integrity and the main reason I will not go back for future service. I normally value learning about people’s experiences to help me find a trustworthy service department and technician. This is why I’m posting the review to caution anyone from bringing your vehicle to Coastline Chrysler Dodge Jeep Ram for service.

Our best friend referred us to Sam. This is our first... - Oyuna

Our best friend referred us to Sam. This is our first brand new Lexus. We were very happy with service Sam provided to us. He helped us to choose the car we really liked. We were very happy up until it was time to sign documents at the finance office. Finance manager Carol Wong was very rude to us as soon as we declined to purchase extra products from her. We told about this to Sam. Since Sam was very nice and helpful to us and asked to leave good reviews we are leaving 5 stars for him and 0 stars to Carol

Ford owners beware. - Andyeligen

Ford owners beware. Colley Ford in Glendora does not put the customer first. Upland Ford does, here is why I say that, even though I reside in Glendora. At Colley Ford in Glendora, I asked for FULL Synthetic 5w30 oil in my 18 Mustang, which is equipped with a 2024 5.0 engine. However, after a 2 hour wait. I got the keys back with the invoice indicating basic synthetic blend 5w20 oil was used instead, without my knowledge or permission. Goes to show you at Colley they do not listen to the customer at all. Good luck to anyone bringing in their vehicle to Colley with specific service request. I can easily picture the service team here laughing when you leave and saying to each other, “Ok buddy, whatever you say”, and ignore all that the customer stated. They will just tell you “Welp Sir, Ford recommends blah blah blah”. Keyword, “recommend”, which is not the same as required. As a test, the next day I took my vehicle to Upland Ford to see if I can successfully get my Full Synthetic 5w30 oil change after all, and to compare the level of customer service regarding a simple oil change. It was a miracle! The service department at Upland Ford gave me what I asked for!! 5w30 Full Synthetic in my car and on the invoice, I couldn’t believe what I was seeing. I thought I was dreaming! Moreover, the service team at Upland Ford easily applied my Ford Protect Maintenance Plan, in which my out of pocket expense for FULL Synthetic 5w30 was $0 out the door, no fuss at all by the Upland Ford Service Team. It’s insane that even with my top tier Ford Protect maintenance plan, the service team at Colley Ford wanted to charge me extra $$$ for FULL Synthetic 5w30, even after I brought the failed oil change issue to the attention of Colley Service Manager Lee Cook, service advisor Kyle and Ernesto who not surprisingly never gave me a call back. Colley Ford also refused to refund or correct the failed oil change. The service manager still tried to ask me for the extra money for the Full synthetic oil, even though my vehicle is equipped with an active maintenance plan that covers Full synthetic, he tried to tell me it is still an extra charge, but Upland Ford proved him wrong.

I recently scheduled an appointment at Community - darrencapozzi

I recently scheduled an appointment at Community Chevrolet in Burbank for an oil change and tire rotation. As a loyal customer who had leased a 2018 Chevy Volt and later purchased the vehicle after the lease ended in 2021, I expected professionalism and courtesy from the dealership. Unfortunately, my recent interaction with one of their service representatives left much to be desired. Before the appointment, I asked if my warranty covered the oil change. Unfortunately, the person who answered the phone seemed impatient and irritated by my question, even though I had paid for the highest warranty coverage. While I understand that everyone has bad days, it was disheartening to be met with such a dismissive attitude, considering the significant amount of money I had spent over the years at the Community Chevrolet dealership in Burbank. Which I know is pennies on the dollar to them. When I asked about the cost of the service, I was quoted an approximate amount of $89, which I found pretty steep. Given that I could obtain a better price for an oil change at a nearby service center, and considering the distance I had to travel from West Hollywood to Burbank, I politely declined the service. This further exacerbated the representative's frustration, although, in today's economy, many of us need to find ways to save money. As someone living paycheck to paycheck, it was a disappointing response to encounter. After sharing my situation, the representative hung up on me. Finally, perplexed and concerned that I may have said or done something wrong, I called back to seek clarification. While I didn't gather the representative's name during our initial conversation, I declined the offer to speak with her supervisor, as I felt it would likely go unheard and fall on deaf ears. So instead, I opted to share my experience here. While I understand everyone can have off days, particularly during challenging times, businesses must uphold their commitment to customer service. If this is how the Community Chevrolet dealership in Burbank chooses to treat their customers for five years, then that is their prerogative. However, due to this disappointing encounter, I have decided only to patronize their establishment for services covered under my warranty. Unfortunately, they will not get my pennies on the dollar. This review serves as constructive feedback for the dealership to improve its customer service approach and ensure that others do not experience a similar disheartening encounter.

Amy had helped us . - easters3909

Amy had helped us . Start with she had a great personality.and was so helpful .had all the answers to any questions we had . Thank you Amy for all your help. The Easter’s

always great service with fair prices. - rwlbildr

always great service with fair prices. super communication and quick turnaround when needed. parts department is great as well