4,447 California SRT Service Centers

The customer service it was great , I didn't waited to... - lanino39

The customer service it was great , I didn't waited to long to get the car service done , thank you for taking care of my car.

Service was very quick. Waiting area is awesome with free... - oconnert

Service was very quick. Waiting area is awesome with free drinks and snacks. The place is very clean and comfortable. Took only 45 minutes for oil and tire rotation and that included a free car wash.

even as an employee (parts) i had a new Ford F-150 and - J. Shaw

even as an employee (parts) i had a new Ford F-150 and the warranty concerns i had were handled in a professional way not to mention was a great place to work.

The service department, especially Lori, took great care - Katie Rosser

The service department, especially Lori, took great care of us. She was great to work with and tried to be very accommodating. However, I would not recommend this dealership to anyone. When I went to retrieve my 2022 Yukon, it shook terribly. We found out later that it was not properly test-driven and needed new engine and transmission mounts. This was a major issue and something that was completely overlooked. With parts on backorder for the Yukon for over a month, I was thankful to be loaned a vehicle to drive. I got a door ding in a parking lot the day before my car was finished. Upon returning and pointing out the dent, the collision department wanted to charge me to paint the whole side of the vehicle. When I expressed that I felt taken advantage of, they referred the car to a paint-free dent removal. Had I agreed to the original quote, I would have paid close to $1,000 more to paint the whole side of the vehicle than the dent removal cost. When my husband arrived to pay our bill within an hour of receiving it, "Mike Mumford, After Sales Director" wouldn't come out of his office to speak to him. Shame on this dealership for attempting to take advantage of its customers. With the exception of Lori, we were met with terrible customer service and a general lack of respect.

went in good, came out bad - Robbie

Got an email for a free multi point inspection. Figured id bring it in for a checkup since i do most of my own maintenance just in case i missed something. Got back my car with broken parts, gouged wheels, and deep dings on side skirt where the lift sits. Called and talk to them about it calmly, was told to go back in, then was told they didn't do it and if i did my own maintenance, then not to bring it in and do it all myself by the manager in the service dept. Worst customer courtesy ever! What was once great, now gone to poop. If i could give negative stars, i would. Stay away from this place, they tout to meet or exceed your expectations, but if you get the bad tech, it's all over for you.

I took my car for a recall. Excellent service and very... - Ziky

I took my car for a recall. Excellent service and very professional people at the shop. However, the person who answers the phone to make the appointment , Jennifer, very rude and not help at all. It gives a bad image to the dealership. So the first impression is very bad. They should send her to a customer’s relation seminar to learn the basics