4,443 California SRT Service Centers

Excellent service great inventory and professional - norma66guerrero

Excellent service great inventory and professional services they explain everything very well thank you Celeste

Service Department is a misnomer - theorangedot

I have a 2015 Fiat 500e. I originally phoned two weeks ago and explained there were some irregularities with the charging and could I bring it in. I was told it wasn't anything to be concerned with as long as I didn't see any lights on the LED indicating an issue. I phoned back last week and asked again if I could make an appointment as I wanted the issue addressed before the warranty expired, in addition to another noise the car was making when making a turn. I secured an appointment through Samantha and brought it in this morning 17 min earlier than my scheduled appointment of 1030. I was greeted by the service advisor, Adam and was first told they probably wouldn't be able to get to the car until the next day as I brought it in so late. I told him I had an appointment; then he said it would probably have to be there all day until 1830 and lastly, why didn't I take it to the Berkeley dealership since I lived there. He seemed a bit frazzled and discombobulated, so I quickly explained the issues I wanted to have inspected: the charging inconsistencies, a noise on left front tire and the brakes plus some minor things. He told me of a recall issue and the need for a software update. (I don't know why I wasn't informed when I originally phoned with the charging concern) He then explained my car was no longer under warranty. So, he seemed willing to work with me especially on the cost of repairs, but advised me on having any brake work done, if needed, with the dealership because I would want factory parts and service for that sort of work. He told me he'd phone me at 1330 and give me an update on the service. We were told to wait in the service lounge until a shuttle could be arranged for a trip to a nearby mall. (on a side note, it took 1.5 hr to get the shuttle) By 1530, I had not heard back and phoned the service department. I was told the service advisor would receive the message and phone me back. By 1619, I still had not received a phone call, so I phoned them again to get an update. Again, I was told the service advisor would return my call. I phoned back again at 1628 to ask them if they would place it on charge as I had to drive it back to Berkeley. At this point, I was informed it had not been inspected, yet and would probably have to overnight (this was with an appointment). I said if that was the case, I simply want my car back and to please arrange a pick up for us. That's when I finally was able to speak with Adam. He hurriedly explained he was arranging to have a Lyft car collect us and bring us back to the dealership. He hung up before I could ask him to be certain it was placed on charge. When I arrived, Adam immediately and frenetically explained the tires were off, the car was up in the air and they were in the middle of the inspection. He asked me to wait in the service lounge. I was flummoxed. I waited outside to speak with the mechanic to find out what the issues were as Adam seemed rather flustered and I honestly, didn't understand what he said. The mechanic told me there actually was an issue with the front tire involving the shock and a hydraulic leak, plus I was told it was a good thing I had the software glitch fixed. They couldn't recreate the braking issue ( I suspect it was never taken out for a drive) and had the tires rotated. All for $199.95. I found out later from the mechanic, the $180 charge involving the hydraulic leak was not to repair it, but simply confirm it. Awesome. Oh, and the car wasn't charged. However, they did offer to put it on a charger, that is until they unplugged it @1730 and closed up shop. If you'd like to experience this kind of shoddy, inept, abominable, maladroit customer service head on over to @lithiafiatofconcord. I understand they're under new management.

This is a review for the service department. - abesacto916

This is a review for the service department. In summer of 2024, I called the Service Department and spoke to Kenny, the Alfa Romeo Service Advisor. I advised that my front brakes and steering column aggressively shake under braking (2023 vehicle with 3,000 miles). Kenny advised this was normal and should not be concerned. Fast forward to September 2024. I scheduled a recall and oil change appointment for late November. I was advised the appointment would take 2-2.5 hours. I arrived at my scheduled time of 8:30 a.m. My vehicle was not taken into service until 11:15 a.m. My car was not ready until 1:45 – 2:00 p.m. This wait time was unacceptable considering I made an early morning appointment almost 3 months in advance. During the appointment, I advised Service Advisor Kenny of the brake issue. He stated the technician would take a look. I was informed that the front rotors had heat spots (Now with 5,300 miles on the odometer. Kenny stated he would submit a claim to Alfa Star the following week. After one week, I emailed Kenny. Kenny did not respond. I filed a complaint with Alfa Romeo of North America who had trouble getting int touch with Kenny. Come to find out, Kenny lied and did not submit the claim to Alfa Star because it was a normal wear and tear issue outside of warranty. I escalated the issue with the president and members of the Gill Auto Group leadership team. I was contacted by the manager of the service department. He stated that because the car was outside the 1-year warranty, the issue would not rectified. However, he failed to acknowledge that their own service advisor, Kenny, stated what I was experiencing was normal, which was during the warranty period. If Kenny had advised to bring in the vehicle, I would have done so within the one year warranty period. This is not a warranty issue, but an issue with Kenny providing false information over the phone that in this instance, is a serious safety concern. A competent leader would fix the root cause of the issue and not find an excuse to not fix it. I am dissatisfied with the dealer and would not recommend anyone getting their Alfa Romeo or Maserati serviced at this location. Because of Kenny's lack of knowledge about my brakes, the dealer should have done the right thing to have them replaced.

Don't buy or get service at Livermore Subaru. - adam cohen

Don't buy or get service at Livermore Subaru. The service is atrocious. No calls back, tiny waiting area. Lexus must have surveyed this place and opted to do the exact opposite. When I bought my car, the sales man told me 'we have plenty of cars and plenty of buyers, no need for any sales"-so I bought elsewhere-but I've TRIED to get service here, big mistake.

Why - The rating is very low because I paid $589 for a... - riharris

Why - The rating is very low because I paid $589 for a 60K mile check, $200 for brake pads No mention of low battery Took back car twice in two weeks & was charged $40 just to look at it again & say the battery was low Although friendly, their fee was ridiculous.

Excellent service, friendly, and wonderful staff. - MERYAYYAN

Excellent service, friendly, and wonderful staff. I will use them again for purchasing my next cars and for their service.

I've had my 2018 Mini Cooper less then a year. - Unhappy

I've had my 2018 Mini Cooper less then a year. I've had to have it towed 4 times do to the car shutting down. And this last time it cost me close to $1000. I worry when I drive it if I will make it to where I am going. Never in all my years of driving preowned cars have I had a car with so many issues as I have with this car I less then a year of owning it. I am very unhappy with this entire purchase. My DREAM CAR turned into a NIGHTMARE!!

Whole dealership looks like it's going to be closed in 3... - bahama

Whole dealership looks like it's going to be closed in 3 days.Employees walking around with long faces, nobody is truying to help you or even say "hi" to you. Other ones in front of computers playing games or just reading something. They didn't even notice when I walked inside the service!! I was in for a simple oil change. Took them 1 hour 20 min to do the work plus 10min for negotiation and imputing data. At the end they didn't even try to put window sticker (reminder) that oil was changed or to give me information what type of oil is inside of my car!!! They will not see my face there ever again !!! This is to anyone who is trying to do business with these guys! Find another dealership and don't waste your time and nerves with this, should I even call this place a dealership?