4,447 California SRT Service Centers

Complete waste because of incompetent service - LawrenceFromTorrance

Traveled about 300 miles to get service on noisy cam chain and intermittent bulb warnings. The service manager didn't bother to tell me until I was there that there was nothing they could do about a extremely noisy engine ( it was still under warrantee). The bulb fix lasted less than 50 miles, went back the next days and was told I would have to wait 3 hours for service even though I had more than 300 miles to travel. I told them just replace both suspect bulbs and I would take it from there but they said that Mini wouldn't allow them to replace a bulb even under warrantee. So instead they want to spend 3 man-hours to determine which of the two bulbs was bad. I guess they get paid for the time they spend and the customer inconvenience doesn't matter.

I worked with Francis Dejesus and he was excellent as far... - chariano0000

I worked with Francis Dejesus and he was excellent as far as customer service. He kept in regular communication, kept the costs down and provided quality service.

I brought my 2018 Countryman in for service on a minor... - Alexal7

I brought my 2018 Countryman in for service on a minor but confusing situation Having dealt with other dealerships service departments in the past I was not looking forward to this. I could not be more wrong Eli took excellent care of my problem and I had a loner waiting for me while they fixed the problem…. When I picked my car there was no hassle..I even think they washed “my Baby” My experience with this dealership from sales to service has been 1st class I wasn’t quite sure when I chatted online ..but Im glad to be proven wrong Shout out to Eli and the entire staff…

The advisor, Richard Correa, was very helpful, friendly & - Jacqui Brooks

The advisor, Richard Correa, was very helpful, friendly & attentive. He made my experience less stressful with his patience . He did not try to take advantage of me by having them perform unnecessary services. He has restored my trust in BMW’s , service center. Thanks, Richard!

I took my Mini Cooper for repair, unfortunately, it’s - Anne Marie

I took my Mini Cooper for repair, unfortunately, it’s time for a new car. But I am extremely grateful to Bill Gordon, and the mechanics who worked to get my little car repaired. Super wonderful experience. Thank you, Anne Marie

So the Service Con with Dealer logic app goes like this: - Myhiway

So the Service Con with Dealer logic app goes like this: Read on it's worth it if you don't want to get violated, disrespected, and robbed digitally. 1. request service in my case ( Oil Change) 2. They offer unnecessary service at extreme prices ( Break fluid change $400) Declined 3. The app watch this close this is where they get you ( service guy comes over) 4. You need way more service (breaks, motor mount for both $1400) 5. please verify the app and sign - Watch carefully what you're looking at and signing here. 6. Surprise! you are too stupid and did not notice you selected the little green boxes. Now you owe us the full amount of $1900. Sorry, it's your problem the manager says we have financing for the idiots that don't pay attention( me) 7. Your xxxx out of luck and money Beware Consumers this dealership's predatory practice is a major concern. I went in last week for a standard oil change, I insisted I only wanted a simple oil change. The service advisor came back after that I need to do a brake fluid job for $300 plus. I declined the service and sat in the lobby. A short time again he came back "hey we found a few more things that need to be done to your car", Needs Breaks, and the motor mount needs to be changed. $400 plus for the breaks and $1300 for the motor mount. I told the adviser I was willing to do the breaks, only it's my daughter's car I want her to be safe. He came over and said please chose and close the app so I can continue the service. I clicked and signed, and he said I will have it for you by noon. When I arrive to pick up the car around 1 pm. He says your car is ready your total is $1900 dollars. I immediately replied there must be a problem I only agreed to do the oil change and the breaks. He said to me you clicked on all the boxes we did everything to your car including the motor mount. I remained composed and asked for the service of the motor mount to be reversed. He said that was not possible once I clicked the green box on the app it was my responsibility. I asked for the manager this is where the fun begins. The manager sits down, opens his little lap with a smug look on his face, and says, " you clicked on all the green squares you owe us the full amount. I asked to reverse the service he said sure, I would need to charge you double the labor, $2300 for a $240 part. again he pointed to the laptop you're responsible for the charges. we have financing if you don't have the money. He offered to work with me and lowered the total to $1400. I felt disrespected undervalued and taken advantage of in so many ways. I paid the $1400 and left i did not want them to keep the car any more time that is was there. so the con goes like this: 1. request service in my case ( Oil Change) 2. they offer unnecessary service at extreme prices ( Break fluid change $400) Declined 3. The app watch this close this is where they get you ( service guy comes over) 4. You need way more service (breaks motor mount $1400 for both) 5. please verify the app and sign - Watch carefully what you're looking at and signing here. 6. Surprise! you are too stupid and did not notice you selected the little green boxes now you owe us the full amount of $1900 sorry it's your problem the manager says. 7. Your xxxx out of luck and money Finally, the rule is don't rely on anyone or technology at these dealerships they are trained to be predators they are incentivized to take as much as they can. and offer xxxxxxxx services you may or may not need. please vote for consumer regulation to avoid this. If anyone has a similar case please contact me. I am composing a class action lawsuit against this app and the dealer Mini/BMW & Dealerlogic for its this consumer practice and behavior. This app-based predator practice must stop.

These guys are beyond great! - MiniSpyCarOwner

I have been bringing my 2003 Mini Cooper to this dealership frequently over the years for various major and minor services, and I have been familiar with all of the "regimes". The current one is by far the best! Huw is the new GM and along with Tommy as head of service, and Phil as my fave service adviser, have taken spectacular care of my vehicle for this latest visit. I needed four new tires and got the best price available, as well as a transmission issue that was taken care of and sorted out far beyond my expectations of any dealership or service establishment. I can't say enough good things about this place! If you are a true Mini enthusiast, and your car is an older model, don't be afraid to bring it in to these guys. They will show you the same care that you have shown your car. They have a great respect for those of us with earlier model Minis as well as folks with newer ones. First-Class A-One!

Quality service, great customer attention - cindy345

Excellent service for a most complex job on my 2015 S. Dealership gave me a loaner, Mini while they worked on the vehicle. Kept me updated throughout. Couldn't ask for much more.

Shane in parts went above and beyond helping to get a - rw0965

Shane in parts went above and beyond helping to get a part out for me in AZ. He worked with me on how to get it out here and really took a customer first approach to the service that was way above standard customer care. Thank you Shane!

I almost gave up on getting good customer service from... - amkhouri

I almost gave up on getting good customer service from the repair department. Today was different though because I asked for a different service advisor. Jack Daniels provided excellent customer service. I will bring my car back to this dealership as long as Jack takes care of the repair services.