4,443 California SRT Service Centers

AC was blowing warm and 2 of the 3 components were given - toneez101

AC was blowing warm and 2 of the 3 components were given extended warranty, my luck the apparently not covered component was faulty , after calling the Norm Reeves store I purchased the vehicle at to make sure it wasn’t covered , Nathaniel worked with the store I bought the car to supply all needed info and lo and behold a 2,000 job now only costs me my 50,00 deductible I give kudos to both of these Norm Reeves stores to save a customer 2,000.00

Service department performed recall and did a great job - Bmwkev

Service department performed recall and did a great job on scheduled maintenance of my passport

Friendly and courteous salesman, willing to negotiate a - Me

Friendly and courteous salesman, willing to negotiate a fair price. Clean and safe environment. Great service overall.

My new 2024 Lincoln Nautilus purchased at Norm Reeves - ALFRED.L.

My new 2024 Lincoln Nautilus purchased at Norm Reeves Lincoln in Cerritos, Ca on 11/1/24 has been at the service dept. for a total of 7 weeks. One week with Francisco from service dept. returned still not fixed, then again since 12/30/24 and still in the shop for only one issue, when connecting to phone I can hear them but they can't hear me. When taken car back again to the Service Foreman Eddie or Eduardo he never contacted me till 5 weeks later after I tracked him down. Spoke to numerous employees about situation even the General Manager Kevan Juergans 3 weeks ago but no word back from anyone. Assistant to the GM Marisol Rivera was helpful at one point but later ignored phone calls and messages. Client services has a case # on this but have informed me they cannot force dealer to contact or assist me. They also recommended me to pickup my car and take it to Caruso Lincoln in Long Beach. Norm Reeves Lincoln has to be the worst car dealership in So. Calif. Seriously it's not the salespeople that aren't helpful it's the rest of the thoughtless and unprofessional staff. Don't make the same mistake as I did, if you want a Lincoln go elsewhere.

Great Customer Service - Grtfl1

I've bought two vehicles from this Dealership. The service manager Cesar, is fantastic. He's always going above and beyond to make sure my car is serviced perfectly. I'll return to this dealer for service & purchase other vehicles because of him.

Great Dealership - Jeepgirl17

I have been a customer of Normandin Chrysler Jeep for 9 years. Not once have I had a problem with their service, or when I purchased two wranglers (different occasions) from them. Jason in the service department has always made sure that myself and my Jeep were taken care of, never an issue in the service department like some have commented.

ALWAYS a pleasant time here. - rob93301

Very knowledgeable sales staff, service advisors, ALL STAFF in general. I have purchased 2 vehicles here and bring them for service. Now my mom does!

My Nissan Leaf was totally dead this morning. - rosscitizen

My Nissan Leaf was totally dead this morning. Tried everything the owner's manual suggested. I finally called North Bay Nissan service dept (which is where I take the car for service). They stated that the car needed to be towed (25 miles) to their location so that it can be re-programed. AAA responded and advised that the 12 volt battery needed to be replaced. Bad and lazy advice from North Bay Nissan service representative.

Got a quote for a brake job on my Expedition from a shop - cameronoxberry

Got a quote for a brake job on my Expedition from a shop in Encinitas because who's dumb enough to pay dealership prices? Shop quoted me $750 for front and rear brakes. I remembered I had a recall for my rear camera so I called No. Co. Ford and had them quote me too so I could maybe get the brakes and recall done at the same time despite knowing the dealership would charge me more for the brakes. No. Co. Ford came in $100 cheaper on the quote! When I went to pay, my service advisor Jim Goodine and technician Victor, told me I had 72% left on my front pads. So not only did the shop in Encinitas quote me $100 more for the job, they lied and told me I needed new front brakes. I'll never go anywhere else. Thank you No. Co. Ford.

The worst. - big_b1987

The worst. I have a vehicle that the a.c. went out for no reason. My vehicle is under warranty. inside my vehicle right now it is at least 125 degrees. I was unable to get an appointment to have them even look at it until the 21st and it was the 2nd when I made the appointment. I have a kid and cannot have my kid sitting a car that is that hot. So I took my car down there because calling them did nothing and they still refuse to look at the car that is broken due to their shotty materials. They not only refused to look at it they were hostile and canceled my appointment I had set for the 21st. They do not stand by their product, once you buy the car you are on your own they're warranty doesn't mean anything when they refuse to stand by it. Not only that, I called kia America, and since each kia dealership is independently owned they refuse to do anything about it either, they litteraly hung up on me because I told them I need a solution not an apology. If you are thinking about getting a kia I would highly suggest you don't, their warranty is a gimmick and they're cars will give you nothing but problems, and you'll be stuck footing the bill for something that should be covered. North county kia and kia America have no intrest in helping once you've purchased the vehicle. This guy in the glasses is the tough guy that says if it's hot in my car, with all black leather interior I should "roll down my windows". Apparently my 8 year old daughter, wife, and I can just roll down the windows in 100 degree weather where the interior temps are easily 120- 130. I can just go out start my car, roll down the windows and that'll sure cool those scorching hot seats enough that my daughter doesnt get second degree burns on the leather seats. I can just roll down the windows and that will solve all the issues I've created for myself when I chose to buy a Kia, thinking that a warranty should matter. North county kia should be ashamed at the way they do business. Final word of advice to those thinking of buying a kia ESPECIALLY FROM NORTH COUNTY KIA. DO NOT, YOU WILL REGRET IT.

As I was driving home my alternator went out and I just... - 300mph

As I was driving home my alternator went out and I just made it to the dealership before my battery went completely dead. I limped in unscheduled to the Northwood Chevy service department just before noon on a Friday and Brent came over to help. I explained what had just happened and indicated to him that I would like to get my vehicle repaired by the end of the day so that I could make the two hour trip home for the weekend. He said that the service dept. was going to lunch and that he would see what he could do and would call me back after lunch. Brent promptly called me at 1:15 pm and said they had located an alternator and that they would install it that day. I then got another call from Brent at about 2:30 pm and he said that my vehicle was ready to pick up. What a fantastic service department! I'm sure they could have scheduled me in after all the other vehicles that were in the shop but recognized my desperate situation and took prompt action. I don't often have good experiences with dealerships so I feel the need to point it out when a dealership goes above and beyond to support its customers. Thanks Brent and Northwood Chevrolet in Eureka, CA.

With only 14,000 miles on my car, the battery went dead... - JaniceClark

With only 14,000 miles on my car, the battery went dead on a Saturday. At 1:45 I called the dealer to find out what to do. I was told by Carlos they didn't have my battery but I should call Monrovia. I called Monrovia and Eric told me to call Pasadena because they didn't have the battery either. No answer from Pas. Called Eric back and He told me to have AAA change battery due to "emergency situation - I'd be carless". Eric said O'Donnell would reimburse me for battery since it only had less than 15,000 miles. AAA changed battery, gave me battery printout and receipt. I went to O'Donnells and they got back to me 2 weeks later. Said they needed the battery. I called AAA and the battery was recycled. Why didn't Carlos or Eric tell me they would need the battery? AAA said all I needed was the printout and receipt.