4,444 California SRT Service Centers

Service history on my new beetle in this dealer: $800 to... - wkqe03a

Service history on my new beetle in this dealer: $800 to fix airbag indicator yellow light. The light came back two weeks later and it was not under the work warrant because it was not the same problem. $500 to replace transmission seal but still see slow leaking one month after the repair work. More scatches on dash covers , steer wheel and door panels after each oil change (new interior became worn interior after oil changes). Oil level extremely low (no oil on dip stick) one week after oil change at one time. After an oil change, radio (both AM and FM) recieves no signal and make very load noise. Service advisor comment: It is normal for VW in this area, Escondido, CA. Somehow, It gets signal again four years later after a battery change in Murriata VW dealer, CA.

I scheduled my appointment for recall airbag service as - Hello.mary

I scheduled my appointment for recall airbag service as of Saturday 6/11/22 for 8:15AM. Lots of cars in line earl morning. I had to get off my car to get service attention because it’s past my appointment time- haha! My vehicle got checked-in by 8:31AM and we are waiters bc we feel the appointment would serve customer in what we all felt trust in Great service. Nope! It’s way after our 10AM promised Time . I texted the Service Advisor wanting update… no reply. Would I return here? Sharing our experience so that you now know. Haha!

Our best friend referred us to Sam. This is our first... - Oyuna

Our best friend referred us to Sam. This is our first brand new Lexus. We were very happy with service Sam provided to us. He helped us to choose the car we really liked. We were very happy up until it was time to sign documents at the finance office. Finance manager Carol Wong was very rude to us as soon as we declined to purchase extra products from her. We told about this to Sam. Since Sam was very nice and helpful to us and asked to leave good reviews we are leaving 5 stars for him and 0 stars to Carol

Ford owners beware. - Andyeligen

Ford owners beware. Colley Ford in Glendora does not put the customer first. Upland Ford does, here is why I say that, even though I reside in Glendora. At Colley Ford in Glendora, I asked for FULL Synthetic 5w30 oil in my 18 Mustang, which is equipped with a 2024 5.0 engine. However, after a 2 hour wait. I got the keys back with the invoice indicating basic synthetic blend 5w20 oil was used instead, without my knowledge or permission. Goes to show you at Colley they do not listen to the customer at all. Good luck to anyone bringing in their vehicle to Colley with specific service request. I can easily picture the service team here laughing when you leave and saying to each other, “Ok buddy, whatever you say”, and ignore all that the customer stated. They will just tell you “Welp Sir, Ford recommends blah blah blah”. Keyword, “recommend”, which is not the same as required. As a test, the next day I took my vehicle to Upland Ford to see if I can successfully get my Full Synthetic 5w30 oil change after all, and to compare the level of customer service regarding a simple oil change. It was a miracle! The service department at Upland Ford gave me what I asked for!! 5w30 Full Synthetic in my car and on the invoice, I couldn’t believe what I was seeing. I thought I was dreaming! Moreover, the service team at Upland Ford easily applied my Ford Protect Maintenance Plan, in which my out of pocket expense for FULL Synthetic 5w30 was $0 out the door, no fuss at all by the Upland Ford Service Team. It’s insane that even with my top tier Ford Protect maintenance plan, the service team at Colley Ford wanted to charge me extra $$$ for FULL Synthetic 5w30, even after I brought the failed oil change issue to the attention of Colley Service Manager Lee Cook, service advisor Kyle and Ernesto who not surprisingly never gave me a call back. Colley Ford also refused to refund or correct the failed oil change. The service manager still tried to ask me for the extra money for the Full synthetic oil, even though my vehicle is equipped with an active maintenance plan that covers Full synthetic, he tried to tell me it is still an extra charge, but Upland Ford proved him wrong.