4,457 California SRT Service Centers

crankshaft pulley bolt - R&T

I am consistent about maintaining my car and when things come up. Had a weird vibration in the steering wheel that was diagnosed as nothing. This happened just prior to the 100,000 mile warranty expiration. I took it in again when it persisted, just slightly after the 100,000 mile warranty expired and the problem was diagnosed as a broken crankshaft pulley bolt. They also gave us the impression that they knew if was probably this problem when we brought it in originally. I was furious but what can you do. Now, years later, I receive a class action lawsuit notice about this very problem. Bad news is that I have sense tossed the receipt to prove that I had to pay the $1,000+ repair bill. Very, very frustrating.

Recibí un muy buen servicio de parte del área del taller, - Herbert Villanueva

Recibí un muy buen servicio de parte del área del taller, el personal fue responsable y me mantuvieron al tanto de todo el proceso. Gracias a Miguel Conrique por su atención y buen desempeño.

Horrible! - Mike Toups

They kept my car for 3 months for a repair that should have taken 3 weeks. Worst part Brian and office manager don’t return phone calls and when you do get them on the phone they can’t give you any time frame on your car. They blame my insurance company or the Mercedes dealership for the delays. Offered me a $500 rebate after the fact but I would have to sign to not disparage them in any way. I told them no way I would not give them a review. Stay away from these people. They don’t care!

Mike Silva and Viet Le in the Service Departmetn of Elk - Cath

Mike Silva and Viet Le in the Service Departmetn of Elk Grove Honda are the most dishonest, unprofessional and unethical. They are negligent and damage cars while overcharging. They take no ownership for damages, and will go at any lenght to lie and deceive and verbally abuse clients who have valid concerns... Just awful place... Mike Silva should be fired, along with this right hand-Viet le....

Job done right always - ElkgroveTouareg

I have been a Volkswagen owner for over 35 years. When I came to Elk Grove Volkswagen, California to purchase and service my 2011 Volkswagen TOUAREG TDI LUX, I met the service Director Cecil. He has put together a great team of technicians and support crew. I have had the best service possible, on time and correctly done. My vehicle is clean inside and out and the service is always completed as promised. This is my dealership by choice. Mike Archer Elk Grove, California