4,446 California SRT Service Centers

Outrageous Service Fees - Sbest

This review is for the service department: On 10/5 i towed my car to the service department and made a claim to my insurance to assess damages to The car. So far so good. After 10 days estimates came back and I chose to fix the car at another place then they showed their true colors. First I was charged a diagnostic fee of 2950 (10hours) on the car. Seriously doubt they did 10 hours of inspection but okay I had agreed to this. Then they charged me 11days of storage at 3250 usd... and and admin fee of 1805...total 8010... At no point those were disclosed to me. When I towed the car and received they had treated like a vulgar Kia: it was outside the all time, dirty like crazy, no mats were used inside and they put parts in the trunk not caring to damage the leather. Utterly disgusting

PLEASE save yourself the Agony of even calling these... - lenorabirchfield

PLEASE save yourself the Agony of even calling these people fourth time my Fiat 500 L needed air-conditioning issues looked at within two years they want $150 just to diagnose the issue… Scalping comes to mind!!! Even if I had the $150 I would not bring it to these people! Their reasoning for the high price is because they have bills to pay too.... WTH... shock!

Poor Customer Service and - mitch307

Car was sent over for repairs by Caliber Collision from Ontario Fiat after performing a recall repair. Had damage to hatch and first quote was $1800. Since insurance deductible was $1000, decided to pay out of pocket. Had to call several times to get status for such a simple fix from Caliber Collision. Price upped $200 without a good explanation. Vehicle than claimed to be completed and then was kept is over the weekend because of “quality issue” This was a lie… the vehicle went off line from my mobile app on the 8/28. It was later discovered the battery main fuse was removed and subsequently reinserted in the incorrect slot. Vehicle was sent back to Ontario Fiat to troubleshoot the Caliber Collision screw-up. Dealership could not figure out the problem for 14 days (Pretty Stupid). Both dealership and Caliber Collision failed to update status until I finally complained. Problem was discovered on 9/5 and sent back to Caliber Collision repaired but I was never called. On 9/8 – 3 days later after I chased everyone down. I finally got someone on the phone from Caliber Collision and the Vehicle was sent to me … no apology, no adjustment to bill. Both Ontario Fiat and Caliber Collision have horrible customer service and I would strongly recommend Not using their service.

8000 mile service - pureflipking

I had my first service for my car and it was a good easy check in and go. They told me what needs to be done and where my warranty stands in terms of the service before they can start working on it. The car was washed after the service had finished. A good lounge section to watch tv and read magazines, and if you feel like watching the tv from inside of showroom cars, you can.

Unbelievably rude service manager. - Alison T

Service manager, Mike Allen, wouldn't allow me to charge my car at his dealership. There are two public spots plus dealership spots, and he gave me hassle the entire time. I had about 4 miles left of charge and I lease my car from Fiat. I didn't witness, but I strongly suspect he unplugged my car when I walked away. When I returned there was no charge on my car and someone had taken the plug out. Craziest experience.