4,437 California Tesla/1000 Service Centers

there service is the worst, I asked the service advisor - dallaire

there service is the worst, I asked the service advisor to call with questions or up dates, in the two weeks the truck was there i called 5 or 6 times, not one return call, they replaced two parts that were not related to the problem and when i did pick up the truck there was so much bird poop on the windshield i couldn't see to drive, the topper was as soon as i got on the road the check engine light came back on, I went back, the advisers advise was to keep driving the truck the light will probably go off, I have be a GM customer from 3 or 4 different owners of this dealer, some good some not so good but Premier is by far the worst of them all,i will not be going back

Customer service is top notch here in service. When my... - ameliaevon

Customer service is top notch here in service. When my brand new Ram diesel had catastrophic engine failure and the manufacturer dragged their heels, the team here at Premier stepped up. Lou the service advisor, Moe the shop foreman and Marcus the service manager are assets to the dealership. Thank you guys for helping me out and not letting me down like the pricey new truck did!

The Twilight Zone! - nobodyhone

Looks like a war zone on that block now.I had to get my car serviced. They did not pick up the phone. So I drove down to Hyundai of Oakland. When did they close shop? Why did management never tell the car buyers who bought a service agrement because the location was convenient? Appalling!

Hassle free - G. Donnelly

Thank you, Hai and Stevens Creek service team! You took very good care of us. We were having transmission issues. He let me know the car was still under warranty, he took the car, gave us a rental while the car was being fixed . Because he is so knowledgeable about his job there was no hassle and he was able to remove my anxiety. When we got our car back it had been detailed inside and out; it was like having a new car. It's running great and looks great. We very happy with the service we received. G. Donnelly