4,437 California Tesla/1000 Service Centers

The WORST service center/car rental services I’ve ever... - jacquelinemrtnz38

The WORST service center/car rental services I’ve ever experienced.Everyone there is either new or useless. I was constantly lied to or misinformed about the details on my car. I brought my car in Mon Nov. 15th for a check engine light/transmission issues and a recall. (don’t ever purchase a Nissan Rogue from them unless you want a trash cvt transmission that will fall apart in under 60,000 miles)Just to get a rental that is covered under my warranty I had to argue with this so called manager John, that had absolutely no knowledge about renting a car out to anyone. And constantly went behind the service managers back (Terrance Price) and promised us things he could not do as it was against their rental policies. Apart from the useless manager at the rental office, my car was not actually worked on until Thur. Dec. 2nd, when I personally drove down to the service center to complain about my car being there for a few days short of 3 weeks. Marissa Suarez stated they had barely began working on my car that day as opposed to what Terrance Price, service manager stated that they had been working on it since Tuesday of that week (Nov. 30th). Total lack of communication again. On top of all the lies I constantly had to call them myself to see what was going on and never being able to reach them because they also “had just gotten a new phone system” (the times I’ve been in there, all service advisors don’t answer any phones ringing whatsoever.) The only way I was ever finding anything out about my vehicle was because I had to personally call their service manager Terrance multiple times on his personal number, and he informed me that he himself could never reach anyone in the office. He was also not useful with the simple fact that he had no idea about the cars coming into his service department. He had zero knowledge about any of details of my car, he always had to constantly call the department in that moment to find anything out, and call me back afterwards. He only made excuses after excuses on why my car had not been returned. My so called original service advisor quit a day after me bringing in my car so I was assigned a new service advisor named Marissa Suarez and she kept saying different dates/timeframes my car would be ready which were all lies and varied by a lot compared to the dates Terrance Price would give me. The job essentially took them only 3 days to complete meanwhile my car has been there since Nov.15th. The day I was finally given to pick my car up Marissa and Terrance both stated Saturday between 12-3pm (place closes at 4pm on Saturdays). They clearly stated that someone would call me to inform me when I could head down to pick up my finished vehicle, however 3pm rolled by and not a single person called me to let me know what was going on. I called The service department multiple times and yet no one picked up, my last option as usual is to call the service manager himself Terrance Price to which he answered and said he was on vacation and had zero knowledge why my car wasn’t returned. So again he said he was going to call the department and see what was going on. He called me back and said he could not get a hold of any service advisors and call his technician and that they were now doing the recall and it was not yet ready to be picked up. To my knowledge from when I went in on Thursday Dec 2nd the recall had supposedly already been completed according to the invoice and the man working at the customer service desk. At this point over the lies and ignorance from both service advisors and the service department manager I decided to head to the service department physically and see what was going on. There they apparently had my car ready but didn’t think they needed to call me to let me know it was ready even though it was 3:55pm and the department closes at 4pm until 7am Monday morning. Had I not gone down there myself no one would’ve called me until Monday morning. While I was there I had a quick conversation with another customer awaiting answers for his services also and informed me he had also spent weeks awaiting his car to be worked on and was never able to get in touch with anyone via phone. If that doesn’t clearly tell you this service center and dealership has absolutely no idea what they’re doing then go at your own risk but you’ve been warned they all have absolutely no knowledge about what their jobs entail. I’m also convinced they hand out the title “manager” to just about anyone who is of age and applies. And if you do decide to go in I suggest you talk to anyone else but John F., Terrance Price and Marissa Suarez.

Your dealership is outstanding from the employees - bucknut1960@ att.net

Your dealership is outstanding from the employees answering the phone to your service writer Dan are top notch. I took my vehicle in there for the first time and got outstanding service from everyones involved what a credit to your establishment if it wasn’t for Dan directing me to my extended warranty 40 mile range policy I would of had it service there and cost me thousand of dollar which after reading the policy that Dan suggested was covered under my warranty what a outstanding staff you have in these days of deception and non caring staff you should be proud of them as I am thank you guys so much

The staff were professional and have everything ready - damansouz

The staff were professional and have everything ready during my visit. they were helpful in getting me the information needed. Overall experience was great.

Over 10 years of Excellent Service! - LuBeeLand

The whole Service Team, from the people in the office, servicer advisors, car maintenance team and others provide the most friendly and outstanding service. Bonnie Jimenez, my current Service Rep always goes the extra steps to keep me reassured and informed of anything needed on my car to keep it safe and running smoothly. If she does not have an answer to a question she goes out of her way to find the answer. Thank You Bonnie!

Luis Quintanar, the Sales Manager at Nissan, provided... - Zashae89

Luis Quintanar, the Sales Manager at Nissan, provided exceptional service! He was honest, efficient, and transparent. I have gone back to him multiple times now

Very friendly customer service. Easy to schedule. Eric... - lindaevans

Very friendly customer service. Easy to schedule. Eric takes time to answer my questions without bein g condescending like some organizations. Price is high for comparable service at a shop that is not a dealership.

Hopping on here to commend Alan Modessa and thank him for - Robert L.

Hopping on here to commend Alan Modessa and thank him for his excellent customer service and overall manner. He was communicative, educative, and highly responsive to our needs. Thanks for being kind and patient with my older mother.

I will never have my Jeep serviced there. - jaylo9

I will never have my Jeep serviced there. They had my Jeep four weeks to repair what was needed under my warranty. I got my jeep back and only to have to bring it back in less than a month later, after my warranty expired, and it was for the same issue. I have all documents to prove so, so they made me pay over $1000 out-of-pocket to repair one of the initial complaints when I had my warranty. And then told me they couldn’t release my card to me or fix that repair that I already paid for until I buy new tires from them, they had my jeep for weeks because I paid them over $1000 for the ball joint repair and they told me they could not do that repair unless I bought new tires

I brought in both my Fords for service and also an... - rjg0848

I brought in both my Fords for service and also an air-conditioning problem in the cab of my 2013 Edge. One side blowing hot and one side blowing cold while trying to cool down the cab. Everything was taken care of and my experience was excellent.

When I ever take my car to mission and Luis all ways - Shawtysherryashbrook72

When I ever take my car to mission and Luis all ways calls me by my last name he very polite to gets my car done very fast.

Have always loved this dealership. - Jonathan Carr

Have always loved this dealership. I’ve bought 2 cars and serviced 3. Tim Bennet is the best. Has always treated me well with no BS.

I went in with my corvette that had been making weird... - corvetteman

I went in with my corvette that had been making weird engine noises for a while and because i was having a hard time getting the car into 1st gear. I had taken the car previously to other dealerships but they were not able to fix either problem. Luckily the technicians at Santa Monica Chevy were able to find and fix the problem on their first try and did so in only 4 days. Needless to say I was pleased with their service and their price as well.