There was a recall on the power steering unit of my 2008 - Adam Davenport
There was a recall on the power steering unit of my 2008 Escape, and I never expected the high level of professionalism and courtesy bestowed upon me! From the moment I got on the phone, I was first greeted with warm regard by Gianna, from the service department and she set me up with Luis. Luis Gonzales, the gentleman who serviced my vehicle went above and beyond to make sure I had no worries. When he was done fixing my vehicle he made sure I was able to get my car back in a timely manner as well because I live an hour and half away, he helped me arrange to have AAA bring my car back to me, because I have mobility issues and driving 3 hours in a day would be excruciatingly painful. This service department is the only one in 60 mile radius from my location in Santa Cruz that was willing to help me with my situation. I can't emphasize enough how special they made me feel. Luis especially was amazing, he was able to set me at ease every step along the way. I can be a bit of a worry wart, so his patience and understanding was phenomenal. If I ever decide to purchase a new Ford, I know exactly where I'm going. The customer service and kindness I received is something I'll probably never forget. If everyone had even a fraction of this brand of care, the world would be a better place for sure. . .THANK YOU SO MUCH!!!
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