4,437 California Tesla/1000 Service Centers

juan anyonio kim is best of best ! - abbyrang

juan anyonio kim is best of best !! I really appreciate for the service. thank you

Daniel provided excellent service. - Edsoriacpa

Daniel provided excellent service. He answered all my questions. I brought my Mini into the facility for a diagnosis. I had questions which required Daniel reaching back to the technician and he gladly got me the answers. Thank you for the excellent experience.

Thank you for the unconditional auto services for my - Jddavila31

Thank you for the unconditional auto services for my vehicle. Representative Carlos that works in this department is very professional and helpful. He will make sure you are satisfied and that whatever is needed is completed right. I continue to come here when I need oil change, transmission oil change, anything that my car needs done i definitely come here at Moss Bros Chevrolet Services!!!! One thing I do want to say if Carlos is off i hold off till he is back at work. Because dealing with him is the best and you will walk away with all your needs for your vehicle completed 💯 Thanks again Carlos!!!! Appreciate the time and support and help you put for your customers 👍 🙏

BEWARE with the service department! - beto911

BEWARE with the service department!!!! When I arrived, the person who checked me in looked at the problem, the sagging sunroof cover/liner and said, "Ok, it's going to be $275.00" - something along this price range. A couple of hours later, I received a text message stating that my total cost was approx $6,000.00 and it included a list of suggested repairs beyond what I dropped it off for. When I scrolled down the list of suggested repairs, it was apparent that the service department has abusive business practices. Included in the list of suggested repairs, they included items that I recently replaced/fixed or did not need repair - including a nonexistent oil leak. When I rejected their suggested repairs, Nissan of Elk Grove provided me with a bill of approximately $275.00 - the cost of Elk Grove Nissan assessing the needed repairs. Given that I know a thing or two about car repairs, I requested to speak wth the Service Manager. The Service Manager, Wes, proceeded to yell at me in his office, stating, "NO ONE WILL GIVE YOU A FREE ESTIMATE! TELL ME ONE BUSINESS THAT WOULD GIVE YOU A FREE ESTIMATE?!?" When I mentioned a few businesses that provide free estimates, Wes flipped out and proceeded to escalate his tone and demeanor. I expressed shock for the approx $4,500 cost to repair the sagging sunroof liner/cover. I shared that I was told by several upholstery shops that the make and model Nissan vehicle that I drove has defective parts that keep the sunroof cover/liner from sagging/falling. Wes flipped out once again!!! A day or two later, I took my vehicle to Schwab Tires and they proved my conclusion, Nissan of Elk Grove has abusive Service Repair practices - NO oil leak!!! I have yet to fix the sagging sunroof liner/cover due to scheduling conflicts BUT I doubt that it truly costs approx $4,500. I am giving Elk Grove Nissan a single star because I cannot do less. The service Manager lacks basic customer service skills. Their business practice is abusive, to say the least, and I plan to report to the Better Business Bureau.

Good communication that really counts. - tflores

Good communication that really counts. Explains all details including what the next service will entail.

As always Ontario Hyundai service department was - Tymothy

As always Ontario Hyundai service department was outstanding. My service advisor Spencer always takes the time to explain any repairs needed and always keeps me updated on status. Customer service is always top notch.

Quick drop off. - Don’t have one

Quick drop off. Loaner opportunities, nice facility. Friendly service advisors (Jimmy Molina) car clean for pickup

Good service . - amir21996

Good service . Nice people very helpful . All employees are nice and courteous, They all good no exception and they go out of their way to help . And they have brand new facilities now .

Wendy is very helpful when I need to make decisions - Adel

Wendy is very helpful when I need to make decisions explaining what I need to know always am happy when she is working at the time I need to go...

I like the way I been treated by the crew. - borismoyseyenko

I like the way I been treated by the crew. They have been very respectful.

I have been a customer for over 15 years, since it was - ELIS100

I have been a customer for over 15 years, since it was still Metro Infiniti. I can say that the service this time was better than when it was under HGreg.

Oil change & purchased some parts. - vstipp2

Oil change & purchased some parts. Fast & friendly. Surprised complimentary service car washes are no longer available

Thanks to Nathan for getting the accessories I wanted for - JJ

Thanks to Nathan for getting the accessories I wanted for my new Blazer EV! Great experience!

Extremely efficient, courteous, refreshments in the - Pelusa

Extremely efficient, courteous, refreshments in the waiting room, service technician was very polite and covered what had been done.

It's a great dealership. - mike.tarrab

It's a great dealership. I do all my car shopping and service there. 10 years now.

Had warranty issue with our a/c. - BParks

Had warranty issue with our a/c. They got us in right away and had a rental car available within about 30 mins. The car was returned with the repair completed within the promised timeframe. Great Customer Service!

Alexis is my service advisor and is such a pleasure to - JENNIFER15497

Alexis is my service advisor and is such a pleasure to work with! She arranged transportation so I wouldn’t have to wait at the dealership - incredibly sweet! She informs me what deals are going on at the service center and always has a wonderful attitude when I see her. Love Alexis!

The service was very quick and the staff was very - Barbara. Semakula

The service was very quick and the staff was very friendly and knowledgeable I highly recommend it

Friendly service people and I was provided a loaner car - SPEVERINI

Friendly service people and I was provided a loaner car while they were working on my car.

Wow. - Jake

Wow. I am incredibly disappointed and frustrated. I bought my 2025 Kia Carnival Hybrid SX through this dealership and had a wonderful buying experience - no pressure from the sales guys, very limited “upselling,” and generally honest and easygoing customer service throughout the entire process. BUT once I had an issue (a very minor one at that), I had the most bizarre and ridiculous experience I have ever had in all my years of car ownership. I called the service department numerous times and left voicemails to try and set up an appointment, but I just couldn’t get through. (RED FLAG #1) I finally called the front desk line for the dealership itself and the lady was nice enough to get me on the schedule. She apologized and told me the nearest appointment they had was a month out. (RED FLAG #2) Well, my wife dropped off the car for its service yesterday at 11am, and we figured it wouldn’t take that long. She had planned to wait there. She asked them how long it might take and they told her it depends on the nature of the issue - if parts will need to be ordered and replaced, or if is a simple fix. They did not advise how long it would take for them to diagnose the issue, but they told her they would call or text once they knew. (RED FLAG #3) I assumed that this diagnosis process couldn’t possibly be that hard, as the only issue was that the button on the driver’s side door to adjust the rear view mirrors wasn’t working properly (it only adjusted the passenger side mirror). Later in the day around 3:45pm, I texted the number for “Dennis,” since he texted me prior to the service and said I can text/call during the service. I also tried calling and left a voicemail. I just wanted to know if the car would be diagnosed by the end of the day. No response. (RED FLAG #4) Dennis finally got back to me the next day (today), at 7:51am. They still hadn’t looked at the car yet. I asked what the timeline was for getting the issue diagnosed. Crickets. (RED FLAG #5) As of 4pm today, more than a day after dropping it off after waiting a month for this appointment, I was fed up and went to get my car back. I have a two month old infant at home and will be driving to work tomorrow. I need my car. Well, they gave it to me right away, so that was nice. No explanation, no apology, just a look of surprise on the face of the guy I explained the problem to. And guess what? Button is still broken, and not a single thing had been done yet, including diagnosis of the issue. INCREDIBLE. (RED FLAG #6) I looked up the reviews for this dealership. HAH. Lo and behold, I am not the only one to experience this issue with terrible service. (RED FLAG #7) Looks like the managers are pretty proactive about responding to online reviews. Usually it’s an apology and a request for the person to reach out to them. I’ll get ahead of the ball on this one and ask all the questions I need answers on: 1. What was the point of scheduling an appointment a month out, let alone scheduling an appointment at all, if you don’t bother to even look at the car? 2. What on earth is going on over there that has your employees so swamped that they can’t possibly provide service in a remotely reasonable timeframe, even with the use of an appointment system? 3. I bought the lifetime oil change plan when I bought my car, was that a mistake? 4. Will your service department be able to provide that service? 5. To be honest, I’d rather you just give me my money back on the oil change plan… Is that something you can do? (Or will you expect me to find more “lawful” means of recuperating the cost of that if oil changes are a problem too?) I will not be coming back to this dealership for any reason other than to unfortunately find out how bad the oil change situation is… Maybe if that goes smoothly I’ll revise this review and give it a whole two stars LOL. In the meantime, I’ll have to find a different Kia dealership that won’t waste my time. Wish me luck!

GOT ME IN, TOOK CARE OF WHAT I NEEDED, I LOVE MARIN - LARRY

GOT ME IN, TOOK CARE OF WHAT I NEEDED, I LOVE MARIN SUBARU !!! I CAME IN 4 A 229 MILE NEW ENGINE OIL & FILTER SERVICE, I'VE BUILT ENGINES ALL MY LIFE, I ALLWAYS CHANGED THE OIL & FILTER AT 200 MILES TO PROTECT MY INVESTMENT !!!

It's tough to find a great dealership that cares about - J. Reacher

It's tough to find a great dealership that cares about their customers and their vehicles at anytime, but I can say that this dealership has earned my respect. They have provided me with the best customer service and best quality repair to my vehicle consistently. They treat me like family and I have observed from the sidelines that they treat other customers in the same manner.

I have been dealing with you guys for a long time and all - tel351

I have been dealing with you guys for a long time and all of your agents have always been great to work with.

From checkin to my appointment to checkout, all aspects - scotthenryiv

From checkin to my appointment to checkout, all aspects of service were courteous and professional. Always can count on quality work.

IT IS A VERY QUIET DEALERSHIP. - DSOGHIE

IT IS A VERY QUIET DEALERSHIP. NOT MUCH GOING ON THE AFTERNOON I WAS THERE. VERY CLEAN PLACE.

Everything was wonderful Everything was great, the - Nutte4you

Everything was wonderful Everything was great, the service crew was polite, helpful and very knowledgeable about their jobs.

Awesome staff and excellent service! - MARIANNEVIRAY

Awesome staff and excellent service! I am a satisfied customer and I will keep on coming back.

My 2019 Crosstrek was leaking oil from one of the cam - nebulon

My 2019 Crosstrek was leaking oil from one of the cam follower seals and had an issue with the driver's side window control. I was told by an independent repair shop that the cost to fix the leak would be around $5000 as the engine would need to be removed and replaced. Coincidentaly, I was contacted by Hansel about buying a new Crosstrek. I said I would not be interested as my Crosstrek was showing major issues at 75,000 miles. After checking my warranty information, I was told that my repair was covered under the 'gold warranty' I purchased at the time of sale. I was told that the repair would be done free of charge along with the window control and some front bushings that needed to be replaced. I also had the front brakes replaced as they were due. All in all I had a very positive experience dealing with the service department at Hansel Subaru. I would encourage any prospective new car buyers to go for the gold warranty coverage as it saved me from having to pay $5000+ out of pocket.

I am extremely satisfied with my recent service - qt_tran12

I am extremely satisfied with my recent service experience at Honda World dealership. From the moment I arrived, I was greeted warmly by the staff. Henry Nguyen, in particular, provided exceptional assistance throughout the entire process. He took the time to listen to my concerns and made sure I understood all of the service options available to me. His knowledge and professionalism truly stood out as he guided me through the necessary repairs and kept me updated on the progress. Overall, I felt valued and well taken care of, making it a very positive experience. I highly recommend Honda World for their outstanding service.

I bought my CX-5 new at HB Mazda, but if you have a Mazda - Ed.S.

I bought my CX-5 new at HB Mazda, but if you have a Mazda that's out of warranty, think again about having HB Mazda do repairs. I had a CEL and a DTC, and took my CX-5 to HB Mazda where they charged $200 to diagnose, and then said the car has a clogged heater core which they would charge $2,600 to replace... Replacing a heater core in any car with only 50,000 miles on it is the stupidest thing I've ever heard. I did a bi-directional flush on the core and found lots of plastic chips that were coming from a deteriorating "plastic" impeller on the water pump. I was astonished to find that Mazda had actually installed a low quality water pump with a plastic impeller in the factory. Now I'm concerned that Mazda might have done other cheap, cost cutting things on this car when they built it, and I'm leery about keeping the car. Anyone who has the same experience can look forward to paying what they quoted me, then, when the water pump goes out completely, due to the cheap plastic impeller, they'll also have to spend another grand to replace the water pump, as well... That's a projected total of $4,000 to have HB Mazda fix this problem. I replaced the water pump myself and the total cost of the repair to me, including HB Mazda's dubious $200 diagnostic fee, was $600, plus six hours of my time. I once thought highly of Mazda, but now I'll never own another one... Mazda and its Service people are seriously Unethical.