4,446 California Tesla/1000 Service Centers

Customer Service/Repair - Normajean143

Great customer service, given a diagnostic on my vehicle in less than an hour; kept me informed on the status and estimated repair time of my vehicle.

I only give a 5 star because of the service advisor - John.kierepka

I only give a 5 star because of the service advisor Abraham. The service was a horrible experience that no one should go through, but Abraham made it right in the end. The mechanic who initially worked on our car should not be working there, he left parts off the car, parts not put back together correctly, radio not working, driver seatbelt inoperable, grease marks all over the interior. The point is, this shouldn’t happen at a dealership quality service level. Backyard mechanic, yes, these things could be expected. I’m still not sure if I will go back, even though Abraham did have the incident corrected.

This dealership has the best customer service I have ever - Tyson Snow

This dealership has the best customer service I have ever had in my entire life and is absolutely wonderful when dealings with customers.

All the staff was very professional as well as very... - JRM

All the staff was very professional as well as very courteous and addressed my concerns and questions.

I highly discourage anyone to purchase a vehicle or service - Kevin C

I highly discourage anyone to purchase a vehicle or service your vehicle with Infiniti of Livermore. I've had the worst experience with the service team mainly Michael Troche. I bought a brand new QX56 and started having issues with the car not starting in high temperatures...stranding me and my family with 2 young kids. I brought the car in to correct the issue however the incompetent service staff could not diagnose what was wrong or reproduce the issue. This was not a battery issue however every time we brought the car in they told me it was the battery. We have replaced the battery 3 times in 4 years... however the issues still exist. We were stranded again 2 weeks ago when it was hot and decided enough was enough. That's when the service "manager" told us that this is "your problem" and in order to diagnose the problem, it will cost you a minimum $165 even though you have brought the car in 3 times before (twice under warranty). Michael Trouche provided one of the worst unprofessional customer experiences I have ever experienced especially considering we purchased the car from their dealership new and Michael was the initial service rep to service the vehicle under warranty. I think he is covering up for his past mistakes and short-cuts. Unfortunately, Michael is also passing on the hundreds (potentially thousands) of dollars in cost back to us. Our car has only 51K miles on it and we paid over 50K for it new. I have only service my car at this dealership for ongoing maintenance. They are going to lose my business now and in the future. I have reported this experience with Infiniti Consumer Affairs and will be taking my car to a different dealership for service. This is not the reliability and service we expected from owning an Infiniti.

Profesional, Friendly, knowledgeable ,great service and - Valva952

Profesional, Friendly, knowledgeable ,great service and super helpful, Josue Helped us with everything He’s the best!!