3,121 California Used Car Service Centers

This Dealership's service dept. advisors are clueless.... - evangelito

This Dealership's service dept. advisors are clueless. All they know is type in your concern. Don't even ask what caused the problem because they won't know what to say. they just shrug their shoulders.

Even though I bought my 2007 Cadillac Escalade from a... - kybriggs82

Even though I bought my 2007 Cadillac Escalade from a different dealer because of cost, I have had my Escalade serviced by Alfred Matthews because it is local. Michael Rivett is my "Service Consultant" and with the numerious issues I have had with this vehicle, Michael has ALWAYS gone above and beyond to servive my vehicle in a professional and friendly manner.

I am writing to share my deeply unsatisfactory experience - FunLife

I am writing to share my deeply unsatisfactory experience with the services rendered at LAGUNA NIGUEL GMC. Our dealings were fraught with inefficiencies and miscommunications, which I believe should be addressed to prevent similar experiences for other customers. Key Issues: • Unwarranted Service: Wheel Alignment Despite the wheel alignment report showing all parameters were within the manufacturer's optimal range, the dealership advised unnecessary alignment for our 2022 GMC Terrain. A GM expert confirmed that no such alignment was needed, indicating a possible misrepresentation of our vehicle's condition. We have, therefore, requested a full refund for this unwarranted service. • Repeated Attempts for Tire Rotation & Incomplete Tire Repairs o First Visit (5/12-5/15/2025): The agreed tire rotation was not completed. During this visit, a tire leak was identified, which required further attention. o Second Visit (5/27-5/29/2025): Although partially done, the sensors were not reprogrammed following the tire rotation, and the tire leak issue persisted, ultimately being repaired at American Tire Depot. o Third Visit (6/4/2025): Attempts to address sensor issues led to new problems, exacerbating the situation. Our request for a full refund after these visits was met with dismissive communication. After three email exchanges, a field operation director bluntly stated, "we will not be refunding this. This will be my last communication with you moving forward," cutting off further dialogue. I am sharing this experience to highlight the need for better customer service standards and accountability at LAGUNA NIGUEL GMC. Customers deserve transparency and reliability, especially from a brand as esteemed as GM.