3,126 California Used Car Service Centers

Bought my CX-5 at Cardinale Mazda back in August 2021. - Jeremy

Bought my CX-5 at Cardinale Mazda back in August 2021. Everything was good until a rattle developed on the front windshield (OEM) November 2022. A brief description of the rattle: it happens during the day when the car is warm or hot because of the sun. I brought the car in for at least 5 times to get diagnosed showed them videos and test drove with a technician that heard the noise. While I appreciate the loaners car they gave me during the times they had my vehicle for service, it still doesn't change the fact that the issue remains unsolved. I have been in contact with Mazda Corporate as well but seems like there's no clear communication from both parties at all. Bad warranty service experience.

This company is worse than what I hear from everyone. - Yung

This company is worse than what I hear from everyone. My DFP light came on and brought my vehicle to the Cardinale dealership. They said that I need a new DFP system. It cost me $2,500. The light comes back on again within 4 months. I didn't want to go back to Cardinale. So I took it to a reputable mechanic in town, and the fault code was for Cardinale to update the software of the DFP system they put in 4 months ago. I took it back to Cardinale. They are telling me I had a check engine light on and I need a new thermostat. Which I did not have a check engine light on when I brought in. That cost me $1,700, and they even charged me $400 for updating the software. Then, 2 months later, the DFP light comes back again. This time they are telling me that I need a new Catalytic Converter, and it will cost me $3,700. They are so unprofessional. It's hard to believe they are a dealership. They don't return your messages. They don't know the previous services they performed. It's a mess. At this point, I had a feeling I was getting scammed. I towed my vehicle to another dealership 50 miles away. The DFP regeneration is costly at a dealership, but I got it done with $864. And nothing was wrong with my Catalytic Converter. I heard so many people complaining about this company. It really is all true. I recommend everyone to stay far away from this place.

All the people in service depth were really nice and - Pmb3355

All the people in service depth were really nice and knowledgeable. Will be better when construction is done