3,114 California Used Car Service Centers

I brought my car in on Jan 16th because of Ford recall - Ribo C

I brought my car in on Jan 16th because of Ford recall due to an engine issue where the coolant kept leaking into the engine. I was promised that they will replace the engine at no cost to me. I asked my service rep, Kyle, if they were going to cover the cost of the rental car, he told me they should, and it would take 4-6 weeks to get reimbursed and he assured me it would be taken care of and that Ford will cover the entire cost of the rental. During the course of getting the car repaired, I got no calls from Kyle to keep me updated on my repair. When I first took it in, I was told that the repair was going to take about a week, so I told Avis, I will be needing the car for 7-10 days. I kept calling for about another week to try to get an idea of when the car was ready, and each time I called there was no call back from Kyle. The repair dragged on from Jan 16th to Feb 11th, the entire time, I got no call backs and had to keep extending the rental without knowing a completion date, which was extremely frustrating. It was our family car and our only car, we had to downgrade from the SUV we owned to a smaller and less roomy Toyota Camry, which was not easy because we are a family of 5 with a dog. Did Ford appreciate this? They didn't care. I finally got the SUV back on Feb 11th, a Friday, and returned the rental the same day. When we got home on Friday afternoon, after not having the car for weeks and Ford taking their sweet time to repair it, the radiator burst in the driveway and all the coolant leaked out. I was forced to rent a car on a Saturday, om the spot with no reservation, because that was our only car, but the only available car was a minivan that was a lot more expensive than the Camry, that was about $173 a day, and they ended up fixing the issue on Monday, but I still had to pay for Saturday, Sunday, and Monday. Once the issue was fixed, about a month later, I got the SUV back, returned the rental and gave Kyle the 3 rental agreements, which totalled to over $1500, about mid-February. I asked him again if Ford was going to cover the cost, and he again assured me that the entire cost would be covered. Weeks go by, then months go by, I still don't hear from Kyle, and I called in to the dealership again to follow up, Kyle doesn't call back, a week later I call again and demand to speak to him, I finally get him on the phone, and he said that he submitted the invoices to Ford, and was waiting to hear back. Another month passes by with no follow up. When I called in again and spoke to Kyle, he said he had spoken to Ford and they had questions about the 3rd invoice because it was so much higher than the first two invoices, and I had to remind him that it was much higher due to the fact that i had to get an on the spot rental on a Saturday due to the radiator bursting on Friday afternoon when I got the SUV back. He tells me that he now has the on the 3rd invoice details and will follow up with Ford. Weeks pass and again I'm wondering what the heck is going on with my reimbursement check, so I call in, of course, because Kyle is not calling back, of course. By this time I'm so frustrated, that I ask to talk to the service manager, Lee. Lee tells me that they only have the 3rd invoice, and that they will only be reimbursing me $35 a day, which is barely enough to cover the cost of a small car, not even a sedan. When I told him that Kyle said that the entire bill was covered, and that Kyle never said that, and he basically insinuated that I was a liar. I told him that I gave Kyle all 3 invoices, and his response without even speaking to Kyle, was that they didn't have the first two invoices. Even after I told him that I gave the 1st two invoices to Kyle in person when I picked up the car. He kept taking Kyle's side the whole time and doubted everything I said about Kyle promising to cover the entire rental bill. I was forced to go back to the rental place 6 months later to get the other 2 invoices, the Avis Upland location

I recently scheduled an appointment at Community - darrencapozzi

I recently scheduled an appointment at Community Chevrolet in Burbank for an oil change and tire rotation. As a loyal customer who had leased a 2018 Chevy Volt and later purchased the vehicle after the lease ended in 2021, I expected professionalism and courtesy from the dealership. Unfortunately, my recent interaction with one of their service representatives left much to be desired. Before the appointment, I asked if my warranty covered the oil change. Unfortunately, the person who answered the phone seemed impatient and irritated by my question, even though I had paid for the highest warranty coverage. While I understand that everyone has bad days, it was disheartening to be met with such a dismissive attitude, considering the significant amount of money I had spent over the years at the Community Chevrolet dealership in Burbank. Which I know is pennies on the dollar to them. When I asked about the cost of the service, I was quoted an approximate amount of $89, which I found pretty steep. Given that I could obtain a better price for an oil change at a nearby service center, and considering the distance I had to travel from West Hollywood to Burbank, I politely declined the service. This further exacerbated the representative's frustration, although, in today's economy, many of us need to find ways to save money. As someone living paycheck to paycheck, it was a disappointing response to encounter. After sharing my situation, the representative hung up on me. Finally, perplexed and concerned that I may have said or done something wrong, I called back to seek clarification. While I didn't gather the representative's name during our initial conversation, I declined the offer to speak with her supervisor, as I felt it would likely go unheard and fall on deaf ears. So instead, I opted to share my experience here. While I understand everyone can have off days, particularly during challenging times, businesses must uphold their commitment to customer service. If this is how the Community Chevrolet dealership in Burbank chooses to treat their customers for five years, then that is their prerogative. However, due to this disappointing encounter, I have decided only to patronize their establishment for services covered under my warranty. Unfortunately, they will not get my pennies on the dollar. This review serves as constructive feedback for the dealership to improve its customer service approach and ensure that others do not experience a similar disheartening encounter.