3,122 California Used Car Service Centers

Ford owners beware. - Andyeligen

Ford owners beware. Colley Ford in Glendora does not put the customer first. Upland Ford does, here is why I say that, even though I reside in Glendora. At Colley Ford in Glendora, I asked for FULL Synthetic 5w30 oil in my 18 Mustang, which is equipped with a 2024 5.0 engine. However, after a 2 hour wait. I got the keys back with the invoice indicating basic synthetic blend 5w20 oil was used instead, without my knowledge or permission. Goes to show you at Colley they do not listen to the customer at all. Good luck to anyone bringing in their vehicle to Colley with specific service request. I can easily picture the service team here laughing when you leave and saying to each other, “Ok buddy, whatever you say”, and ignore all that the customer stated. They will just tell you “Welp Sir, Ford recommends blah blah blah”. Keyword, “recommend”, which is not the same as required. As a test, the next day I took my vehicle to Upland Ford to see if I can successfully get my Full Synthetic 5w30 oil change after all, and to compare the level of customer service regarding a simple oil change. It was a miracle! The service department at Upland Ford gave me what I asked for!! 5w30 Full Synthetic in my car and on the invoice, I couldn’t believe what I was seeing. I thought I was dreaming! Moreover, the service team at Upland Ford easily applied my Ford Protect Maintenance Plan, in which my out of pocket expense for FULL Synthetic 5w30 was $0 out the door, no fuss at all by the Upland Ford Service Team. It’s insane that even with my top tier Ford Protect maintenance plan, the service team at Colley Ford wanted to charge me extra $$$ for FULL Synthetic 5w30, even after I brought the failed oil change issue to the attention of Colley Service Manager Lee Cook, service advisor Kyle and Ernesto who not surprisingly never gave me a call back. Colley Ford also refused to refund or correct the failed oil change. The service manager still tried to ask me for the extra money for the Full synthetic oil, even though my vehicle is equipped with an active maintenance plan that covers Full synthetic, he tried to tell me it is still an extra charge, but Upland Ford proved him wrong.

I recently scheduled an appointment at Community - darrencapozzi

I recently scheduled an appointment at Community Chevrolet in Burbank for an oil change and tire rotation. As a loyal customer who had leased a 2018 Chevy Volt and later purchased the vehicle after the lease ended in 2021, I expected professionalism and courtesy from the dealership. Unfortunately, my recent interaction with one of their service representatives left much to be desired. Before the appointment, I asked if my warranty covered the oil change. Unfortunately, the person who answered the phone seemed impatient and irritated by my question, even though I had paid for the highest warranty coverage. While I understand that everyone has bad days, it was disheartening to be met with such a dismissive attitude, considering the significant amount of money I had spent over the years at the Community Chevrolet dealership in Burbank. Which I know is pennies on the dollar to them. When I asked about the cost of the service, I was quoted an approximate amount of $89, which I found pretty steep. Given that I could obtain a better price for an oil change at a nearby service center, and considering the distance I had to travel from West Hollywood to Burbank, I politely declined the service. This further exacerbated the representative's frustration, although, in today's economy, many of us need to find ways to save money. As someone living paycheck to paycheck, it was a disappointing response to encounter. After sharing my situation, the representative hung up on me. Finally, perplexed and concerned that I may have said or done something wrong, I called back to seek clarification. While I didn't gather the representative's name during our initial conversation, I declined the offer to speak with her supervisor, as I felt it would likely go unheard and fall on deaf ears. So instead, I opted to share my experience here. While I understand everyone can have off days, particularly during challenging times, businesses must uphold their commitment to customer service. If this is how the Community Chevrolet dealership in Burbank chooses to treat their customers for five years, then that is their prerogative. However, due to this disappointing encounter, I have decided only to patronize their establishment for services covered under my warranty. Unfortunately, they will not get my pennies on the dollar. This review serves as constructive feedback for the dealership to improve its customer service approach and ensure that others do not experience a similar disheartening encounter.