3,114 California Used Car Service Centers

Service after sale - Fitz

Highly professional management team. No pain straight forward transactions. After the sale, the service and handling continues to be professional. Kirk Bigelow manages the service dept. Great care of customers.

I had an 8:30 service appointment which should have taken - SanJoseJazz

I had an 8:30 service appointment which should have taken 1-2 hours. I arrived at 8:20 am and there was only one other customer there working with another service person. My advisor promptly assisted me, and my vehicle was taken back immediately. I was a wait person and unfortunately, I was there for 4 hours for a general service which should have been only an hour or two max. It's clear that staffing has been decreased, definitely not as it was on my 16 past visits. I even asked if they had technicians out ill because the service was taking such a long time. I miss the management under José Lopez Jr. After an hour we decided to use the curiosity service to Sandi's restaurant, thinking, enjoy a hot breakfast and our vehicle will be ready upon our return. No such luck, it was another 2 hours wait upon our return. Over 4 hours for an oil change, tire rotation and recalibrate my tire sensors? Very poor slow service. The service staff is absolutely helpful, friendly and wonderful. This is why I keep coming back, besides loyalty to the dealership where I purchased my Tahoe.

Will NOT use this business again. Was placed on hold for... - mrdbmw

Will NOT use this business again. Was placed on hold for over 15 minutes. Service is terrible since the new ownership took over. Needed to get keys reprogrammed. Was told that they would be able to get me an appointment in two weeks. I scheduled the appointment thinking that was the best I could do at the moment. Ended up going over to the Watsonville dealership instead. They answered the phone within 30 seconds, and had me on my way four days earlier for $100.00 less than the Gilroy dealership. The Watsonville dealership is much more friendly and on the ball. I would give them a five star rating. If I could give the Gilroy dealership a rating of less than one star, I would.

A lot Professional and Responsibility Every time I’m - Emiliano Rivera

A lot Professional and Responsibility Every time I’m going to be my service of my GMC

I had my car serviced (oil change and tire rotation) on - bbolanis

I had my car serviced (oil change and tire rotation) on November 2nd and was told my brake pads were both at 5mm and wouldn’t need to be replaced for at least another few months. Today (11/29), my brakes started grinding, so I took my car to Pep Boys only to find that my brake pads were both at 2 and 3 mm. I find it hard to believe that in less than a month I shaved off over 2 mm, and I believe I was deceived by the mechanics in order to rack up a higher eventual cost of repair. I spent $488 at Pep Boys to replace both front brake pads, both front rotors (those were also destroyed and no note was made on my service documentation from Hyundai), and get new brake fluid. At the Hyundai dealership, I was quoted $475. I am so disappointed with the service I received, and if I had known my pads were this bad I could’ve gotten my brake pads replaced sooner without damaging the rotors. However, I’m sure the goal was for me to take it back to them when the rotors and pads wore out so they could charge me extra for their gross negligence and deception. SO scummy.