3,121 California Used Car Service Centers

This dealership is scummy as heck. - MotherofDogs

This dealership is scummy as heck. My husband took our truck to this dealership to get it rekeyed after buying it used via private sale. HUGE MISTAKE!! For the next five years we’d receive weird letters with post it notes or copies of fake email chains saying we had the ONLY truck of that model in the whole city and this guy reaaaaally wants to buy it. Or we’d get phone calls from people who’d leave their name and say, “This is Kathy. Please call me back ASAP.” I had a family member in hospice at the time so I’d call back, heart pounding, thinking the worst, and it was m***** f*****n Hilltop Dodge asking me if I wanted to trade in my truck. Oh. And because they had both my husband’s and my phone number, they’d call both of us and do it. So my husband would think something had happened to me. Dude, YOU ONLY NEED TO CALL ONE OF US!! We’ll get the message. So I called the dealership to have us removed from their marketing list. They said they would. It kept happening. Over and over. Every week to two weeks. Then I was getting calls and letters about my other car — which had not been purchased from them nor been in their service center. Which means THEY LOOKED UP THE CARS WE OWNED VIA OUR DMV RECORDS. Which just *has* to be illegal. If not, then it’s at least highly invasive and slimy. It took two years of phone calls and one scathing Yelp review to make the insanity stop. All this — ALL THIS — over one service visit to get new keys. Do. Not Use. Go elsewhere. Anywhere but here. (Btw, notice all the positive reviews here sound like they’re written by the same person? Hmmmm?)