301 California Volkswagen Service Centers

I've been going there over 20 years, since my first car - LADYTAU50

I've been going there over 20 years, since my first car and I've never felt like I didn't belong. It's a family and they will treat you like one. They will communicate any updates with you. They will always greet you with a smile and listen to you when you. They are amazing.

Christian in service is EXCELLENT! - DOLLY

Christian in service is EXCELLENT! Oil Stop had made a huge error and put the wrong plugs in so car was leaking oil. Christian went out of his way to ensure all specific verbiage was on my receipt so I could get reimbursed by Oil Stop. He is an asset to this company and needs to be recognized for such!!

Please do not buy from this dealer. - Jharps

Please do not buy from this dealer. My daughter bought her first new car from them, a 2024 Taos. She has been adamant about her regular service visits. Now, one year after buying the car and just 2 weeks after her last service visit, the car got a "low coolant" light. She filled the car and took it directly to the dealership. After one day, service called her and said "there are no leaks, you can come pick it up." After we pushed the dealership with questions like "If it didn't leak out, where did it go?" we initially got responses like "air pocket". It took some additional calls for not only 2 people from the dealership to admit, but also a representative from Volkswagen to admit, that this model is known for "puking coolant" and the problem being a faulty head gasket. Knowing this and admitting it, they refuse to fix or replace the car. We have had the owner call us and threaten us to return the rental car and pickup our car or "it won't be good for us." I have never experienced a dealership know about an issue, and be so defiant about resolving it. Their solution is to "keep filling it up with coolant and wait for it to happen again." The owner actually threaten to fire one of the employees who was honest with us about knowledge of the issue.

Excellent service. - lynnmaer

Excellent service. Delivered on time and and as priced was estimated. Aloha was great, kept me informed.

Had an appointment but vehicle sat for 1 hour and 30 - Tomsd2az

Had an appointment but vehicle sat for 1 hour and 30 minutes until I confronted the manager. They quickly got the job done after that and were very apologetic and gave me a complimentary tire rotation. I was satisfied when I left.

They were very friendly and accommodating. - H.S.

They were very friendly and accommodating. They understood my situation and cooperated with me at the best extent that they can.

I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp

I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!

Service advisor was very pleasant, quick to call back and - JOHNKNAUSS@WNG.COM

Service advisor was very pleasant, quick to call back and say my car was done that afternoon.

My last service wasn't that great - but that was - THIS_LOW23

My last service wasn't that great - but that was definitely a fluke because service has always been top notch. I'm having major issues with my car right now but I feel confident having my car in their care. Lilly is the BEST - goes above & beyond what I would expect from a Service Advisor - keeps me updated & makes sure I am happy with how things are going.