2,892 California Used Car Dealers

My recent experience purchasing a 2025 Honda Civic Hybrid - Mr. July

My recent experience purchasing a 2025 Honda Civic Hybrid Hatchback from Chula Vista Honda on May 11-12, 2025 was an incredibly frustrating and disappointing experience. I am writing this to warn potential buyers about the serious issues we encountered, which demonstrated a concerning level of negligence and lack of professionalism. While our salesperson, Andres, was not overtly rude, he displayed a significant lack of fundamental sales skills and attentiveness. This contributed to a sales process that felt disorganized and ultimately neglectful. Rather than feeling pressured, we experienced a downplaying of serious issues, particularly concerning the vehicle's condition. The most alarming issue was Chula Vista Honda's attempt to sell us a brand new 2025 vehicle with an active check engine light illuminated. Instead of addressing this critical fault proactively and with transparency, the severity of a check engine light on a new car was notably downplayed by our salesperson. This is a serious lapse in quality control and customer care, raising significant concerns about their business practices. For a dealership to even consider letting a new car leave the lot with such an issue, let alone minimize its importance, is unacceptable. Despite these significant red flags, we unfortunately proceeded with the purchase of the Civic Hybrid. The finance manager found out about the active check engine light and suggested we not take delivery of this vehicle and wait until the next day for service to look at the Civic to make sure the car was safe to drive. This turned out to be yet another mistake. We came back the next day after service cleared the vehicle as safe. Adding to the already poor experience, while attempting to affix the temporary license plates, our salesperson, Andres, damaged our brand new car. This act of carelessness was deeply frustrating and further highlighted a lack of professionalism and respect for a customer's significant purchase. Finally, after enduring a terrible sales process, neglecting to buy a car with a check engine light, and having our new car damaged by their staff, Chula Vista Honda didn't even bother with a proper delivery. Once the paperwork was signed, we were essentially just sent on our way with a damaged, problematic vehicle. There was no walkthrough of the car's features, no congratulations, just a clear desire to get us off the lot. I'm not even going to to in detail on how much time we spent on this car buying process. But it took about 8 hours in total, for both days! My experience with Chula Vista Honda, and specifically with the salesman Andres, was appalling. The dealership demonstrated a clear lack of respect for its customers, a willingness to sell faulty vehicles, and an unacceptable level of carelessness resulting in damage to a brand new car. I would strongly advise anyone considering purchasing a vehicle to steer clear of Chula Vista Honda. This dealership has proven they cannot be trusted to provide a fair, honest, or competent car buying experience. We are beyond disappointed and feel completely taken advantage of.

These guys are always doing cheesy business they forge - Skwhl1967

These guys are always doing cheesy business they forge documents they say they forget documents they never send you the paperwork for the DMV they try to steal caes back that have already been paid for. There is no worse place you could go...

I recently bought a Rolls-Royce from Classic Motors. They... - Murale Gopinathan

I recently bought a Rolls-Royce from Classic Motors. They were professional in their sales approach with no pressure tactics. They were honest with me when describing the pros and cons of owning a Rolls for the first time. They even told me what can go wrong with that particular model. Their customer service was exceptional. They voluntarily performed all the regular maintenance such as oil change. They even changed a damaged bushing. Finally, they arranged to ship the car to my house in Connecticut. I highly recommend them. If you are looking for a pre-owned classic car, this is the place!!

I recently had my car and my girlfriends car serviced.... - N C

I recently had my car and my girlfriends car serviced. They are very nice honest and friendly people. I definitely would recommend this place.

Great people really made everything fascinating - Attri1

Great people really made everything fascinating purchasing a new vehicle! Thank you all at this dealership for most valuable service.

Worst car buying experience ever. - conshayamims@gmail.com

Worst car buying experience ever. The sales reps and financial advisors do not communicate with each other about sales. Sales agents don’t know much; financial advisor is a con artist and will literally tell you whatever to attempt a sale. I think they didn’t know I was knowledgeable since I was girl

The salesman Conner was a tremendous help, not only was - Tommy orozco

The salesman Conner was a tremendous help, not only was he kind, but he made the experience my own. He didn’t try to sale me, he was just trying to help me make the best decision for me and my family and for this I’m grateful, thanks buddy

They seem to have inventory that is in demand two Xterra - Magpiesb2c5

They seem to have inventory that is in demand two Xterra manual transmission in one month with low miles too

I very happy about this great clean vehicle Tiffany and - EEnterpriseCust1

I very happy about this great clean vehicle Tiffany and David got a deal together as I had all the required docs. It didn't take long as it seemed to hand me a set of keys. 🔑 🎁

Excellent customer service, without any stress. - tedowens66

Excellent customer service, without any stress. I will always come here first whenever I want to purchase a vehicle. Love the service here.

Thank you Paul and Lomarea for the great help and... - Charlotte

Thank you Paul and Lomarea for the great help and patience. I will be back in the future.❤❤💞💞💞💞💞💞💞💞💖💖💖💖

BAIT AND SWITCH BEWARE!!!! IF U DEAL WITH THEM GET IT IN... - shiraaz787

BAIT AND SWITCH BEWARE!!!! IF U DEAL WITH THEM GET IT IN WRITING DONT BE LIKE ME THINKING ITS CADILLAC AND THEY WILL HONOR THEIR WORD!!! JUST A TYPICAL DEALER TRYING TO MAKE A QUICK BUCK AND NOT CARING ABOUT THEIR BRAND OR EITHICS Allow me to explain my Experience.. first and foremost this has nothing to do with the 2 sales guys who helped me, Rob ( previous employee) and Minh who were both great and kept me in the loop through the whole process. I'll start at the very beginning. Back in January 2021 my wife and I decided to buy an Escalade. We went to Woodland, Roseville and Epic... all the sales people were great. We decided to go with Epic because of the way we were treated there by Rob not being pushy or anything. As everyone knows there is a shortage of Escalades and all of them had mark ups. Back in January 2021 dealers were like if you order it, you don't pay mark up. So finally we decided in the beginning of march to place an order for the Escalade ESV. We knew that going with Epic we would have to wait a little longer since they were a smaller Franchise but we still went with them because of the great customer service we received from Rob. So we placed the order and Rob kept us updated on available Escalades but they always had a mark and Rob would tell us if you wait for yours there is no markup. About 2 month or so later we stopped hearing back from Rob. Few weeks after that we decided to call and see what's going on. we found out Rob no longer works there and they set us up with a new Sales guy Minh who by the way was also great. He would always call when an Escalade was available that a customer decided not to purchase and would tell me there would be a markup on it around $5k-15k. I would get the same answer if I wait for the one we order there wont be a markup. this happened for a few months and Finally Dec 7th I got a message that our order was finally being built but it no longer had Supercruise and automatic steps. We thought about it and even though it wasn't built the way we wanted it, we decided on getting it. so I told Minh lets start the paperwork and send me some numbers. I filled out the credit app. and they sent me the numbers and I noticed there was a $10k mark up. so I called Minh and he apologized about it but said that management is marking up everything and he couldn't do anything about it. I asked him when will the GM be there so I can talk to him he said Friday (Today), so I made the 45 min drive to go talk to him. I arrived met Minh and again super nice guy understood my frustration and said I spoke to my manager he said they will drop it to a $5k Mark up I explained to Minh that at this point this isn't about the Money its about what was said/promised to me when I placed the order which was I wouldn't pay a mark up. If I had to pay a markup I would of bought months ago and got exactly what I wanted instead of settling for one that isn't even built to what I wanted. Minh understood my concern and called on what I'm guessing was the manager named Sean he came and told me the same thing that well u ordered a 2021 and getting a 2022 so we have to charge you a markup. I explained to him that even though its a 2022 its not coming with what I ordered and yet I'm still willing to buy it for MSRP I'm not asking for a discount I'm just asking for what 3 people in your store told me (including the person who took my deposit) he said that the normal markup is 10k and I can do for you is $5k. I again explained my concern that u guys told me 10 months ago that I wasn't going to pay a markup if I waited, which only to find out I have to pay a markup... he then said I haven't sold an escalade for MSRP and don't plan on doing it. I told him so if you guys aren't going to honor and what 3 people in your dealership have been telling me for months then I'm not buying it. He said no problem we can return your deposit. In summary this management would not honor what they told me and didn't care whether I bought or not. Unfortunately when I made the deposit I didn't get anything in writing thinking I'm buying a Cadillac, so the dealership would be professional and that I'm dealing with a luxury car company only to find out they are the same as the rest. All I can say is if you decide to purchase anything from hear or order any vehicles get it in writing or they will bait and switch you after 10 months of patiently waiting

i love my lexus f sport i bought from event motoring - markov

first time I came to event motoring the car I wanted just sold the day before. But Emil and Eric said they can find me one. So I after discussing the exact car I want within one week they found me a 2015 Lexus IS250 F sport.. Man the price, service and the experience was AMAZING!!!! I even referred 2 friends and my mom and they all bought cars from them. The are laid back and easy to work with plus they really make car shopping painless and fun!!! 5 out 5!!! Best place to buy a car in San Diego hands down.

Kurt was amazing! He found the perfect car for me It was... - kim.lorene

Kurt was amazing! He found the perfect car for me It was quick and easy and I will be sharing my experience with everyone I know

Most honest and have the best deals in the area! - kislitsa11

Most honest and have the best deals in the area! Thank you Arthur and Leroy for the huge help in getting me into my new Toyota! Excited to drive this car for a long time. Would recommend getting your next ride here!

Small dealership and office. - IEAngelsfan

Small dealership and office. The experience and purchase was relatively quick. The car was in good shape. The vehicle was listed on their website for $10,995, but on the windshield, it had $11,995. Other than the salesman saying that he thought the cost was the higher amount, they quickly agreed to the lower amount. I was pleased that they did not have any bogus or made up dealer charges added to the cost. I would consider them again for a purchase.

They were responsive to my questions and willing to go - Penske10

They were responsive to my questions and willing to go above and beyond to allow me to get any car I was looking at buying to my mechanic for review.

Never answered any of me emails not even a phone call - gtmustang1805

Never answered any of me emails not even a phone call just nothing. Not a good place to buy a car or a stick of bubble gum even.

My experience was more then excellent with Ilusso highly - Johnny

My experience was more then excellent with Ilusso highly recommend this dealership anyone looking for exotic car this is the place to go.

I really like this place. - Vin G

I really like this place. Look for the boat. The Manger or owner, what ever he was, I guess he is the head guy and he was closing and I was just driving by and he let me and my girlfriend in and talked to us for like 20 minutes on a Sunday night. I don't like car dealers but this place is different I think. I mean, who does that on a Sunday for someone that isn't even ready to buy a car?

My service experiences at Monterey Jaguar Service have - douglas.silveria@morganstanley.com

My service experiences at Monterey Jaguar Service have always been very good. Laura Salusky in Service is an absolute pleasure to work with!! Very pleasant and professional at all times. She makes you feel like your car and needs are always important. We have worked with her many times. Everyone who works is the Service department are always friendly and professional. When you pick up your car you know things are correct, it is clean and has been well cared for.

My wife and I had a great experience with Jim's. - John N.

My wife and I had a great experience with Jim's. The salesman Jesse was friendly, courteous and professional. He was very patient and let us take as much time as we needed, not pushy or annoying at all. Worth the drive. They have a great selection of really nice trucks. I highly recommend anyone looking for a bada** truck to check these guys out!

great place to buy a car! if you do buy a used car from... - kingju1cery

great place to buy a car! if you do buy a used car from here make sure you get the Extended service agreement it is well worth the extra $1,000 bucks they will service your car and replace any problems accuring with the engine and transmission! they took care of me. im going to buy another car soon and this is where ill be going!

We bought a car on Jan.03, 2010 at Karz Plus of... - chamorrita

We bought a car on Jan.03, 2010 at Karz Plus of Oceanside. My husband an I walked into the dealer and was amazed with the customer service we recieved. Eric (G.M.) greeted us and send Tim sales staff to assist. tim was off duty but was there to help. We asked if we could test drive three cars all the same make and was asked which car first. Jose sales staff came out with the keys an moved the car out for us. We test drive all three without any staff riding with us, that made us feel great. We decided on the car we wanted an we negotiated which did not take long at all. We drove the car home and found out that the air condition dial was not working on 1 @ 2 and was not cold,it needed freon. my husband brought the car in the next day to have the service done. met with Eric an he said that it will get check. He informed Gilbert to have me use a loaner car until the service is completed. Thank You Aguon family

Danny is very knowledgeable, works quick, and was a... - Henry D.

Danny is very knowledgeable, works quick, and was a pleasure to do business with. He was transparent and honest throughout the car buying process, demonstrated great communication skills, and got me into my dream car... for now at least. I look forward to buying more cars from him in the near future, thanks Danny!

The sales rep was courteous and professional - not pushy, - pastorpaulocruz

The sales rep was courteous and professional - not pushy, made us feel comfortable. Seemed truly concerned about our wishes.

Excellent Service - Neil10171980

Had a great experiance, they went above and beyond all my expectations.. all the staff we friendly and could relate to my current financial situation. Would recomend Lacacy motors for anyone looking for a used vehicle and a pleasant experiance.

The staff, especially Noah, at MidCity has been very - Beeki

The staff, especially Noah, at MidCity has been very helpful in the process of asking me what features I liked in my previous vehicle, showing me various cars until I made up my mind which one I liked, having me take it out for a test drive, and standing by me through the purchase itself. Since the sale, the staff has assisted with the myriad of questions I’ve had as I get to know “new-fangled” controls in the car.

they never replied to me i had a simple question who - nope-not-sharing

they never replied to me i had a simple question who knows if they even still have the vehicle?

I had been looking for the perfect Lexus GS 350 F sport - Mitch

I had been looking for the perfect Lexus GS 350 F sport for months but everything I came across at other dealerships were overpriced base packages and shotty paint jobs. Novel Motors had a fully loaded custom car for such a great price and excellent condition! The sales team was incredibly helpful and didn’t make me feel pressured or rushed at all. I honestly can’t stand the car buying experience but this was honestly great. Absolutely recommend you check this place out!