I am extremely disappointed with my experience purchasing - weisenberger51
I am extremely disappointed with my experience purchasing a new Ford F-150 King Ranch from this dealership.
I purchased the truck remotely from the Denver area and signed most of the purchase paperwork approximately two weeks before taking physical delivery. The truck cost nearly $79,000 and was represented to me as a new vehicle. Based on that representation, I reasonably expected it to arrive in proper new-vehicle condition.
Unfortunately, when the truck was delivered, I found numerous cosmetic and workmanship defects throughout both the exterior and interior. These were not just one or two minor imperfections. I documented approximately three dozen areas of concern with photographs.
The issues include paint chips, scratches, marks that would not clean off, dimples or dents in the hood, damaged or poorly finished interior trim, scratches around the center console, an irregular or damaged area around the steering wheel and airbag trim, uneven door-panel upholstery, poorly finished carpeting near the rear seating area, and other fit-and-finish concerns. I carefully attempted to clean several of the affected areas, but the marks and damage remained.
I notified the dealership promptly after inspecting the truck. I was told that the vehicle supposedly left the dealership without these issues. Regardless of when or how the damage occurred, I purchased a brand-new truck from the dealership and it was not delivered to me in acceptable new-vehicle condition. I did not purchase a used, damaged, or previously mistreated vehicle.
This situation is particularly frustrating because buying remotely requires the customer to trust the dealership’s description and inspection of the vehicle. Small scratches, dents, interior damage, and workmanship defects are not always visible in ordinary photographs or videos. I relied on the dealership to accurately represent the truck and ensure that it was properly inspected before it was shipped.
At this point, I have asked the dealership to provide a fair and meaningful resolution. I am also holding off on signing the remaining paperwork while the condition of the truck is disputed. I will not sign anything stating that the vehicle was received in satisfactory or damage-free condition when that is not accurate.
I am giving the dealership an opportunity to make this right, and I will update this review if they provide an appropriate resolution. However, based on the condition in which this nearly $79,000 new truck was delivered and the response I have received so far, I cannot recommend purchasing a vehicle remotely from this dealership without arranging an independent, in-person inspection before completing the transaction.
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