828 Colorado Ford/1000 Service Centers

Purchased a GV70 3. - Jon

Purchased a GV70 3.5 ltr sport Advanced from Genesis of Littleton and after the very worst after car service took the car to Genesis of Golden and worked with Jovan on issues that we had .he was a delight to work with . He not only solved all issues but the service was outstanding.If you are thinking of buying a Genesis this is go to Dealership.

If I could give a negative star rating I would do it. - Natethegreat369

If I could give a negative star rating I would do it. Let’s just say if you want to get taken advantage of, pushed into service you don’t need, and lack of customer service from even the higher ups that work there. Take your car to this dealership. If you don’t like loosing a bunch of money then go anywhere other than here.

I completely forgot to update the review here. - durato12

I completely forgot to update the review here. Update: Improved Experience with Grand Kia, about 6 months ago. After a challenging start with my 2020 Chevy Equinox, I want to provide an update on my experience with Grand Kia. Initial Problems: I purchased the vehicle on January 11, 2024, and faced significant issues almost immediately. The check engine light appeared the day after purchase, and despite multiple visits to the dealership, the problem persisted. Service was often slow, communication was poor, and the issues were not effectively resolved. Resolution: After posting a negative review, I was contacted by the dealership, which led to a notable improvement in service. Jim from the service department took a proactive role in addressing and fixing the turbo issues with my vehicle. His efforts, along with support from General Manager Jose, were instrumental in resolving the ongoing problems. They both demonstrated a commitment to customer satisfaction that was previously lacking. Overall Experience: While my initial experience was frustrating, the follow-up service and dedication from Jim and Jose have been positive. Their actions have restored my confidence in Grand Kia. It’s clear they value customer feedback and are willing to go the extra mile to ensure satisfaction. Recommendation: I appreciate the efforts in turning my experience around. For potential customers, I recommend engaging directly with the service team and management to ensure clear communication and effective resolution of any issues. Grand Kia has shown they are capable of delivering quality service when properly addressed.

Got oil change, ended up with oil spots - Filament

I took my 2017 Elantra in for its maintenance. The service department gnarled up the oil plug gasket. On top of it they informed me that they were no longer honoring our paid for service agreement and will give me 2 complimentary services. I have since contacted the loan agency and they have said it’s not going to change how much I pay just how long I pay but I must jump through a bunch of hoops to do anything. I’ve kept to my end of the deal by paying the loan even when I’m unemployed they need to keep to their end of the deal. This is completely unacceptable as I bought the car with this confidence that my car would remain maintained even in tough time and right when times get tough the dealership spits in my face adding stress to my already stressful situation.

THEY DON'T PAY THEIR SALES PEOPLE - PB

I WOULDN'T BUY A CAR FROM THEM EVER.....THEY DON'T PAY THEIR SALES PEOPLE AFTER A CAR WAS SOLD.....MY HUSBAND HAS BEEN WAITING FOR OVER 3 WEEKS TO GET A CHECK FOR A CAR HE SOLD IN JULY!!!!!!!!!!!!!!!!!! THE GENERAL MANAGER ROGER JOHNSON WON'T RETURN MY CALLS AND WENT OUT OF TOWN BEFORE HE APPROVED THE CHECKS AND HE'S NOW BEEN BACK A WEEK AND A 1/2 AND IS THE ONLY ONE WHO CAN SIGN A CHECK BUT AS OF TODAY NOTHING!!!!!!!!!!!!! IF THAT'S HOW THEY TREAT SALES PEOPLE THINK ABOUT HOW YOU'LL BE TREATED WHEN GOING IN TO PURCHASE A VEHICLE!!!! THEY DON'T PUT ANYONE BEFORE THEMSELVES...I'LL BET ALL THE MANAGERS HAVE CUT THEMSELVES AT LEAST 2 CHECKS SO THEY ARE HAPPY BUT WE ARE THE ONES WAITING TO GET PAID!!!!! SEVERAL PEOPLE HAVE BEEN INVOLVED AND HAVEN'T HELP IN ANY MANOR.

Oil change service - Steve201865

Jessie was very helpful and went above a beyond call of duty by getting the little part for my gas tank and putting it on for me.

I love Greeley VW!!! - Danielle Martin

Everything you would want from a service center! The guys truly take care of you and care that you are happy with your service. I highly recommend them! I’m not in the market now, but because of the service I received getting my car fixed, I will be shopping at Greeley VW when it’s tome to purchase a new car!

I was visiting family in Colorado and stopped in at - jana.brown

I was visiting family in Colorado and stopped in at Groove Automotive and ended up purchasing a 2023 Mazda CX5. Upon returning home to Missouri with my beautiful new SUV, I was having difficulty with the command knob and wasn’t able to pull up any of the settings. The closest Mazda dealership is an hour away from me, so not a matter of just running up to the dealership where I live. So I called back to Groove in Colorado. Berto in customer service helped me, even called me back using FaceTime on our cell phones and walked me through how to properly use the command knob and explained all the settings. He was so kind and patient with me! Unfortunately, I obviously won’t be able to service my vehicle at Groove Automotive. I only hope that I can get this same kind of service and treatment at the dealership in Missouri. Thank you Berto and thank you to my salesman Caleb and to Jeremy for your help with my new vehicle!

Called for service and the guy didn't even listen to what - Arjayrini16

Called for service and the guy didn't even listen to what was wrong, only that I had to go all the way to grand junction since he had one service tech. Completely dismissed any interest in helping find a date I could bring my new car in, just passed the buck to the dealership in junction. Very disappointed from a family owned dealership

Took my car in for it's first service. - Satisfied customer

Took my car in for it's first service. When the service technician was finished explaining what they had done, he asked if there was anything else they could do for me. I then asked if it was possible for someone to help me get the Navigation system set up in the car. He asked me to wait for a second while he went to find someone to help. He then introduced me to Adam, a salesperson. I told Adam that I am NOT a "techno person" . Adam was SO patient and helpful in getting the system set up on my RAV 4 and it only took a few minutes. I really appreciate what he did. Everyone that I came in contact with at the dealership, from the service dept to the cashier was so friendly and professional. It was a pleasure to do business there. Thank you