833 Colorado Ford/1000 Service Centers

I went in to get my oil changed and tires aligned as all - Paulina

I went in to get my oil changed and tires aligned as all four had just been replaced. There was another yellow level repair made to my brakes, an air filter (which I did myself in ten minutes for at least $80 less), and a last repair recommended but not required at that time. Two weeks later, my check engine light went on so I went back in. They said that two sensors needed to be replaced, but the parts had to be special ordered so I would have to come in the next week. The repair and parts were $1000. Less than a week later, my check engine light went on again. I was going out of town, so I was not able to get an appointment for two weeks, but I barely drove the car in the intervening time between my engine repair and next engine diagnostic. At the second engine diagnostic, they informed me that a different sensor had failed and in addition to that some other things that were supposedly on the verge of breaking and they recommended an alignment due to uneven tire wear that they had photos of. The total for all the repairs was $2000. All five repairs were marked as red level. When I asked why none of those repairs had been recommended when I was there literally two weeks ago and how the other sensor failed so quickly after the original repair, they had no answer. When I asked how I could possibly need an alignment when I had gotten an alignment there at absolute most 6 weeks ago immediately after replacing all four of my tires, they claimed that the recommendation was from 15 months ago, but apparently no one had double checked if the recommendation was still relevant even though they supposedly do the same multipoint inspection every time they do an engine diagnostic and that alignment recommendation did not come up at either of my original two engine repair appointments earlier in the month. Needless to say, I’ve gone to a different mechanic, Black Canyon Performance. They tend to be more expensive, but I’ve never been concerned that they weren’t paying attention to service records from themselves or that they were asking for a costly repair unnecessarily.

The Service Dept . - marilyntall40

The Service Dept . has always been helpful and easy to work with. This last time was no exception. Zak was right on top of everything, even walked me to my car, and backed it out for me at the end. Zak is a very pleasant person to work with.

Well organized and efficient in checking in, serving the - Steve

Well organized and efficient in checking in, serving the car, and checking me out. I like the quiet waiting area.

Andrew my service advisor worked relentless on diagnosing - scottkmillerent

Andrew my service advisor worked relentless on diagnosing my F 150 platinum problem. He kept in touch with me all along the way! Found out it was not what he thought the problem was and saved me a ton of money. He made sure of my safety before I left the lot! Thank you Andrew the way you guided me through the process!

Eli helped me out with the warranty issue. - mikejspr53

Eli helped me out with the warranty issue. Eli is very knowledgeable and extremely helpful

Brandon was great in his help of my situation. - rjbush

Brandon was great in his help of my situation. As my service adviser, he helped me understand what was going on in the service bay and made my visit a good one.

I'd give 10 stars if I could! - Nat Allen

I'd give 10 stars if I could! Jesse, Sierra, and Ty went above and beyond to get my truck back on the road after a long and frustrating journey elsewhere. I had previously invested in a new engine, radiator, oil system, axles, rotors, and brakes — but still had lingering issues. This team took the time to pinpoint the real problem and fixed it on the spot. Their honesty, expertise, and genuine care were a breath of fresh air. I felt seen, heard, and truly supported by people who care about their work and their customers. It’s clear they’re passionate about the brands they represent and the people who drive them. I won’t be going anywhere else — my truck has a new home! Huge thanks and high fives to the whole team! – Nat

I needed seal for my f350, was pretty sure I knew the - gmunzing

I needed seal for my f350, was pretty sure I knew the right part number, however all part’s houses I talked to were hesitant to order for me. I called Steamboat Motors and was referred to Martin Beckett. He knew exactly what I wanted, had it in stock, took payment and brought it to Craig at the end of the day, saving me a couple hours. I live in Wyoming. He definitely is an outstanding employee.

They were great and did great work! - elizabeth.boone17

They were great and did great work! People were respectful. Will definitely use this dealership again.

What a great pleasure to have worked with Bryant in - robbins1021

What a great pleasure to have worked with Bryant in service. He has made my experience painless on two different needed services on our Tucson Hybrid. What a great asset to your team.

I was at another dealer twice for the same issue and they - Randy.p.burkhardt

I was at another dealer twice for the same issue and they treated me very poorly. Stevenson took great care of me and fixed my truck the first time

This service department took great care of us and our - Kerry

This service department took great care of us and our 2018 AWD Sienna. Our transmission was failing prematurely and Dan Moran and Scott Gardunio both went above and beyond to get Toyota to cover a large portion of the cost of the major repairs. They also provided a loaner vehicle and kept us well informed of the status of our repair. We’ve owned 6 Toyotas since moving to Colorado Springs and this service department has always provided outstanding service for us. Highly recommend.

Cannot get service, no response for callbacks and do not - Mehnmom

Cannot get service, no response for callbacks and do not pickup telephones. Have been left on hold for over 45 minutes then cut off with no one ever answering. Was to call back if engine light came back on, tried but no one ever answered, called 6days in a row. .

You guys did a Great Job on my Jeep! - Marie C.

You guys did a Great Job on my Jeep! I will DEFINITELY RETURN! Marie C.

Josh in service, Caesar in parts, and Jake in sales made - Jakes1mom

Josh in service, Caesar in parts, and Jake in sales made my experience with Larry H Miller get new tires and pressure sensors an awesome experience. Thank you for the great customer service and taking such awesome care of me and my car.

David was such a great help when I had a warranty issue - darrell.wells

David was such a great help when I had a warranty issue with my tires. He did everything in his power to help assist me with my problem. They are still working with me to help me resolve this issue. Darrell

Great service and very helpful. - Krpepper

Great service and very helpful. Will definitely be back in the future for service and new vehicle.

The repair work on my truck was completed before the - publius1787

The repair work on my truck was completed before the estimated work completion date I was given at the time of drop off.

I had a great experience from Sales Person, Mr. - Nese

I had a great experience from Sales Person, Mr. Solis, Finance, and Service Department! They made everything very easy. They even provided a rental for the day! Thank you!

My service representative Julian, has a friendly - smccleery

My service representative Julian, has a friendly disposition and did a great job of keeping me updated on the service I needed and how long it would take. I will continue to take my car here to be serviced.

Service center is awful. - Dannadoo2002

Service center is awful. They break as much as they fix. Incompetent. I wrote a very detailed review but it was too long to post. It’s a long story short I ask them to fix one thing they’ll fix it and break something else. they have written on my leather interior of the ballpoint pen They nicked the paint when opening the door they put a mud flap on crooked they gouged window moldings to put Protectors on the window incorrectly. They refused to fix the speakers. They refuse to fix the loose tow trailer power outlet and now they refusing to help me at all because I won’t give them five stars. Tom is a good guy I would work with him. Jake is a good guy I would work with him Dan is a good guy I would work with him Rick, who sold me the truck lied about the features the truck had and when I called him, he said he would make it right he might even put me in a different truck, but he was headed to a luncheon where he was receiving An award for being a great salesman he was supposed to call me the following Monday. I’ve not heard anything from him. Morgan yelled at me in front of other employees and in front of other customers because she tried to solve a problem. She didn’t understand so her solution was irrelevant and rather than fix it, She screamed at me. I Mind going to a different dealership to have them fix the things that Phil long Ford motor city broke but it’s just unfortunate. What an awful awful place no quality assurance at all. It’s too bad. I am using talk to text so pardon the typos. Do not go to this dealership the sales guy lied to me and the service department will almost always break something and now they’re refusing to take responsibility and fix it and they’re telling me I can’t bring the truck back to motor city. If I would just give them five stars, they could keep working on my truck and breaking stuff but I’m not giving them five stars anymore. I’ve taken it back several times and giving them chances to fix it and then they get their five stars and they get their bonuses and that’s what it’s all about their money their bonuses.

OMG! - Michelle

OMG!!! My experience was otherworldly, they make miracles happen and they are extremely professional from the time you call to the moment you walk out the door everything couldn't have gone better thank you for fixing my ford's door as fast as you did quality work for sure.

I took my car in on Friday afternoon, called with - bog1han2

I took my car in on Friday afternoon, called with diagnosis of problem and ordered the parts on Monday. Parts were in on Wednesday. They had the car ready to run and out of the shop on Thursday afternoon. I was extremely pleased with the service I was kept up-to-date throughout the entire process I would give them credit for going the extra mile. My service advisor was excellent (alex).

I was in and out in the time my service advisor told me - Jeff

I was in and out in the time my service advisor told me and even took the time to go over my vehicle health report showing me the how thorough they were. Couldn’t be happier.

Frankie is nice kind and generous and is willing to help... - Megan A

Frankie is nice kind and generous and is willing to help others out on getting good deals for customers and while doing his job he is willing to help out other employees with customers also.

Set up valet service to pick up my truck for service for - Thefireman

Set up valet service to pick up my truck for service for 9AM. Groove Ford never showed up and then told me they were really busy. All I needed was a phone call to let me know. This is typical customer service in the USA these days. What a shame.

I spoke with Cole and Bernard regarding Ryan Young, this - Coloradoangel10

I spoke with Cole and Bernard regarding Ryan Young, this past week.. Ryan was the agent that was helping me in the service department, and he is amazing! He was knowledgeable, courteous and goes out of his way to give great customer service! He is a polished professional, and should be applauded for the quality of work that he does for this dealership! Sincerely – Angel

Zack was my service person. What a delightful young man.... - Nanci Suro

Zack was my service person. What a delightful young man. He was on the phone, when I drove in, he immediately acknowledged me. He was very personable, Efficient, and fun to talk with-He certainly knows his job, and speaks well of Groove. Everyone should have employees like him! He is a an excellent employee for you!